When they're trying to make you buy, they promise the world. They offer free shipping, discounted rates and a grand 60 day money back guarantee. I wanted to like this product, but after only a week of use, my face was so dried out that I developed fine wrinkles on my cheeks. There were no noticeable effects at all on my sagging jowls after a week. I stopped using the cream because I didn't want to suffer the consequences of continued. I called customer service and was told that I had 2 options, either return the products and shoulder the cost of shipping, or keep the products and they will refund 40% of my money. Now tell me, is that a money back guarantee? Buyer beware.