• CitizenShipper

CitizenShipper

Overview

CitizenShipper has a rating of 4.02 stars from 1,068 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport, and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.

  • Service
    229
  • Value
    221
  • Shipping
    206
  • Returns
    103
  • Quality
    200

This company does not typically respond to reviews

Positive reviews (last 12 months): 23.8%
Positive
5
Neutral
0
Negative
16
100
See all photos

What reviewers want you to know

Positive highlights

  • A friend told me about Citizen Shipper when I was in the process of finding a puppy.
  • Thank you for a wonderful experience to get my fur baby Simba home

Critical highlights

  • With the exception of Ryan their customer service is absolutely terrible.
How would you rate CitizenShipper?
Top Positive Review

“Great Transporter/ Excellent Service”

Tanzie Y.
1/25/24

I must admit I was reluctant at first to trust my pet with a total stranger, but Matt did an excellent job. He picked up my golden doodle in New Jersey and brought him to me in Florida healthy and happy with updates along the way. I highly recommend the driver and will be using this service again!

Top Critical Review

“Very bad and Good”

Colette T.
1/2/24

I hired "Pawsome" pet transport, The guy cancelled on day of pick up and I am still waiting on the rest of my refund.He gave me 350 back so far of 600 and says I have to wait a couple of weeks but his profile sates 5 to 7 business days.I had to scramble and get another company and they are wonderful.I will use them directly.In other words you pay 170 fee with citizenshipper and whatever goes wrong with you and the driver, then it's not citizenshipper fault.You put your trust into a stranger.I will never use them again.

Reviews (1,068)

Rating

Timeframe

Other

Reviews that mention popular keywords

citizen shipper (163) fur baby (30) pet transport (93) customer service (34)
Thumbnail of user colettet40
1 review
0 helpful votes
January 2nd, 2024

I hired "Pawsome" pet transport, The guy cancelled on day of pick up and I am still waiting on the rest of my refund.He gave me 350 back so far of 600 and says I have to wait a couple of weeks but his profile sates 5 to 7 business days.I had to scramble and get another company and they are wonderful.I will use them directly.In other words you pay 170 fee with citizenshipper and whatever goes wrong with you and the driver, then it's not citizenshipper fault.You put your trust into a stranger.I will never use them again.

Products used:
The best they can do is refund the 170 dollar finder fee

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Value
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Thumbnail of user jenn107
1 review
0 helpful votes
February 2nd, 2024

Beware of this company! I hired two different female transporters, which was the worst experience. Emi pet transport and Roll A Way Pets transport are scammers. Wanted money up front before picking up or delivering my cat to me. Neither transporter communicated efficiently. Date changes, lies, totally inconvenienced myself and family. This company has no customer service, except for email. I wouldn't trust anyone working for this company to transport my pet. A month lady I am now having to transport on my own! Complete scam and waste of time!

Tip for consumers:
Citizenships Transport is a scam!

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Thumbnail of user emilyq267
1 review
2 helpful votes
December 7th, 2023

This company is a scam! They have a $170 booking fee, on top of the drivers fee. Plus, after paying the drivers fee the driver cancels. Keeps the money. The company doesn't care if you leave a bad review for the driver. They will delete the bad reviews. That's why the drivers have good reviews only. They don't have a phone number to call. Only email. That's a red flag already. Don't fall for this company. Trust me, save yourself the time and money.

Thumbnail of user tanziey
1 review
0 helpful votes
January 25th, 2024

I must admit I was reluctant at first to trust my pet with a total stranger, but Matt did an excellent job. He picked up my golden doodle in New Jersey and brought him to me in Florida healthy and happy with updates along the way. I highly recommend the driver and will be using this service again!

Service
Shipping
Quality
Thumbnail of user mt4pack
1 review
1 helpful vote
January 22nd, 2024

My experience was with specific drivers but the company did not step in to help.
It happened a while back, I kept trying to get the drivers/company to make it right B4 writing this review. Hired to transport a Mack (dog) from Ohio to Wisconsin. Ashley and her sister Marrian contracted the transport. Said they have been doing this for 8+ years. Venmo the $50 deposit to Ashley and Mack was on his way. Asked if they provide communication or GPS locations along the way, she said FaceTime and videos. Ashley lives in Oak Harbor Ohio, very close to the pick up point. 1 hour into the trip I get this message: "Hello, we have a bit of an emergency, and I have a question. Our drive shaft on our van broke as we were driving down the road and I don't have all of the money to fix the part. We are 4 hours away". "So I'm requesting you the send the rest of the money". I said I wasn't comfortable doing that and asked about this being a company vehicle or if her sister Marriann could help. Ashley said if she didn't get the money the transport will stop. I had already paid for Mack so I sent another $50 so they could get it fixed. I asked for location but that's when they went silent! Tried several times the rest of the day, not knowing about Mack or the transport. Next morning at 6am continued trying to get a response from Ashley or Marriann but nothing. At 7am I was asking for a refund because she apparently stopped the transport (without acknowledgement) and still had Mack. Panic set in. I contacted the previous owner of Mack and they dropped him back at her house. I jumped in the car and drove the 6 hours to Ohio to get Mack. Neither Ashley or Marriann ever responded to my constant communication about this situation. Citizen Shipper refused to get involved because they said I contracted with the shipper not them. Apparently they don't screen there drivers! I know this was a long review but wanted to get the message out about Ashley, Marriann, and the company itself Citizen Shipper.

