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City Beauty

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Illinois
1 review
0 helpful votes
Follow Cindy D.
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None of it works.
April 21, 2025

Tried the clear lip years ago. Kept lips moist but no plumping. Tried the line blurrer. Does nothing except giving me white heads where applying it.

Date of experience: April 2, 2025
Canada
1 review
11 helpful votes
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Waist of money my face got worse and burns and nothing changed only more dark spots from the burning which felt like a chemical burn. Do waist money. I post pictures but this starting to go away I stop using on Monday. It was worse their is one picture I'm wearing a gray top that was day one just before I start ever using product. Huge mistake my skin is worse

Date of experience: July 26, 2022
New York
2 reviews
3 helpful votes
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City Beauty auto orders. I was using auto ship. I decided I didn't want to have the product sent to me every month. I do really like Line Blurring Wrinkle Filler. I just had too much. Arlene was very helpful and expedited the process of a refund ASAP! She was professional, friendly and helpful to me! She even helped me with suggestions about when to use auto ship and when to place orders. She took plenty of time with me! As the photo's show below, I'm working on the frown lines on my forehead.
I greatly appreciate City Beauty Customer Service Arlene!

Date of experience: July 7, 2022
Australia
2 reviews
2 helpful votes
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Excellent gloss, definitely the only plumper that actually works cumulatively. After a few days they have much more volume and definition.
Protects lips for hours, very tacky and stays on well.
HOWEVER, other USA providers offer express post to Australia for $50, City Beauty offer standard post for $50 and it took 6 weeks 4 days to reach me. Arrived on 1st Sept. They need to adjust and offer express in my lowly opinion.

Date of experience: September 1, 2022
Minnesota
1 review
1 helpful vote
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Great result
January 6, 2023

I got the crepe cream under the arm used one time only. I was not expecting much thought I would use over time and It took under the arm like my new on one side. The other arm about half way. That side took longer but was in worse condition to start with. The face cream works well too.THE CREPE CREAM work very well! I did not know to tell everyone or kept it my secret for me!

Date of experience: January 6, 2023
Australia
1 review
0 helpful votes
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Invisicrepe body balm really works!
July 7, 2022

I initially used this product on one arm, to see of it really did reduce the appearance of crepey skin that had developed on my upper arms. After one month, there was a noticeable improvement and after two months my upper arms where looking much younger - the skin looks plumper and smoother. I'm delighted! I didn't take before and after photos, but the photos below are of my right arm after using for three months and my left rm after using for one month.

Date of experience: July 6, 2022
Kansas
2 reviews
7 helpful votes
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Tricky website
October 10, 2023

I decided to try City Lips. With shipping and sales tax it was $45 and some change. When I took the next step to fill in my information and purchase the one tube of, there was an offer available to purchase two tubes for $54 and something, free shipping, so I chose that. I immediately got two text messages from my bank. Apparently, the only way you can get the two tube deal, is to buy the one tube, individually, with shipping added to it. It wasn't easy, but I finally got the whole thing canceled. I think, because I'm still waiting for my refund. Buyer beware!

Date of experience: October 10, 2023
Matilda H. City Beauty Rep
over a year old

We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team has sent over tips on how to get the best results using City Lips via email.

New Mexico
2 reviews
30 helpful votes
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Impressive!
May 30, 2022

I took a chance on the InvisiCrepe Body Balm and am very pleased I did. My skin is sensitive and I have not experienced any bad reactions to this cream. Nothing but results! Works very well on arms and neck, super moisturizing but not greasy. Smells heavenly, too. Visible results better than any other cream I've tried. I live in the dry southwest and this will be a staple product now. I also use their City Lips plumper gloss. While it isn't like lip fillers, it provides amazing hydration and makes the look of my thin lips appear more healthy and visible. I bought this in clear, but will buy this in more colors. I'm looking forward to trying other products by this company in the future. Shipping was quick and emails sent to confirm shipping and delivery, which was nice. Highly recommend.

Date of experience: May 29, 2022
GB
1 review
4 helpful votes
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Is this a sham?
November 5, 2022

I have sent several emails and made a call yet no one from customer services got in touch with me.

I made an order and charged twice for it. Checked it with my bank and its confirmed that, two transactions, 30seconds apart were made and I was taken nearly 160pounds twice. Mistakes can happen and they can be amended. But not getting in touch with a customer who is trying to contact you leaves a bad taste in mouth. Is this all a scam? After waiting for a response for almost a week I now have to report it to ombudsman. I don't care how good their product might be, I am having a terrible, terrible experience with City Cosmetics

Date of experience: November 5, 2022
California
1 review
0 helpful votes
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Hand treatment
August 29, 2023

I've been using the hand treatment lotion for over a year now, & I definitely see a difference! My hands had a lot of age spots, & now they have really faded & some have even disappeared! I would highly recommend the Restoring Hand Treatment.

Date of experience: August 28, 2023
Matilda H. City Beauty Rep
over a year old

Your amazing Restoring Hand Treatment feedback made our day. Thanks a lot for sharing!

