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CitizenShipper

How would you rate CitizenShipper?
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Missouri
1 review
0 helpful votes
Follow Gary L.
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Tim is a liar and a thief
Tim agreed Take my two Rottweilers to Lebanon Oregon along with two crates 50+ pounds of food and a box of toys food bowls an AKC paperwork…. 50 foot chain and a 25 foot chain…
Upon arrival the dogs were delivered to my sons in Lebanon Oregon but the chains and a basketball and a football and all the dog food did not get delivered and when I called TimAnd informed him and ask him what happened he told me he thinks he lost the toys and a hotel room and he said he threw the dog food away because he was allergic to it… Tim owes me $100 for all the stuff that did not get delivered and what gets me the most is that I stayed in communication the whole trip of my dogs going to my sons and he did not inform me of any of this until I called him and confronted him after learning that stuff was not delivered for me that is very bad credibility and not trust worthy And I do not recommend Nor will I ever use his service again he is a liar and a thief.
On top of all this I don't think the citizen group that Tim uses to gain business knew he was taking my dogs all the way to Lebanon Oregon from Missouri…Hopefully this will be discovered and Tim will be banned from doing this to anyone else.
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Date of experience: October 5, 2021
Citizen S. CitizenShipper Rep
over a year old

Hello Gary,
I’m sorry to hear about this frustrating experience with one of the drivers on our platform. We do background check each driver before we allow them to accept any shipments, but the background doesn’t catch everything that could be problematic. That’s why we have customers review their drivers so new customers can make an informed decision. I appreciate that your items were valuable to you and should have arrived along with your dogs, and it is unacceptable for a driver to do this. Unless you made an arrangement outside of our platform with the driver, the trip is visible on our platform. We suggest that customer always use the platform for communication so there is evidence if something doesn’t go right, that gives us more leverage to assist. Please email jesika@citizenshpiper.com with the email you used to sign up with our platform and I will see if I can offer any additional assistance.

Texas
1 review
0 helpful votes
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Good Service
October 30, 2019

Fast and friendly service with updates throughout the trip. I will use again and recommend to my friends and family.

Date of experience: October 28, 2019
Citizen S. CitizenShipper Rep
over a year old

Thank you for your future recommendations Michael, it's a pleasure having you as our customer! :)

New York
1 review
0 helpful votes
Follow Abbi K.
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Pet transport
June 9, 2022

Excellent service! They really find you the best fit for your furry babies! I am happy! Thank you for everything!

Date of experience: June 8, 2022
Virginia
1 review
0 helpful votes
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Great!
July 16, 2022

Provided exactly what I needed at a great price! Transporter was communicative and caring, and the whole process was easy!

Date of experience: July 15, 2022
Virginia
1 review
0 helpful votes
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Bryan was fabulous. Great communication throughout the shipment. Would recommend or use again if the opportunity arose. Thank you, Bryan!

Date of experience: June 25, 2019
New Jersey
1 review
0 helpful votes
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Great service
July 18, 2022

Easy to navigate and has trusted drivers available to use. Will use again in the future if needed for sure

Date of experience: July 17, 2022
California
1 review
0 helpful votes
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Awesome site!
January 12, 2019

It was easy simple and people toy chose that you trust for your shipment! Made it to me safley and all in order.

Date of experience: January 10, 2019
Florida
1 review
0 helpful votes
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Great experience
September 26, 2019

Would definitely use again. Seamless experience. Friendly and courteous. Provided pics and updates regularly.

Date of experience: September 26, 2019
Citizen S. CitizenShipper Rep
over a year old

Thank you for your review Melissa, we hope to be at service for your future shipping needs :)

North Carolina
1 review
0 helpful votes
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Great site
October 16, 2019

Good site. Easy to use, lots of options and got a really good price. I found someone to deliver my dog from Vermont to North Carolina. Super easy.

Date of experience: October 16, 2019
Citizen S. CitizenShipper Rep
over a year old

Thank you for your feedback Raphael, we welcome your dog to his new home! :)

Illinois
1 review
0 helpful votes
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Worth the price
December 11, 2018

Communication was good. I'm glad to have my dog with me. Does this site was easy to manage in the bidding was quite interesting.

Date of experience: December 11, 2018
Florida
1 review
0 helpful votes
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Awesome service! I used the site to help find a kind, caring driver to transport my pup that I adopted from Texas to Florida.

Date of experience: April 25, 2020
New York
0 reviews
0 helpful votes
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Easy to use
June 26, 2022

Was super easy to get a quote. I used this service to transport my dog from NC to NY and had a great experience.

Date of experience: June 25, 2022
Illinois
1 review
0 helpful votes
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Eric went above and beyond! He constantly kept in touch and monitored my puppy the entire time. He shopped for supplies and was trustworthy.

Date of experience: September 5, 2018
Tennessee
1 review
0 helpful votes
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Awesome service. I connected with and contracted with my courier within hours. Couldn't be more pleased.

Date of experience: June 8, 2022
Missouri
1 review
0 helpful votes
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Great service!
March 17, 2021

Quick and easy booking. Great service and reduced our stress on an international move during Covid-19!

Date of experience: March 17, 2021
Georgia
1 review
0 helpful votes
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Jeff
March 18, 2021

I look it up on the website on line my first experience was not good then I got another driver which it was Jeff love his service

Date of experience: March 18, 2021
Texas
1 review
0 helpful votes
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Awesome company
May 25, 2020

I love this site Matthew and Robert are very dedicated to the site. Always fast to answer all questions

Date of experience: May 25, 2020
Florida
1 review
0 helpful votes
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Perfect
May 5, 2020

Fast, easy... I would use again and again!
Just fill out what needs to be shipped from point A to point B and BOOM!
You get quotes left and right.

Date of experience: May 4, 2020
Connecticut
1 review
0 helpful votes
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Excellent
July 1, 2022

Everyone and everything was awesome. Would totally use again. Super easy to use site, puppy arrived safe and sound

Date of experience: June 29, 2022
Georgia
1 review
0 helpful votes
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Great service
July 18, 2022

I got tons of offers in the first few min and the driver showed up on time and took my boat to the dealer location on time. Will user again

Date of experience: July 18, 2022

Overview

CitizenShipper has a rating of 3.3 stars from 1,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.

service
236
value
229
shipping
213
returns
108
quality
207
+101