• City Beauty

City Beauty

Overview

City Beauty has a rating of 3.6 stars from 1,368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with City Beauty most frequently mention body balm, crepey skin, and fine lines. City Beauty ranks 7th among Cosmetics sites.

  • Service
    120
  • Value
    133
  • Shipping
    134
  • Returns
    53
  • Quality
    131
Positive reviews (last 12 months): 42.9%
Positive
3
Neutral
0
Negative
4
151
See all photos

What reviewers want you to know

Positive highlights

  • I have tried several firming creams and finally came upon City Beauty Body Balm.
  • This is the only Body Balm is more effective than Crepe Erase.

Critical highlights

  • I requested to cancel my order of colors city lips and a refund of the mistake with the balance due to me back.
How would you rate City Beauty?
Top Positive Review

“Great product, but slowest freight choices ever”

Toni C.
9/2/22

Excellent gloss, definitely the only plumper that actually works cumulatively. After a few days they have much more volume and definition. Protects lips for hours, very tacky and stays on well. HOWEVER, other USA providers offer express post to Australia for $50, City Beauty offer standard post for $50 and it took 6 weeks 4 days to reach me. Arrived on 1st Sept. They need to adjust and offer express in my lowly opinion.

Top Critical Review

“Tricky website”

Shireen M.
10/10/23

I decided to try City Lips. With shipping and sales tax it was $45 and some change. When I took the next step to fill in my information and purchase the one tube of, there was an offer available to purchase two tubes for $54 and something, free shipping, so I chose that. I immediately got two text messages from my bank. Apparently, the only way you can get the two tube deal, is to buy the one tube, individually, with shipping added to it. It wasn't easy, but I finally got the whole thing canceled. I think, because I'm still waiting for my refund. Buyer beware!

Reviews (1,368)

Rating

Timeframe

Other

Reviews that mention popular keywords

city beauty (173) body balm (203) lip lines (19) city lips (236)
Thumbnail of user shireenm9
2 reviews
6 helpful votes
October 10th, 2023
Verified purchase

I decided to try City Lips. With shipping and sales tax it was $45 and some change. When I took the next step to fill in my information and purchase the one tube of, there was an offer available to purchase two tubes for $54 and something, free shipping, so I chose that. I immediately got two text messages from my bank. Apparently, the only way you can get the two tube deal, is to buy the one tube, individually, with shipping added to it. It wasn't easy, but I finally got the whole thing canceled. I think, because I'm still waiting for my refund. Buyer beware!

Value
Returns
Thumbnail of user nelav
Matilda H. – City Beauty Rep

We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team has sent over tips on how to get the best results using City Lips via email.

Thumbnail of user andreac744
1 review
31 helpful votes
April 27th, 2021

Hi I bought a plumbing lip gloss hoping that would help me lose some lines around the mouth and to plump my mouth lips as getting older then trend to be thinner. I have tried it several times literally doesn't work. This company is selling a product that makes false promises just to get your money. To all woman and ladies out there please don't trust or but any if their products.

Tip for consumers:
If you buy a product from any company make the purchase and quality be worth your money. Don’t fall into promises that would make a change or make you feel frustrated that the goods that you think will help you it wont.

Products used:
Plumbing lips gloss

Shipping
Quality
Thumbnail of user tonic31
2 reviews
1 helpful vote
September 2nd, 2022

Excellent gloss, definitely the only plumper that actually works cumulatively. After a few days they have much more volume and definition.
Protects lips for hours, very tacky and stays on well.
HOWEVER, other USA providers offer express post to Australia for $50, City Beauty offer standard post for $50 and it took 6 weeks 4 days to reach me. Arrived on 1st Sept. They need to adjust and offer express in my lowly opinion.

Products used:
Clear City Lips plumping gloss

Service
Value
Shipping
Quality
Thumbnail of user lindaw1111
1 review
25 helpful votes
May 20th, 2020

I purchased Line Blurring Wrinkle Filler and have been using it for about a month. There is absolutely NO difference that I can see in the appearance of wrinkles. What a waste of money. Don't fall for this.

Thumbnail of user angelab2371
1 review
9 helpful votes
July 26th, 2022
Verified purchase

Waist of money my face got worse and burns and nothing changed only more dark spots from the burning which felt like a chemical burn. Do waist money. I post pictures but this starting to go away I stop using on Monday. It was worse their is one picture I'm wearing a gray top that was day one just before I start ever using product. Huge mistake my skin is worse

Tip for consumers:
They automatically ship you more and automatically bill you and I just saw on my bill they are charging me for an extra bottle

Products used:
City Beauty illuminating Dark spots

Value
Shipping
Quality
Thumbnail of user karena991
1 review
31 helpful votes
March 28th, 2021

Ordered the City Beauty Face cream as a one-off purchase a few weeks ago. He order arrived 10 days ago, which was fine, but them today I an email from them saying that they are "renewing" my subscription (which by the way I DID NOT ASK FOR), and they have taken over £100 from my account, a transaction which I did not authorise. I am fuming! I cannot get hold of the them by phone or email, but will keep trying as this is not on, and in my opinion fraudulent

Tip for consumers:
Careful when ordering on this site, it tricks you into ordering other items you did not intend to get, and there is no way you can correct it once its done

Customer service is crap, Live Chat is no better

If in UK, do not order, you end up paying an additional massive customs charge - close to £40.00

Products used:
City Beauty Sculpting Cream
City Beauty body Balm (which I did not want!)