Tip for consumers:
Review covers it all. Stay away from Citizen Shipper!

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Value
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Thumbnail of user oliviad475
1 review
4 helpful votes
December 25th, 2023

This company lost my dog and kept him in his own crap for over 5 days. Driver lost my dog. Will never get him back. Company is not and will not take responsibility or help. Driver left saying 'not liable, not my issue' after losing my rescue.

Service
Value
Shipping
Thumbnail of user rebeccac2256
1 review
0 helpful votes
March 19th, 2024

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC.
Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

Service
Value
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Thumbnail of user rachaelg82
0 reviews
0 helpful votes
June 26th, 2022

Was super easy to get a quote. I used this service to transport my dog from NC to NY and had a great experience.

Products used:
I used citizen transport for transporting my dog.

Service
Value
Shipping
Quality
Thumbnail of user evandroc3
1 review
0 helpful votes
May 7th, 2020

The service was amasing!
The service was amasing. I would like to thank Rod who guided me through all stages of the process. My motorcycle left Los Angeles and was delivered to my new address in Miami (door to door). Congratulations to ADL Logistics.

Thumbnail of user jael31
2 reviews
1 helpful vote
January 2nd, 2024

A very good platform to transport your pet. One thing to aware is their fee plan is quite non-transparent. I just booked a transport of my pet for $300 for the driver and then I found the fee for CitizenShipper was $105.

I think the amount (30% fee) is pretty high but the worse part is that you would not know the $105 fee was NOT a down payment for the driver (very murky explanation unless you scrutinize the fine prints). They really need to be more transparent for their fee schedule. Almost a scam was what I felt.

As a comparison a similar platform UShip has a service charge of only $25 for a ~$300 job. And they present the service fee very clearly, unlike this CitizenShipper!

In conclusion, for your next pet transport, use UShip not CitizenShipper, given $325 (UShip) vs. $405 (CitizenShipper).

Service
Value
Shipping
Returns
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Thumbnail of user shannaj39
1 review
1 helpful vote
December 10th, 2023

Paid Citizenship then chose broker State To State. No driver. Excuses No Contact 5 business days. Offering to refund in credit coupons. Glad it wasn't a pet to ship

Tip for consumers:
Paid both CitizenShipper then State to Stare Broker no contact for 5 days

Products used:
Nine charged for all

Service
Value
Shipping
Returns
Quality
Thumbnail of user madiz1
1 review
2 helpful votes
April 20th, 2023

Because of website issue or user error. I did not see a $150 extra fee on top of the transport. Immediately contacted the company and asked for a refund. 3 days later finally someone emailed me and told me to bad. The dog is aggressive and now we can't ship. They will not refund the booking fee even though I stopped and emailed immediately after finding out what happened. Instead of helping a rescue they think it's ok to charge something that wasn't meant to be.

Products used:
I ended up using nothing because I tried to cancel

Service
Value
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Thumbnail of user rc505
r c. – CitizenShipper Rep

We appreciate you taking the time to share your experience with us and apologize for any inconvenience or frustration you have faced due to the website issue or user error. We are committed to providing a positive experience for our customers and understand how this situation could be disappointing.

Our cancellation policy is in place to ensure that our service remains efficient for both customers and transporters. However, we understand that you contacted us immediately after noticing the extra fee, and we would like to revisit your case and see if there's anything we can do to assist you further.

Please reach out to our customer support team at support@citizenshipper.com, providing your order details and mentioning your review. This will allow us to investigate the matter and discuss potential solutions to address your concerns.

We value your feedback and will use this opportunity to improve our services. We hope to have the chance to regain your trust and provide you with the support you need.

Thumbnail of user virginiagault
1 review
2 helpful votes
September 10th, 2023

He deleted his stuff on there but "J CHRISTOPHER TRANSPORT" scammed me out of 420$ and wanted more and refused to return my money saying he needed car repairs. I almost had to give up my dog since it was so last minute and the whole reason, I needed citizen shipper was because I was moving and could take my dog on the plain with me. Our convo on the site got deleted after he got rid of his account but i have text messages. He sent me a pic of his driver's license and fan but for all i know those were fake.

