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CitizenShipper

How would you rate CitizenShipper?
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Massachusetts
1 review
0 helpful votes
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Mind blown
March 5, 2022

My brother had a litter of puppies 12 hours away in Virginia. Had no idea how I was gonna get this dog. I found citizen shipper in a Google search and filled out my info and what I need to transport from Virginia to Massachusetts. I got tons of bids from dog transporters with detailed profiles and reviews. They picked my pup up Friday night and had it to me Saturday morning with pics and communication the entire way. No idea this would be so easy. Plus I got my dog shipped for what it would of cost me to drive there and back and I never left my house!

Date of experience: March 5, 2022
California
1 review
0 helpful votes
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Terrific service
November 6, 2021

Website connected me to a furniture mover and pet transporter. Both had great reviews and deserved the praise. I doubt I would have found the referrals otherwise. My only complaint is that the referral fee charged by Citizenshipper is not advertised and was steep.

Date of experience: November 4, 2021
California
1 review
0 helpful votes
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OMG I never knew this type of service existed, and thank God it does. This is a great way to find reputable transport nannies. I am very pleased with the referrals provided. I wished I could have used them all. My experience was awesome. I started telling friends and family immediately. Thank you for your business and I will continue to support you with referrals. There is a transport nanny available for everyone- What a blessing!

Date of experience: July 24, 2022
New Mexico
1 review
1 helpful vote
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Convenient and just what I was looking for
July 26, 2022

I used CitizenShipper to get several quotes to transport my pets from Texas to Oregon. It was really easy to review each of the quotes, and I was able to look at reviews for each shipper right on the website. I narrowed down to a few options based on these reviews and the cost estimates, then chatted with each of the final options until I found someone that felt like a good fit for us. The shipper we worked with was fantastic. Very responsive, excellent planning, and she handled all three dogs, the cat and the bearded dragon and got them safely to the destination ahead of schedule.

Date of experience: July 25, 2022
California
1 review
9 helpful votes
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I will save you all the drama I am STILL having with my shipper and Citizen Shipper customer service, but long story short... book elsewhere.
This is not the shipping website you want to be using. I have used Uship many times, and reaching them for a problem, or getting something resolved, is painless.
Trying to get a hold of a customer service rep at Citizen Shipper is like trying to find free volunteers for a rectal exam.

Date of experience: July 6, 2017
Citizen S. CitizenShipper Rep
over a year old

Hi Bobby,
Im sorry that youve come away with this opinion. Please remember drivers on our site operate as independent contractors, and do not work for Citizenshipper, which is the load board used to connect shipments with drivers who are able to help transport your items.
You did not cite any specific problems you are having with customer service, so I am unable to offer any helpful solutions at this time. Please reach out to customer service at Support@Citizenshipper.com to resolve any standing trouble you are experiencing. Our customer service is always available during business hours of 9am to 5pm Monday through Friday CST.

Colorado
1 review
6 helpful votes
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I love working with Citizenshipper! I meet people from all over and get the chance to deliver their new and sometimes already well- loved animals to them. The only thing that I would say to keep in mind as a consumer looking for pet transport, would be that CS has their own fee separate from what your bid is. That and not always is the lowest bid the best. Sometimes, it's okay, just read the reviews of the shipper. I know as a legitimate Pet Transport small business owner, it makes ALL the difference in the world how these precious animals are treated during their journey.

Date of experience: July 16, 2020
Texas
1 review
1 helpful vote
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Citizen Shipper made it extremely easy to find a driver to bring my baby to Houston from Philadelphia. I am a first time user of Citizen Shipper and before this I had no idea that a company could put me in contact with drivers that offered this service, so for being new to all got this, they made it very easy and effective for me. After a successful delivery I cannot thank this website enough for helping me out! I highly recommend using them for your next shipping!

Date of experience: May 31, 2019
California
2 reviews
0 helpful votes
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I absolutely loved the service here! It's the best I'm definitely going to use it again! I recommend it they work with you if your on a budget! And have all supplies needed for pup or dog. They are so friendly & on time! This exceeds my expectations! I'm absolutely using it again Thank you so much Melinda. :)

Date of experience: June 25, 2019
North Carolina
1 review
0 helpful votes
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Awesome service!
December 17, 2019

It was really easy to find folks interested in transporting my car and get a bid that fit my budget. Crystal was incredibly accommodating and I felt my cat was safe and happy the whole time with pics and video updates. Would definitely use this service again!

Date of experience: December 17, 2019
Citizen S. CitizenShipper Rep
over a year old

Thank you KB, we appreciate the recommendations and look forward to provide you with the same level of service for any future shipping needs :)

Nevada
4 reviews
0 helpful votes
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CitizenShipper put me in touch with a shipper named Cali. She picked up my puppy in PA and flew her in the cabin to Las Vegas. Great shipping and costs were reasonable to get my new puppy. Highly recommended for all your shipping needs. Thank you Michael

Date of experience: May 16, 2022
Florida
1 review
0 helpful votes
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Love this company!
December 22, 2019

I am beyond pleased with this transport company. I've never needed to use this type of service so I was very nervous. I was guided through the process and sent pictures and info at every stop. He arrived safe and happy, not remotely stressed. That was the best ending to this new puppy adventure. Thank you!