Ohio
1 review
6 helpful votes
Follow Tina R.
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I was so excited to get the lipgloss.I read all the reviews and they were all good but I am here to tell you this $35 lipgloss did nothing what so ever. Yes it says moneyback guarantee but who has time to run to the post office when I work 12 hours a day 5 to 6 days a week I do not have time. This company has a license to steal your money. I think companies should get in trouble for when they say this lipgloss is so good and it is not. I don't know where they got them reviews that either they pay people to lie or they put them on their their self because trust me people please do not buy this lipgloss it does nothing and I mean nothing at all.

Date of experience: July 6, 2023
Matilda H. City Beauty Rep
over a year old

Hi Tina - Thank you for sharing your feedback! We're sorry to hear that you have had a less than satisfactory experience with Lips. Our customer support team can help send over return instructions and also can provide helpful tips to get the most out of our products. Please contact Customer Service at support@citybeauty.com or 1-800-347-1558. You can also chat with a customer support agent on Facebook Messenger here: m.me/citybeautyofficial

New Jersey
2 reviews
1 helpful vote
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Wrinkle filler
April 18, 2023

So I am a skeptic when it comes to skin care- this wrinkle filler- I swore would be my last resort before Botox! I recieved it today- and my issue is my deep smile lines- I am 53! Well it def lessened my lines- I did one side to see if I saw a difference- and yes I did! I cannot wait to use it again in the morning and see if it lasts all day!

Date of experience: April 18, 2023
Matilda H. City Beauty Rep
over a year old

So happy to hear that you're enjoying Line-Blurring Wrinkle Filler, Ann!

Australia
1 review
31 helpful votes
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Plumbing lip gloss
April 27, 2021

Hi I bought a plumbing lip gloss hoping that would help me lose some lines around the mouth and to plump my mouth lips as getting older then trend to be thinner. I have tried it several times literally doesn't work. This company is selling a product that makes false promises just to get your money. To all woman and ladies out there please don't trust or but any if their products.

Date of experience: April 27, 2021
Wyoming
1 review
13 helpful votes
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BEWARE
May 15, 2021

I wanted to order City Beauty lip gloss to try out for the first time. After ordering they send you promotional deals to add products for a "one time low price offer." Do NOT click these! It immediately bills the card you used for your initial purchase without any chance to review in a cart or authorize the transaction. Customer service was terrible! I immediately emailed them requesting to cancel the transactions and was told they could not because it had already been processed. They deduct up to "30%" for a restocking fee for returned items as well, so I will never be able to get a full refund and I will have to pay for return shipping. I don't care how good this product may be, the company's customer service and click bait scams are the worst!

Date of experience: May 15, 2021
California
1 review
134 helpful votes
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Buyer Beware
November 14, 2019

Shady business practices. Don't believe their "no risk" offer. They are horrible to deal with and I am getting stuck for shipping and handling to return an order they screwed up on.

Also the cream starts to itch after a few weeks. Maybe the "animals" they are actually testing on is us. Don't buy, I am in the process of returning and I do not think this hassle will end without another 10-15 more emails at least.

Date of experience: November 14, 2019
Michigan
1 review
1 helpful vote
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Fantastic product
June 25, 2020

I've only been using this product for a short time period which is why I've rated it as "good". I'm guessing it will be "great" given more time. Every product I try from City Beauty has surpassed my expectations. I can't wait to try them all!

Date of experience: June 25, 2020
South Carolina
2 reviews
15 helpful votes
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Good quality products. Seeing a gradual difference in my skin's texture and resilience. Good, attentive and kind company. I don't wear makeup often so I am grateful that these products help me look better even without makeup. I am 66 years old---will be 67 in less than a week! I've been through a lot in the past few years (lost my husband and mother and had a bad fall) and whew----it was showing all over me. Thank you, City Beauty for helping me feel a little better when I look in the mirror.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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City Beauty makes quality skin care & makeup products. The mascara is the best I have found! It extends my lashes & doesn't flake like others do! I also love the eye shadow sticks & the anti-crepe body balm. Great products! Try them. You will not be disappointed!

Date of experience: May 14, 2021
Canada
1 review
1 helpful vote
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My thoughts
June 25, 2020

While appealing to the eye, no change has been noticed. It feels comfortable and, in general, my skin feels soft but it does nothing for my face.

If I have a subscription, I would like to cancel it, please.

Thank you very much.

Date of experience: June 25, 2020
Ohio
1 review
1 helpful vote
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I'm pleased with this product. Since I began using it about two months ago, my fine lip lines have noticeably diminished. My neck and chest area appear smoother, as well. I've seen some improvement on my arms and legs, although
Less dramatic. I'm not surprised, as these have always been problem areas.
At this time, I am using approximately a jar a month, as I apply it from head to toe. As I continue to see improvement, I will cut down on the amount that I use. At 70, and I embrace the skin I have. I also intend to keep it nourished and healthy!

Date of experience: October 3, 2020

Overview

City Beauty has a rating of 3.6 stars from 1,368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with City Beauty most frequently mention body balm, crepey skin and fine lines. City Beauty ranks 6th among Cosmetics sites.

service
121
value
133
shipping
135
returns
53
quality
131
This company does not typically respond to reviews
+150