City Beauty Questions & Answers

Here’s what consumers have asked with answers from City Beauty staff and previous consumers.

38 questions answered

11% answered in 1 day

Question:

Are the products from city beauty really worth the money? Are the products from city beauty really worth the money?

Answer:

Yes and it ships in a timely manner. I use several products from them and have been happy with the results that I have seen.

By Mary A. over a year old

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Question:

I placed an order about 3 weeks ago the crepe moisture balm. i live in dundas, ontario, canada, when do you think i will receive my order. jo-anne bl I placed an order about 3 weeks ago the crepe moisture balm. i live in dundas, ontario, canada, when do you think i will receive my order. jo-anne bl

Answer:

It takes almost a month to receive an order from them I live in Midland Ontario and this is my second order with them 3-4 weeks (21-23 business days) but worth the wait

By Donna Z. over a year old

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Question:

Do i use my normal serum night and day creams with multi -action sculpting cream Do i use my normal serum night and day creams with multi -action sculpting cream

Answer:

Hi Muriel, yes, you can use Multi-Action Sculpting Cream with your regular skincare products. We do recommend to always use Multi-Action Sculpting Cream as your last step in your skincare routine.

By Matilda H., over a year old

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Question:

I need to return the lip plumper. it's too sticky for me. what does it cost me to ship it back ? I need to return the lip plumper. it's too sticky for me. what does it cost me to ship it back ?

Answer:

CITY BEAUTY, 9361 Canoga Avenue, Chatsworth, CA 91311 Phone Number 1-800-347-1558 M- F / 5am-7pm PT S-S / 6am - 4:30pm PT Email support@citybeauty.com

By Alice I. over a year old

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Question:

What is the product for saggy jowls the name please What is the product for saggy jowls the name please

Answer:

Hi Diane - we can recommend UpLift Firming Serum help target the look of wrinkles & sagging skin in as little as 30 minutes and is packed with naturally-derived extracts to help give skin a lifted, smooth look. We recommend using it twice a day—once in the morning and once at night. Continued use is recommended to maintain and improve results.

By Matilda H., on 9/11/23

Question:

Did you experience any bad reactions from using city beauty? Did you experience any bad reactions from using city beauty?

Answer:

No I haven't experienced any bad reactions from City Beauty products & do have allergies

By Laurelle H. over a year old

Question:

Hi, if you are a canadian (ontario) customer, do you know how much approximately a customs fee might be? i don't want to pay another $100 for eg. Hi, if you are a canadian (ontario) customer, do you know how much approximately a customs fee might be? i don't want to pay another $100 for eg.

Answer:

Hi Lee, thank you for your interest in City Beauty. More information on duty/customs fee can be found on this website: https://www.canadapost.ca/web/en/kb/details.page?article=delayed_parcel_inter&cattype=kb&cat=receiving&subcat=tracking

By Matilda H., over a year old

Question:

Do i use the sculpting cream in the eye area also? Do i use the sculpting cream in the eye area also?

Answer:

Hi Midge, thank you for your question. We do not recommend Multi-Action Sculpting Cream to use around the eye area. We do recommend to use Under Eye Recovery for the eye area.

By Matilda H., over a year old

Question:

I would like to check the status of my order I would like to check the status of my order

Answer:

Hi Jane, our customer support team will be happy to help track your order. Please contact them at support@citybeauty.com or 1-800-347-1558 and they will gladly assist you.

By Matilda H., over a year old

Question:

To return products what do i need to do? do i need to have a return number from you and to what address? To return products what do i need to do? do i need to have a return number from you and to what address?

Answer:

Hi Lynn, our customer support team can help send over return instructions. Please contact Customer Service at support@citybeauty.com or 1-800-347-1558.

By Matilda H., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

City Beauty Questions & Answers

Are the products from city beauty really worth the money? Are the products from city beauty really worth the money?

I placed an order about 3 weeks ago the crepe moisture balm. i live in dundas, ontario, canada, when do you think i will receive my order. jo-anne bl I placed an order about 3 weeks ago the crepe moisture balm. i live in dundas, ontario, canada, when do you think i will receive my order. jo-anne bl

Do i use my normal serum night and day creams with multi -action sculpting cream Do i use my normal serum night and day creams with multi -action sculpting cream

I need to return the lip plumper. it's too sticky for me. what does it cost me to ship it back ? I need to return the lip plumper. it's too sticky for me. what does it cost me to ship it back ?

What is the product for saggy jowls the name please What is the product for saggy jowls the name please

Did you experience any bad reactions from using city beauty? Did you experience any bad reactions from using city beauty?

Hi, if you are a canadian (ontario) customer, do you know how much approximately a customs fee might be? i don't want to pay another $100 for eg. Hi, if you are a canadian (ontario) customer, do you know how much approximately a customs fee might be? i don't want to pay another $100 for eg.

Do i use the sculpting cream in the eye area also? Do i use the sculpting cream in the eye area also?

I would like to check the status of my order I would like to check the status of my order

To return products what do i need to do? do i need to have a return number from you and to what address? To return products what do i need to do? do i need to have a return number from you and to what address?

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