Date of experience: December 21, 2019
Citizen S. CitizenShipper Rep
over a year old

You are very welcome Jessica! We sincerely appreciate your feedback and wish you happy holidays with your loved ones :)

Massachusetts
1 review
0 helpful votes
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Great Service!
May 5, 2020

I needed to transport my precious fur baby using citizenshipper. I was matched with a very professional and nice transporter. He patiently drove my kitten all the down to Georgia from Massachusetts while making great time. I will definitely use this service again when I need transport my kitten back!

Date of experience: May 5, 2020
Vermont
1 review
0 helpful votes
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Great Website!
November 15, 2018

We found a company through Citizen Shipper to bring our Puppy from TX to VT. Maurice communicated well and kept us updated with pictures and texts during our puppy's flight. He even put up with me being extremely nervous about her being on a long flight! What a great website!

Date of experience: November 14, 2018
Connecticut
1 review
0 helpful votes
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I had never used a service like this, so I was naturally nervous. The transporters responded very quickly to my request for a long-distance drive in a short time-frame with an incredibly reasonable quote. Lily was in touch with me the entire trip with updates. The kitten they were transporting needed to have medication during the trip and they were more than happy to accommodate his needs. I was anxious about meeting the cat, but not at all about his trip.

Date of experience: August 27, 2018
Illinois
1 review
0 helpful votes
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Easy Pet Transport
July 3, 2022

I received 20+ quotes within a couple days. It was easy to look at their reviews, and details on how many transports they had already done, what their quote was and any other requirements. It was easy to do a process of elimination and come up with 3 or 4 to research and engage further. Ultimately made a great choice and everything was terrific! Their fee was based on the quote amount which I thought was smart. Highly recommend.

Date of experience: July 3, 2022
Louisiana
1 review
2 helpful votes
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Such a relief
March 15, 2021

This service made our family move so much less stressful! Flying our two dogs across the country alone was not an option, and traveling with two dogs and two children was far too stressful. CitizenShipper enabled us to find a trusted person to transport our pets with peace of mind and made our move that much easier. The platform was easy to use, and the fact that they have done background checks on the drivers made us feel much more secure about putting our animals in the care of someone we did not know personally.

Date of experience: March 14, 2021
Washington
1 review
4 helpful votes
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TERRIBLE COMPANY!
June 16, 2018

Terrible, read contract very carefully. Tried cancelling the shipment I booked within 24 hrs of making. The shipment was not scheduled till 8 days later. The reason I cancelled was the driver didn't have the proper insurance to transport a $40,000.00 boat. I only discovered this after I was able to talk with him on the phone which required my payment of $312.00 to Citizen shipper. Before Booking I tried to find all the term and conditions but was unable to find this particular piece. I even tried calling the company before booking but they don't accept phone calls, complete joke.

Date of experience: June 16, 2018
Citizen S. CitizenShipper Rep
over a year old

Hi Mike,
You are correct, we do not operate a call center at this time. I do apologize for your experience with this independent contract driver found on our site, however, I must mention that I did personally handle your support ticket immediately and we resolved it without further issue. The confusion I believe was created by the drivers failing to respond to your online messages in the timeframe you wished in regards to your question about insurance. You booked the driver without them having answered you in regards to coverage. I also did reach out to the driver to verify their insurance after your cancellation request, and was sent info that they do, in fact, purchase coverage for each specific shipment won, and they sent you the paperwork to get this process started, which is when you cancelled their services.
I offered to create a new listing and find you another driver with which you would need to be sure to verify insurance BEFORE accepting the bid this time. When you did not wish to relist, your refund was promptly processed.

Texas
1 review
0 helpful votes
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We had a great experience with this service, they provided numerous quotes which allowed me to interview and pick the right person to transfer the dogs to their new home. Would highly recommend, the service is quick, easy and our driver was amazing!

Date of experience: July 1, 2022
Ohio
1 review
0 helpful votes
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I recently purchased a huge bead collection off a woman in California, weighing almost 600 pounds. I had never needed to ship anything so big before, and the investment had me very nervous. I came across Citizenshipper, and after looking through some reviews, decided to place an add. My soon to be shipped sent me a great bid, but had no reviews yet, but I decided to take a leap of faith. I am so glad I did. I am very impressed with my experience with both Citizenshipper and my driver. I will definitely do business with them again!

Date of experience: June 21, 2019
California
1 review
0 helpful votes
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Very happy
June 6, 2022

Using Citizenshipper.com to book transport for my dogs during a cross country move fyi. Los Angeles, California to Atlanta, Georgia was easy and affordable. They have a great website! It was easy to navigate and the notifications via text when shoppers replied were also helpful. I would use the service again to arrange a transport for my pets if needed. There were lots of options of transporters on the website and they were all polite and professional. My family was very happy with Citizenshipper.com.

Date of experience: June 6, 2022

Overview

CitizenShipper has a rating of 3.3 stars from 1,070 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.

service
236
value
229
shipping
213
returns
108
quality
207
+101