Chrono24Reviews 2,974

I bought $10,000 his and her Breitling watches for our 25th anniversary. I paid for them with my Bank of America Visa who verifies my identity. After the took payment they ship the his watch and said they would not ship until they got permanent images of my passport and drivers license. When I said I was worried about identity theft they said don't worry we are a German company and data security is better than US... trust us. They said buying 2 watches is fraudulent activity. So now I'm stuck trying to get my money back and scrambling to find a hers watch for my wife. Don't Do Business with Chrono24

The incorrect was sent first. Totally different model than the advertised one.
Had to be sent back for a cost, which, I have not been reimbursed yet.
The second time shipped it was delayed for a week and not as described, couple of strap links missing.
Extra links had to be shipped again.
I have waited for a total 2 months until I have the correct item I originally ordered.
And still not reimbursed for the shipment cost.

Chrono24 has been of no help whatsoever. Every contacts are directly to the seller.
Slower response than the seller.

DO NOT EVER BUY FROM CHRONO24 Terrible customer support and they dont charge the posted price to your credit card.

I was overcharged for the purchase of a watch. The charge did originate from VISA rather than Chrono24 but the Chrono24 staff were quite unhelpful and did not respond appropriately to my queries regarding this matter. I have never ever been charged more than the amount displayed on any website, so I suspect that there is an issue with the way the Chrono24 merchant account is classified. Chrono24 has the WORST customer service and they cheat the buyer since you end up paying more than the listed price on their website. You are buying from a new york customer support and phone number.

Beware of buying from Chrono24 unless you want to pay a quite substantial premium and then have to deal with poor service when you enquire about this.

Despite selling many watches on chrono previously, after the recent changes i was treated terribly* for not having a current passport. Despite offering up countless other forms of id and an expired passport the customer service person told me, in no uncertain terms, that chrono didn't want my future business.

Edit: in response to the comment below. I have no issue with the policy. My issue was with the conduct of your staff, who indicated that they didn't want the business of such an unscrupulous potential rip off artist* as myself... Incidently, I still have several watches listed on the platform that were posted before your sweeping policy changes and fee increases. So not sure how i've been deemed trustworthy enough to be selling those...
I should also note that despite many requests to discuss the issue rationally with a manager, your customer service agent refused to escalate it. Basically telling me to get off* the platform and stop emailing. Great way to treat your customers...

As an aside, perhaps consider that those offering paypal as a payment method are exempt for your new mandatory use of your escrow service. While paypal provide much more protection for the buyer than your 'mandatory' escrow, cynical me thinks it might be now mandatory because you get a fee kickback from that service and not paypal...

Edit 2 - review updated as Chrono reported it and tried to remove it for being negative... great way to deal with issues from Chrono right there. I've had to change various 'negative' words. Would be great if they actually addressed the issue rather than spending their time trying to get negative reviews removed. Edits indicated with an *. Funny how they sent me the link asking me to review my sales experience and then try to get it removed when it is negative saying it is not applicable... you can see from my previous 5 star review of Chrono that i was quite happy with the platform prior to the changes and their stance against me, if i was running a business i would try and take customer feedback onboard post sweeping policy changes (as an aside, perhaps ask sellers before implementing.) Rather than trying to get negative reviews removed.

I have been contacting customer support since Dec for an issue I have with a buyer and the customer support is managing it in the worst way. Guys stay away from Chrono if you dont want to have a headache I have. I sold a watch to an Indian Guy ( DR DUKE JASPAL: he is a scammer avoid him) and he is trying to lower the initial sale price that I refused, I asked the customer support many times to get the buyer to return the watch but the customer support keep sending me another lower price, I am not sure if they dont understand English or not. This is getting frustrating. Guys stay away from this website.