Products used:
Transportation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rc505
r c. – CitizenShipper Rep

We are deeply sorry to hear about your experience with "J CHRISTOPHER TRANSPORT." Please accept our sincerest apologies for any inconvenience this situation has caused you.

We take such matters seriously and want to assure you that we are committed to addressing this issue promptly. Although we act as a marketplace to connect users with service providers, ensuring the safety and satisfaction of our customers is paramount.

To assist you further and investigate this matter thoroughly, we kindly request that you contact our dedicated Support Team at support@citizenshipper.com. They have the expertise and tools necessary to look into this situation, review any available information, and provide guidance on potential next steps.

Thumbnail of user gabeh31
1 review
0 helpful votes
March 15th, 2021

This is a wonderful service for finding the best deal when you need to transport pets. We had a wonderful experience with our transporter, and we had plenty of options to choose from.

Thumbnail of user staceyv39
1 review
6 helpful votes
July 17th, 2020

I love working with Citizenshipper! I meet people from all over and get the chance to deliver their new and sometimes already well- loved animals to them. The only thing that I would say to keep in mind as a consumer looking for pet transport, would be that CS has their own fee separate from what your bid is. That and not always is the lowest bid the best. Sometimes, it's okay, just read the reviews of the shipper. I know as a legitimate Pet Transport small business owner, it makes ALL the difference in the world how these precious animals are treated during their journey.

Thumbnail of user matthewm1992
1 review
0 helpful votes
June 17th, 2022

Was able to find a shipper for my pet within a few hours of logging into site. Great service, keep it up.

Thumbnail of user fernandof44
4 reviews
15 helpful votes
January 28th, 2022
Verified purchase

As the positive post generated here and elsewhere by their drivers these people are dishonest, after issuing a quote and you agree they ask for a deposit in good faith and once you pay here comes the surprises in my case an extra $137 plus they originally stated $479 and then changed it to $650 and then almost $800 and after cancelling within 2 minutes as I saw that this was a scam they kept the deposit and I can prove all of it which I will continue. You been warned! Also look at last photo and notice how they tried to change the quote for a third time. Scam

Thumbnail of user pamelar1299
1 review
4 helpful votes
June 23rd, 2022
Verified purchase

This company does not cover damages IT causes. Instead of waiting for the transporter to deliver her animals, or procuring another driver to complete her route, it fired her
MID ROUTE (with animals on board) before she could even get to my cat. Then CitizenShipper told me to go on their site and pay yet ANOTHER driver with no guaranty it won't cancel that driver as well. They do not cover ANY costs that IT causes. My cat is still awaiting pickup! I can't afford to play this game. Bad

Thumbnail of user rc505
r c. – CitizenShipper Rep

Dear Pamela, I'm so sorry to hear that your experience with CitizenShipper was frustrating and resulted in the delay of your pet's transportation. We take this situation very seriously and understand the importance of ensuring the safety and comfort of all pets in our care.

I understand that the cancellation of your previous driver mid-route was unexpected and caused inconvenience for you. I apologize for the lack of coverage for any costs that resulted from this situation. Our goal is to provide a reliable and stress-free transportation experience, and it's clear that we fell short in this instance.

I would like to assure you that we are taking steps to prevent similar situations from happening in the future. We value your feedback and will use it to continuously improve our services.

Please reach out to support@citizenshipper.com if I can assist in any way or if you would like to discuss this situation further. We are here to help and make things right for you and your pet.

Thumbnail of user karie44
1 review
0 helpful votes
June 10th, 2022

I loved how easy CitizenShipper was to use. I was very apprehensive about trusting anyone with our family pets in the first place... let alone to travel halfway across our nation! I received several bids, I was able to visit with the people so I could feel comfortable with the arrangements and know what they offer. It was a wonderful experience! My Dad is in a care facility in Washington. His reunion with his old dog is a memory I will always cherish.

Tip for consumers:
Extremely wonderful to be able to have so many bids to choose from!

Products used:
Dog Gone It pet transports

Service
Value
Shipping
Quality
Thumbnail of user joshuae319
1 review
0 helpful votes
July 23rd, 2022

Great job and very professional. They connected me with a number of bidders and walked me through the process. The person they connected me with was also very professional. He kept me up to date with tracking, images, video, and messages.

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Value
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Thumbnail of user aukatikij
1 review
3 helpful votes
May 9th, 2022

They won't refund the $159.99, even though I contacted them right after booking because the shipper isn't available to pick up for the time I need. Even when the cancellation policy says they will refund if that's the case. But now I'm fighting tooth and nail to try to Get a refund. I have never in my life dealt with a company who don't even follow their own policies!

* CitizenShipper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thumbnail of user rc505
r c. – CitizenShipper Rep

Dear Aukatiki, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.

