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CitizenShipper

How would you rate CitizenShipper?
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Kentucky
1 review
0 helpful votes
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Fantastic
January 27, 2022

White Glove could not have done a better job, they picked up on day promised, they called a few times each day to let me know their location and delivered my golfcart from Az to Kentucky in two days which is over seventeen hundred miles. Great job and supper great price, that is why I said "fantastic".

Date of experience: January 27, 2022
California
1 review
4 helpful votes
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Excellent service. Very easy to use. Within no time I had multiple competing offers for my motorcycle shipment and in the end had a more than fair deal in place. Brandon, my driver was incredibly professional and kept me in the loop every step of the way. He even jumped my motorcycles dead battery when it arrived.

Date of experience: May 7, 2020
Arizona
1 review
0 helpful votes
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Great service!
June 26, 2019

My pet traveled 1300 miles and at first I was nervous because she's never traveled but all of my concerns went away when my driver picked her up. Professional, friendly, and prompt. Would definitely use this site again if I need to relocate! Great service!

Date of experience: June 26, 2019
Ohio
1 review
0 helpful votes
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We decided to utilize citizenshipper to have our dog sent across the country from Oregon to Kentucky. We were able to pick a driver fast that accommodated our budget, was very friendly, and transported our pup very quickly, even before our scheduled delivery day. I would use citizenshipper again anytime if needed and would recommend this site to anyone who is looking to do the same as us. It is a quick, easy process and has a lot of people who truly care about the well being of your animal. If you want to be a driver, it seems like it could be a pretty good gig too!

Date of experience: July 25, 2022
Colorado
2 reviews
1 helpful vote
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Couldn't be happier!
April 30, 2020

I struggled from January until April 26 to locate a quick, safe way to move my puppies from our home to a new family! When struggling to work out the details an associate suggested I try CitizenShipper.con. That is when everything started fitting into place super quick! I'm already talking it up... Happily amazed! This works! I know if you need to get something moved this company can line you up with a great transporter!

Date of experience: April 29, 2020
Massachusetts
1 review
0 helpful votes
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Great service!
May 7, 2020

It is a great service! You have all the information to make a right decision about your pet delivery. I believe in bidding, you can find quality for the best rate! We used it to transport our new puppy from Tennessee to Massachusetts. I placed a request and got two dozen bids. The driver I chose had excellent reviews and their bid was the least expensive of all. And I was not disappointed, even they were beyond expectations. They informed me about every little detail and treated my dog the best. I highly recommend this service.

Date of experience: May 6, 2020
Georgia
1 review
1 helpful vote
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Im a transporter
June 26, 2018

Hello. Ive been transporting pets by way of air travel via CitizenShipper for a little while now and Ive had excellent experiences. The negative reviews on this site has nothing to do with the actual website but more with some shippers. I think CitizenShipper does the best they can to make sure their shippers are the best suited to do the job but as you know some bad apples fall through the cracks occasionally. CitizenShipper gets a complete 5 stars from me.

Date of experience: June 26, 2018
Michigan
1 review
0 helpful votes
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I was working with a breeder about 700 miles from my home, and was not able to drive down myself to pick up my puppies. I looked around at different pet transport options, and found the reviews for the citizen shippers to be satisfactory. I was impressed with the speed that I received estimates for transporting my puppies. The driver that I selected was professional, punctual, and kind. CitizenShipper connects you with a nice group of trustworthy drivers.

Date of experience: July 11, 2022
Texas
0 reviews
0 helpful votes
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Amazing service!
June 23, 2022

I'm so glad this exists. It opens up the possibility of getting a best in a different location, thus a lot more options. The shippers I've used have all been wonderful!

Basically, you detail your shipping locations and pet, and you'll receive quotes and messages from potential shippers. You can vet them via their reviews, and discuss the quotes/timing with them in the messages. If you're flexible, they can and often do adjust the quote.

After you book someone, you can discuss how their payment will work. Some shippers will take PayPal, Venmo, etc, while some may want alternative means. You can discuss this with them before booking too, of course. I chose to pay 1/2 up front, and the other half once delivered.

There's a fee to use the service - just a heads up, so maybe use that as leverage to get a better quote? Haha.

I'll definitely use CitizenShipper again in the future, and would recommend it to anyone needing transport for their doggo.

Date of experience: June 23, 2022
South Carolina
1 review
1 helpful vote
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I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC.
Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

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Date of experience: March 18, 2024
California
1 review
0 helpful votes
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Professional
June 10, 2022

Professional! Outstanding! Incredible! Kind! Compassionate! As a professor at Howard University and the District of Columbia I am a quick judge of character. Gabriel was beyond great. I HIGHLY recommend him for any pet transport. I really enjoyed how he communicated during the trip from Washington, DC to Redlands California (outside of Palm Springs). I selected him blindly because he was the only driver with all 5 stars. Gave lived up to and beyond my selection. As I stated I am a quick judge of character because I have spent so much time with different personalities. I will recommend Gabriel to any family, friend or reader that requires the transport of a pet. Not to mention I had a 70 pound pittbull and a cat. He told me that my pets were so well behaved and gave him no problems. I could carry on more but hopefully this review has made him top of the list for selection.