THIS IS A BIG SET UP. MOST OF TGE SELLER'S ARE ACTUALLY THEM, I WAS ABOUT TO SELL NEW WATCH BUT LIKE ALWAYS LOVE READING REVIEW'S AND NO WAY WOULD I PAY FEE BEFORE IT SELLS. RIDICULOUS! PRICE GUARANTEE WHAT A LOAD OF CRAP. THINK IL STICK WITH EBAY. BUT SERIOUSLY THIS SET UP NEEDS TO BE SHUT DOWN REALLY FEEL FOR PEOPLE BEING SCAMMED. BEST TO BUY FROM GENUINE SELLER ALWAYS USE PAYPAL... PAY THREW GOODS MIGHT COST YOU A BIT BUT MUCH SAFER SECURE!

I ordered a watch on the site in July 2018, since the supplier was on holidays I contacted customer support, if the purchases is legit and if they can assure me if the limited edition watch I ordered will be reserved for me. They assured me it did. In August i contaced the supplier, since he was back from holiday and he also assured me they are working on sending the watch out. Now, after 2 months of purchasing (and paying!) for the watch I get an E-mail stating that the watch I ordered wasnt available anymore. Keep in mind that it is a limited edition and I cant get it anywhere else anymore. Back in July when I first ordered there where still a couple of other watches of the same type available for purchase. I am utterly dissappointed and wouldnt recommend anybody to order there.

Bought a Chanel J12 H2428 Which came with a crushed and broken wooden box which was demolished. Watch is scratched so they say since it's used it can come with scratches even though the add says no scratches and in new condition. DO NOT TRUST THESE CLOWNS. Do yourself a favor and try someone with integrity and is honest. These guys will make every excuse in the book for their client. I have screenshot add says comes with original box and papers neither of which I received.

Hi Everyone,

My customer experience with Chrono24.com is a nightmare.

I was looking for a while my dream watch and I felt in love with a Submariner 5513 from the 80's on Chrono24.com. I got only good feedbacks from this marketplace and his good reputation.

So, I made a proposal to the seller which is Collectors Coins & Jewelry of Baldwin in NY State, USA. Their website is Collectors1946.com.

I proposed an amount below the price published on Chrono24 and they explained to me that can provide me a better price/negotiations if I order through their own website. They also told me they have an agreement with Chrono24.com to sell off the website.

I felt confident and in trust and I ordered the watch. It was in March 2018.
Some weeks later, I decided to send it to a watchmaker to clean the case and watch, and perform a very light polishing. When we opened the case, what we saw was a disaster: The caliber was the one of the 5513 (1570 instead of 1520). I felt really abused and ashamed. My trust has been hurted and I paid a watch 2 or 3 times his real value.

The caliber 1520 was clearly mentioned in Chrono24. Com.

Now, I'm discussing with the seller and I have contacted Chrono24.com to find a solution.

So, avoid this marketplace and I advise you to go to brick and mortar shops if you want to buy a Rolex. There are so many cheaters who are profiting from the attraction of this fantastic brand.

I will update my post accordingly to the solution COLLECTORS1946.COM or CHRONO24.com will propose to me.

I recently purchase a Tag heuer formula 1 from a dealer called time merchants on Chrono 24, the watch arrived on time and was packaged well, however the crown of the watch does not work and when you rotate it it makes a squeaky sound, I sent them a message and they said that the crown on that watch is a push down crown not a screw down crown, the Formula 1's are screw down crown. So now i'm off to a watchmaker/repair to spend more money on having the watch fixed. If the seller would have mentioned this problem i would of not purchased the watch.

Bought a Rolex from VIP Watch & Jewellery. Bought as new, didn't come as new. Support replied:
It's "JUST" a small issue, and VIP is one of the biggest seller in our website.
When i buy something new and pay no matter what i pay, i expect it as new.
More over the seller has sent to me a fake invoice. Support: we cannot do anything to do push the seller to send invoice, so it means they are endorsing ILLEGAL practise.
I am reporting them to CONSUMER COUNCIL of Hong Kong. Let's see if law still counts anything.