Service
Value
Shipping
Returns
Thumbnail of user joi15
1 review
44 helpful votes
August 7th, 2020

Have now used according to instructions three containers of VisiCrepe Body Balm. Has made no difference whatsoever. Also very expensive in New Zealand dollars especially as the containers were only three quarters full. Very disappointing. Won't be buying any more that's for sure.

Thumbnail of user patriciah2207
0 reviews
6 helpful votes
January 3rd, 2022
Verified purchase

The City Beauty products are excellent. They perform exactly as described. I have never had a negative reaction to any of their products. They smell wonderful and completely absorb into my skin without leaving a greasy residue. Compared with cheaper products that don't work, these are a better value, especially if you take advantage of their multiple product discounts. They also have sales from time to time so that's a great opportunity to give City Beauty products a try. You won't regret it.

Products used:
Cosmetics

Service
Value
Shipping
Quality
Thumbnail of user angelas192
2 reviews
33 helpful votes
March 1st, 2021
Verified purchase

City Beauty deletes all their negative reviews on their IG and website so shoppers never know the truth. They charged me $35 for my first tube and my bank account had already been drafted before I could confirm my purchase. The next screen after choosing what I wanted offered a promotion 2 tubes for $50 and I fell for it. Turns out, I'd been charged an ADDITIONAL $50 totaling $85! Again, most online shopping sites give you the opportunity to REVIEW your shopping cart before just charging you. I requested a refund and they claim they already shipped my order not even a full day later, mind you I placed the order on a Saturday morning. They're asking me to go through a whole refund process therefore it'll take over a week to get my money back that I didn't even authorize. Never again!

Tip for consumers:
Don't fall for their promos unless you have money to throw away

Products used:
Lipgloss

Service
Returns
Thumbnail of user laurat809
2 reviews
15 helpful votes
March 2nd, 2021

Good quality products. Seeing a gradual difference in my skin's texture and resilience. Good, attentive and kind company. I don't wear makeup often so I am grateful that these products help me look better even without makeup. I am 66 years old---will be 67 in less than a week! I've been through a lot in the past few years (lost my husband and mother and had a bad fall) and whew----it was showing all over me. Thank you, City Beauty for helping me feel a little better when I look in the mirror.

Tip for consumers:
be patient

Products used:
body balm, lips, firming serum, sculpting cream.

Service
Value
Shipping
Quality
Thumbnail of user agathal5
1 review
20 helpful votes
April 10th, 2020

Normally I'd have to wait weeks for results. I didn't here. Love my lips, they remain plump and glossy all day. The invisi-crepe tightens my skin where I needed it. Love love love the velvet creamy texture of the balm. The hydro firming gel for my face & neck has me feeling youthful enough that my confidence is back. Fabulous products by City Beauty. Oh and the Facial Mask was refreshing

Thumbnail of user gailh341
1 review
88 helpful votes
May 22nd, 2020

I was short shipped a month ago. On opening package I phoned and ended up in holding hell for more than 30 minutes. Then tried recommended chat room... same story. Have written four times and received one response... we'll be back to you in two-three days.

In addition to losing cost of product I also had to pay duty and handling on the missing product as I live in Canada.

Not worth it!

Thumbnail of user jodyb129
1 review
125 helpful votes
June 14th, 2020
• Updated review

In my recent review of City Beauty I forgot to include that you need to be careful ordering any product from this company. I ordered 1 lip plumper and 1 wrinkle filler. But I was charged for 2 lip plumper. I did notice after the fact that other people had the same problem. So must be a common practice which is not alright with me. So if you do decide to try City Beauty products keep a close eye on your charges and good luck..

Save your money
May 29th, 2020
• Previous review

I bought the lip plumper and the wrinkle filler. Neither work. The lip gloss plumper is just very thick and gooey lip gloss. That's all it really is. At first I thought the wrinkle filler might work? And if it did I was prepared to buy city beauty out. The directions say to keep dabbing until the wrinkle is fully covered and let dry before adding makeup. This is crap! First off it comes in a lotion like cream that is white. So does not blend in with my skin color. And to let it dry you woul wait forever because it takes forever to dry and when it finally does dry it leaves cracks in the wrinkles so quite obvious it's there. So you have to rub it in just like face cream. It fills nothing. Its face cream at it's best. So far I've tried 2 city beauty products and both failed to deliver what they promised. This is the most expensive lion gloss and fave cream I've ever purchased. I feel ripped off. I will not purchase anymore items from city beauty and will continue to look for a product that will do what it says it does. Believe me people. Dont waste your money.

Thumbnail of user shannonp288
1 review
9 helpful votes
February 3rd, 2021

Lip plumper just sticky thick lipgloss. Doesn't work. Sculpting creme rolls off. Return policy SNEAKY.

