Overview
Chrono24 has a rating of 4.7 stars from 2,954 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 2nd among Marketplace sites.
This was an excellent purchasing experience. Thank you!
Unable to join chrono 24. From france non phone number, same for e-mail. I'm non happy.
Really great experience with this online shop. Very customer friendly and easy to use.
I bought a pretty expensive watch on Chrono24 and paid for the trusted checkout guarantee on feburary 15th. Few days later I got a tracking of the item from the seller.
The shipping is handled by DHL from germany but the delivery performed by Colissimo, the national carrier in France. Actually, it's just the cheap french post service that we never use to send something expensive. The seller probably didn't pay for any guarantee of the shipment.
Finally, the tracking says that the parcel is delivered but I never received it. I was a big surprise!
I raised a complaint through the Colissimo customer service to get a proof of delivery. I was struggling with them 2 weeks to get from them the confirmation that the parcel is lost.
Even I paid a really high price to Chrono24 for trusted checkout to guarantee my transaction, I have to say that this service is useless.
We are now 2 months after my order, I didn't get my money back because Chrono24 says that the confirmation of lost of the final carrier is not enough, they need that DHL confirms that they will give compensation for the lost to the seller before to refund me!
What the hell?! It's simple, I paid for a trusted transaction. I gave the officiel proof that I didn't receive the item, I should just be reimbursed, that's all... The problem between the seller and his carrier is not my business...
Finally, Trusted checkout is just waste of money for buyer. They protect sellers actually not really the buyer. Even if you receive a stone instead of your watch, if the tracking says it's delivered, there is noway for you to get back your money.
My advice, use paypal! They refound immediately the buyer when there is this kind of issue.
I had a great experience ordering a used watch from japan. I will use them again in the future.
It's a great way to buy a watch.
The only difficulty was getting them to accept my Visa card.
The best seller I've ever had! If I buy a watch again, I will consider buying this seller first!
Very satisfied with watch tools and purchase process on site
My watch came in a timely mannered, and in great condition. Happy with my purchase.
My watch came as advertised and looked exactly like the pictures. The only complaint I have is that my Rolex box smell like a wet basement.
The dealer cared and wanted to make sure I received the correct item.
The dealers are easy to check and verify, the purchase process is secure.
Very happy with second watch purchased using Chrono24. The process is very easy.
Peace of mind of buying authentic products. Help and support to the buyer.
Everything worked out as expected. Purchase was very easy. Follow up as well
Products delivered in time and matched with descriptions. Great sellers to trade with!
I trust the buying process and feel extremely satisfied and guaranteed every time.
Easy to use app and transactions made easy. Feels safer than using eBay.
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- Karlsruhe, CA
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Edouard,
Thank you for your feedback. We regret to hear that you had a poor experience using Chrono24.
Due to the increase of inqueries, response times may be subject to delays. We sent you an email in regard to your transaction and we would like to assist you with any issue that you are having with your order.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team