Chrono24 has a rating of 4.7 stars from 2,954 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 2nd among Marketplace sites.
Very slow response after a false delivery was notified, finally they got it right after a few weeks
Simple and easy. Got the peace of mind when purchasing a a watch online from a certified dealer.
THE WHOLE EXPERIENCE WAS QUICK, CHEAP AND SECURE. I WOULD DEFINITELY RECOMMEND THIS SITE AND WOULD USE AGAIN.
So helpful. I was so excited to get my watch! Thanks much!
Process was easy and problem free. Item arrived as described and shipping was fast.
Very good experience, good communication and safe! I will continue buying here
Easy and quick and enjoyable
I received exactly the watch as p
Good and safe deal. I love the watch I bought. Recommend
Carrier just left an expensive item outside my door without my signature
Easy to use interface, excellent checkout process and communications, and accurate information.
Prompt service and watch arrived on time as promised And well protect
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.
Dear JM,
Thank you for your feedback. We regret to hear that you had a poor experience using Chrono24. After taking a look at your transaction, we see that the seller made an error in entering your tracking information. We expect all of our dealers to responsibly enter the correct tracking information so that you may know where your package is every step of the way. We apologize for the mix up and if you every purchase a watch from Chrono24 again and have delivery issues, you can always reach out to us and we can amend the issue.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team