Date of experience: June 10, 2022
Texas
1 review
1 helpful vote
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Nice Carrier
March 4, 2019

Raymond was so friendly & great communicator. He sent pictures throughout the trip. CitizenShipper has many drivers & will bid for different price points you might have and tons of delivery options. If your looking for trusted people than this site is the best for your delivery option for shipping your pet. We had looked at prices through Uship & American Airlines but we found our best match with the driver of Pet Transportation on CitizenShipper.

Date of experience: March 4, 2019
Oklahoma
1 review
0 helpful votes
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Citizen Shipper hooked me up with an awesome drive to transport my 2 cats from California to Oklahoma. My cats were traumatized by the move and I as well. Our driver went out of her way to keep them calm and secure. They arrived on time and happy. Thank you to Citizen Shipper and Karen. Will use this service again if needed.

Date of experience: August 11, 2018
Oregon
1 review
0 helpful votes
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I liked Daniel at first sight, and that means a lot to me when transporting my pets! He seems kind and genuinely caring about my kitten. He did an outstanding job all the way around, getting to the new home right on time! Both the customer and I were very happy with his service, and will look to him again in the future. Highly recommended!

Date of experience: June 29, 2019
Virginia
1 review
0 helpful votes
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Easy to use
July 14, 2022

Citizenshipper is easy to use and convenient. I was able to post and find a wonderful, peer reviewed and background checked transporter to assist me with bringing my new puppy home. I was given a coupon code to use to make the booking fee more affordable. Posting was easy with drop down menus that specified what breed of dog I was having shipped and her weight, I was able to communicate with more than one transporter before making a decision and was presented with a multitude of price ranges and service types.

Date of experience: July 14, 2022
Alabama
1 review
0 helpful votes
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We used CitizenShipper to transport our new puppy 655 miles from Indiana to Alabama. We were skeptical at first because we had no experience with a service like this. I'll use their service again. It was a fair price and the driver did a terrific job of communicating with us from start to finish. If you're reading this you're trying to decide whether or not to use CitizenShipper... I hope this helps make your decision easier.
Thank you!

Date of experience: May 27, 2019
Indiana
1 review
1 helpful vote
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Absolutely excellent service! David was above and beyond a 5 star review. He was very responsive to any questions I had, he was not only on time but arrived a little early. David was extremely personable. He sent us several of photos and videos of our pup throughout his destination. Stopped for several potty and water breaks. Will definitely use David in the future. Thank you or taking care of our sweet boy!

Date of experience: July 17, 2018
Georgia
1 review
19 helpful votes
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Pet Transporter rip off
November 16, 2020

Pet transporter required a deposit. Took my money and never went or received the puppy. No way to recoup my money or call support to find out where she is. GPS tracking guaranteed. Didn't happen! Blocked now from her.

Date of experience: November 16, 2020
Citizen S. CitizenShipper Rep
over a year old

Hello Stephanie,

I am sorry you had a bad experience with a driver from our site. We do our best to validate their credentials and their backgrounds. Some of the transporters require a deposit and we recommend that customers pay the driver via refundable or disputable methods like Paypal or Venmo, rather than untraceable methods. Should a driver perform the activity you described, we can assist by giving police the information that we have on their identity. If you file a police report because your payment method won’t allow you to chargeback your payment, you can submit that to our customer support team who will supply you with the information you need.

In this case, CitizenShipper, if you message our support team, we would refund your booking fee and advise you on how to work with authorities to get your deposit back. If you have not done so, please contact us at support@citizenshipper.com and our team will be happy to help.

Indiana
1 review
0 helpful votes
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Pet transport
July 5, 2022

Her transportation services was beyond reassuring I would recommend her to anyone who wants to get there furry best friend transported. I give her a 20 out of 10 I'm beyond pleased with how she handled everything.

Date of experience: July 4, 2022
Missouri
1 review
1 helpful vote
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Excellent service
June 29, 2022

This was my first time using citizenshipper. I was in a panic when the shipping companies I usually use could not ship my customer's puppy. I got a recommendation for citizenshipper and put all my faith and trust in this company that I had never used before. They did not disappoint! They were very professional, stayed in contact and responded to my requests for information promptly and consistently. They provided GPS tracking and updates, which was very reassuring because I had never used the company before. The driver showed up on time. Price was reasonable, payment terms were fair and multiple payment options made the financial transaction effortless. My customer received a healthy, happy puppy and was very pleased. I will used them again and highly recommend.

Date of experience: June 28, 2022

Overview

CitizenShipper has a rating of 3.3 stars from 1,071 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.

service
237
value
230
shipping
214
returns
108
quality
208
+101