Tip for consumers:
misleading return policy...product has to be UNUSED...how are you supposed to try it??

Products used:
lipgloss and sculpting creme

Value
Returns
Quality
Thumbnail of user karalb
1 review
131 helpful votes
November 14th, 2019

Shady business practices. Don't believe their "no risk" offer. They are horrible to deal with and I am getting stuck for shipping and handling to return an order they screwed up on.

Also the cream starts to itch after a few weeks. Maybe the "animals" they are actually testing on is us. Don't buy, I am in the process of returning and I do not think this hassle will end without another 10-15 more emails at least.

Thumbnail of user dianev351
1 review
16 helpful votes
April 6th, 2021

This stuff is garbage - paid $80 canadian funds and it didn't do one bit of good - my arms still look the same as they did before purchasing this waste of money. Had high hopes for this as a last resort to wear a sleeveless top but it made no difference. I thought I would try one jar and if there was any difference at all that I would order a second jar but with no difference what so ever I give up.

Thumbnail of user cindya454
2 reviews
0 helpful votes
July 9th, 2022

City Beauty auto orders. I was using auto ship. I decided I didn't want to have the product sent to me every month. I do really like Line Blurring Wrinkle Filler. I just had too much. Arlene was very helpful and expedited the process of a refund ASAP! She was professional, friendly and helpful to me! She even helped me with suggestions about when to use auto ship and when to place orders. She took plenty of time with me! As the photo's show below, I'm working on the frown lines on my forehead.
I greatly appreciate City Beauty Customer Service Arlene!

Thumbnail of user donnaw2530
1 review
4 helpful votes
August 30th, 2023

The plumping lip gloss is nothing more than an overpriced lip gloss. Save your money, ripoff at $35 plus $6.99 shipping. Only return option is to pay for return yourself.

Tip for consumers:
EMAIL sent as requested

Products used:
Lip plumping gloss

Thumbnail of user nelav
Matilda H. – City Beauty Rep

Hi Donna - we're sorry we did not meet your expectations. Please provide your email address used to place your order so a customer service expert can contact you and help improve your experience.

Thumbnail of user jasonp587
2 reviews
5 helpful votes
August 1st, 2023

I ordered the lip plumper and the skin serum. Did absolutely nothing. Save your money. Read the reviews first.

Service
Value
Shipping
Thumbnail of user nelav
Matilda H. – City Beauty Rep

We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team can help send over return instructions and also can provide helpful tips to get the most out of our products. Please contact Customer Service at support@citybeauty.com or 1-800-347-1558. You can also chat with a customer support agent on Facebook Messenger here: m.me/citybeautyofficial

Thumbnail of user theresat178
1 review
70 helpful votes
May 16th, 2020

I ordered one jar of the invisicrepe body balm. Instead, I was charged full price for two ( Which makes no sense because when you order you can get a discount on the 2nd jar). I was not happy but the return process was not straight forward so I kept both. Four weeks later I am finishing up my second jar with zero improvement. I have wasted $120.! Don't bother. It is useless

Thumbnail of user leed126
1 review
0 helpful votes
January 21st, 2019

Need more time to evaluate, I didn't like the approach at checkout, it was a turnoff and I purchased A LOT of product

Thumbnail of user jenniferb3893
1 review
0 helpful votes
July 7th, 2022
Verified purchase

I initially used this product on one arm, to see of it really did reduce the appearance of crepey skin that had developed on my upper arms. After one month, there was a noticeable improvement and after two months my upper arms where looking much younger - the skin looks plumper and smoother. I'm delighted! I didn't take before and after photos, but the photos below are of my right arm after using for three months and my left rm after using for one month.

Products used:
Invisicrepe Body Balm

Service
Value
Shipping
Quality
Thumbnail of user susanc1385
1 review
40 helpful votes
June 6th, 2020

This cream has been a lifesaver! The skin on my arms was so thin that any little contact with something made my skin bruise and bleed. By using this cream, my skin looks so much healthier and I don't have to worry about brushing against a drawer and causing a really ugly bruise or cut. I have also used it on my face and have had so many compliments on how young I look. I'm 63 so that's really nice to hear. I just love this product!

Thumbnail of user maryb5307
1 review
0 helpful votes
January 6th, 2023

I got the crepe cream under the arm used one time only. I was not expecting much thought I would use over time and It took under the arm like my new on one side. The other arm about half way. That side took longer but was in worse condition to start with. The face cream works well too.THE CREPE CREAM work very well! I did not know to tell everyone or kept it my secret for me!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindas1807
1 review
35 helpful votes
January 24th, 2020

Amazing job on my arms pretty much straight away. Not so much my upper lip but that's was from smoking and isn't so much creepy as is finely lined. I just turned 60 but my arms, especially viewed with glasses on and well magnified, looked like 80 years old. Now with glasses on, the creep has gone. I've gained my confidence to show my arms again and not have to cover up, even on a hot day. Thank you from Linda in New Zealand.

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Thumbnail of user nelav
Matilda H.

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3.6
1,368 reviews
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