One of the absolute worst experiences I have ever had with a company transporting a pet!
Beth - ASPCA will know how badly your treated chloé!
She arrived 10 days later, malnourished, sick with a cold and stomach - She had to go on antibiotics. You dropped her off with a crate not even containing a wee pad at 4am!
She was full of urine!
You left her without enough food
Barely communicated and lied about your whereabouts everyday to both the breeder and myself
You endangered her well being not to mention how skiddish she is as a result of that experience under your care!
I was told"- " Wait my Turn"
I paid for the services- The travel time was at max supposed to be 5-6 days - not 10. She only had enough food for 6 days. She arrived so hungry and sick...
Citizens shippers went unresponsive to calls and emails, where I Pleaded for intervention with this woman driver who drove her through literally 12 states so she could keep getting more animals. This conduct was apparently okay with you CitizenShippers?
It was all about money, not the well-being of pets?
I do not recommend this company, and or the driver mentioned.
While I understand this is a 3rd party service, they really did nothing to help us when our shipper basically didn't communicate with us and then threatened to leave our dog where he was! It's not ok to claim to "just be a 3rd party" and allow reckless drivers to hide behind their company. The driver threatened my husband because we had contacted the company mid-service to say we still didn't have our dog. He called my husband a "little $#*!" and wanted to fight him. How do you still employee someone like this? Our dog was covered in feces and our breeder was not happy with the car conditions either!
I will say that I did get a phone call from Shawn McMenamin the Shipping Customer Liaison Manager who seemed concerned and they did an "investigation" but it came down to "While we took both you and the breeder as having a great deal of credibility, we had to weigh that against the track record of the long standing driver and the lack of documentable evidence." Well, why would I waste my time making up a story like this? We have a very busy life and I am taking the time so others don't have to go through this.
One positive that hopefully will come out of this ( thus the 2 stars) is they seem to be now looking into a tracking system for all pets, which they should have already have.
I would say make sure your driver shares a tracker from DAY 1. I would make sure you demand pictures and updates. And I would hold Citizen shipper responsible for tracking their drivers!
Reliable dependable and accommodating beyond expectations would definitely use them again! Erica & Bill sent photo updates throughout the journey from Danville, CA to Los Angeles, CA
Thank you Maya, we're happy to hear you had such a wonderful experience and wish you happy Thanksgiving with your furry loved one! :)
I'm so glad to have come across Citizanshipper. I love the quick responses I received when I needes something shipped. I plan to use this service again in the near future.
Nesta Howell received over $1,000 to commute our pets from Fort Worth Texas to North Carolina. We are here and our pets are still in Texas.
Nesta Howell is refusing to refund our money or make good on the delivery. One of our pets got sick before leaving Texas and she abandoned them at the Veterinarian Clinic.
The Veterinarian informed us that cats where cleared to travel and she refused to go pick them up. Our mother has since picked up our 3 healthy pets.
Abandoned pets ultimately result in euthanization.
We have repeatedly asked Nasta Howell for a refund of all or a portion of our money because the delivery of our pets had not occurred.
We have repeatedly asked her to deliver them and she refuses. Nesta Howell is very combative, argumentative and heartless.
Nesta Howell has pocketed over $1000 dollars and fails to deliver what we in good faith hired her to do.
This is not the kind of person you want to trust or interact with.
CitizenShipper….we are asking you to block her account and protect other families from this fraud and emotional distress and harm.
Nesta Howell….not to be trusted…very unprofessional!
Zackery $#*!ens
We are truly sorry to hear about the distressing experience you have faced with Nesta Howell. At CitizenShipper, we take the safety and well-being of our customers and their pets very seriously, and we deeply regret that you encountered this issue.
We understand how upsetting it is to have your pets abandoned and your payment taken without receiving the promised service. We would like to assure you that we will investigate this matter thoroughly and take appropriate action against the involved parties if necessary.
To help us address your concerns and work towards a resolution, please contact our customer support team at support@citizenshipper.com. Provide your order details, relevant information about your experience, and mention your review so that we can promptly investigate the matter.
We apologize for the inconvenience and emotional distress you have faced and appreciate your patience as we work to resolve this issue. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.
I was very nervous but Shane and Holly got my snoopy to me safe and sound and we're very helpful and understanding with me glad they could help and glad they are the ones I stayed with.
It was so easy to ship a puppy across the states and with people doing personal reviews it made it easy to pick and make sure I wasn't getting scammed.
Listed a trip for a service dog for a trip from Florida to New York and had 5 quotes within 15 minutes. Very easy to use website and a LOT of choices!
Thank you for your review, we appreciate your kind words and recommendations :)
I just used citizen shipper for the first time to transport two chow chow puppies and it went great! Super nice and responsible driver booked.
Great site, helped us get our dog back home from Texas, great job matching us up with someone that could get our Hondo home. Site made it all very painless and gave LOTS of helpful information.
Great app to connect with pet transportation, drivers there are great! Transport was completed with David and he did an amazing job! 10/10 recommend.
Love it have use this service twice. It's always easy great communication. People always and time and they sent pictures of the two dogs.
My driver delivered our puppy safe and sound. I would totally use her again. It was a great experience and to me much safer then flying an animal.
Connected me to a great driver. Had an excellent experience and at low cost. This was my first time using the service and I will again.
Dana did a great job. I had no idea how I would get my new puppy to Alaska during this pandemic and citizenshipper made it happen!
Our shipper Joe was very professional. He kept me up to date the entire trip and my sweet kitty arrived happy and healthy! Yay!
We really appreciated her taking our puppy for us! She did a great job. She got him there quickly and was easy to communicate with!
Thank you for using CitizenShipper Preston, we appreciate your kind words :)
Citizenshipper is a great way to have your pets services. We were very satisfied with the service they rendered to my dog Kobe
Very happy with the choices to transport my dogs and puppies. I feel real safe. I have used citizen shippers 4 times now.
Overview
CitizenShipper has a rating of 3.3 stars from 1,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
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- Austin, TX, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amy, this sounds like a frustrating situation all around. As you probably know the drivers are independent contractors and as such, we have limited control over them. We expect professional levels of service from each one but unfortunately we can’t discipline them without documentation. I read through your interaction with our support department and i see the agents tried really hard to make sure the event was investigated to find out if we had enough proof to make a case. There was not enough proof of negligence on the part of the driver and therefore should we discipline him, there would be legal repercussions. We are working on implementing a plan to put GPS trackers on pets during shipping but making sure we have the best units possible. We do appreciate all customer feedback so that we can make positive changes to the processes and improve outcomes across the board, so thank you for helping us implement good changes.