We always strive to facilitate a positive and memorable transport, and unfortunately, we fell short this time. Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.

Unfortunately, I was not able to find a request from you, but if you reach out to our support team we will be sure to get this refund processed.

To expedite your refund please email support@citizenshipper.com

I will keep an eye out for your request and make sure to address it ASAP.

Thumbnail of user angelj156
1 review
0 helpful votes
June 13th, 2022

Citizen shipper helped me get my baby back and home into my arms. I love citizen shipper for helping get me in contact with Kara

Tip for consumers:
Look for Kara, she is a blessing

Products used:
I got my cat shipped

Service
Value
Shipping
Returns
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Thumbnail of user alkibby
1 review
2 helpful votes
July 24th, 2023

I made a reservation to transport my 2 dogs across the country from MA to CA for a total of $3000 + fees. I paid 50% + $250 finder's fees up front, but had to cancel about 2 weeks before the scheduled pick-up date because my family was no longer moving. CitizenShipper refused to refund me the $1500 driver's fee even though their website clearly states that there are no cancellation fees if they were notified at least 3 days before the scheduled pick-up date. Instead, they offered an 'e-credit' which is not helpful because I'm longer moving. I've already reported this to the BBB hoping they can resolve the matter. I do not recommend using this service because they promise one thing but do another.

Thumbnail of user rc505
r c. – CitizenShipper Rep

We appreciate you taking the time to share your feedback with us, and we sincerely apologize for any inconvenience you experienced with your recent booking.

We understand the frustration caused by the cancellation and the misunderstanding regarding the refund policy. Our aim is to provide transparent and reliable services, and we are committed to resolving this matter to your satisfaction.

To ensure a thorough resolution, we kindly request that you reach out to our dedicated Support Team at support@citizenshipper.com. They will be able to review your specific case, clarify any discrepancies, and work towards a suitable solution.

While we do understand your concerns regarding the e-credit offered, our Support Team is equipped to explore alternative options that may better suit your needs.

Your satisfaction is of utmost importance to us, and we are here to assist you in any way we can. We assure you that your feedback is invaluable, and we are continuously striving to enhance our services based on customer input.

Thank you for bringing this matter to our attention and for giving us the opportunity to address it. We truly hope to resolve this situation to your satisfaction and regain your trust in our services.

Thumbnail of user jasonb3188
1 review
2 helpful votes
July 18th, 2023

Be very weary of this site. I booked a load, paid the deposit citizenship or charges a fee for their service and your protection. According to them the person never picked up the load kept the money, and that was the end. Citizen shipper said they cannot do anything for the lost money other than the fee that I paid to them they will give me a code when I used to rebook and I should not have to pay, of course the code didn't work and I had to pay again. Be very careful you are basically putting your trust in a stranger as the company will do absolutely nothing for you to protect you.

Service
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Thumbnail of user rc505
r c. – CitizenShipper Rep

First and foremost, I'd like to genuinely apologize for the challenges you've faced. We understand the concerns you’ve voiced, and deeply regret any inconvenience or stress you’ve experienced. Your feedback is crucial to us as we continuously strive to improve our platform and the experiences of our users.

CitizenShipper aims to be a trusted platform that connects customers with reliable transporters. However, we sincerely regret any cases where experiences don't align with our goals. Our team is dedicated to addressing concerns like yours thoroughly, ensuring clarity and providing guidance where needed.

For the situation you've mentioned, especially about the code not working, our Support Team has the expertise to delve deeper into the specifics. While I understand your hesitation given your experience, reaching out to them directly at support@citizenshipper.com will provide the most effective route to address and resolve such concerns. They’re equipped to understand the nuances and intricacies of individual cases.

Thank you for bringing this to our attention. We value your trust and will work diligently to ensure you feel supported and heard.

Thumbnail of user nickn542
1 review
0 helpful votes
July 10th, 2022

CitizenShipper was my first choice when looking into a pet transporting service. The platform was fool proof and I received several bids on my "job" instantly. The platform generated these bids with a wide array of prices to fit any budget. I was able to interact with potential shippers easy through their chat function. I was able to ask answers and ensure I picked the best shipper for my needs. I feel their platform is more interactive and more direct when compared to Uship. I never get fast bids or instant interaction when I used their service in the past. Ultimately, I would recommend CitizenShipper over other platforms due to the easy use and in depth interactions with the shippers. The reviews of the shippers were also helpful in determining the final selection. Pet transportation was made easy when using CitizenShipper.

Tip for consumers:
No

Products used:
Pet transportation

Service
Value
Shipping
Quality

Sitejabber for Business

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From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.

Company Representative

Thumbnail of user jenniferb337
Citizen S.
Customer Support
Typically does not respond to reviews
A marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transporters.

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4.0
1,068 reviews
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