Overview
Chrono24 has a rating of 4.7 stars from 2,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
My watch arrived a few days ago, and arrived in excellent condition, and it was a few days early I believe. I very satisfactory experience. I also sent the seller a thank you saying the same thing. Very happy with the watch / and servrice.
My second experience with Chrono24... A very smooth transaction with a great seller in Italy. All very swift from my first questions with the seller, negotiating a price, making a card pleaseayment and a fast delivery to the UK.
I bought a Longines. The first seller failed to fulfil the order. Chrono24 made sure my payment is safe with their escrow account. Then I ordered from a second seller. Chrono24 transferred my money to the second seller smoothly and refund the extra money back to my account.
I am a experienced shopper and as such I can tell immediately if my journey is going to be a positive one, I was very comfortable from beginning to end and for that I am eternally grateful, thank you!
This was the 5th timepiece I have purchased through Chrono. Everything has been very smooth and reliable. Always there and accessible to help. Outstanding customer service.
Bought a watch in the US, from a US vendor, paid in US$ but what Chrono doesn't tell you is that they are based in Europe and the money transit view Germany. This resulted in additional international transaction fee. Very misleading from their part.
Everything went very clear and smooth, the interaction with the seller was easy, quick and clear. The transaction was a little complicated due to the present situation and the watch took some time for the delivery due to Covid19, but ended well and all the time was clear where the watch was (customs, courier, final delivery, etc)
I purchased an Omega Constellation from Nanale, LTD in Osaka, Japan to San Antonio, TX. The entire transaction was seemless, great communication throughout the process. The Omega was brand new in a beautiful authentic Omega wooden box with all the certificates and paperwork. This was my first purchase through Chrono24, but it will not be my last. Outstanding experience all around.
The price in Euro displayed on the chrono24 site for the watch was wrong.
After the original price in GBP was converted, the real price for the watch was 150 more than the one displayed on the chrono24 site.
So be carefull.
This was my first purchase through Crono24, i found it very good stress free the escro worked well and removes any worries. My watch was delivered very fast once the funds were released.
Overall I was impressed and happy to use Crono24 next time I tame the plunge.
I purchased a rolex date just watch.the first problem is they assure you that it is authentic, however no certificate of authenticity was given. When i emailed them regarding this matter they basically told me they dont give certificates. Also the picyure on the site totally misrepresented the watch.the crystal on the watch was so scratced in spots you could barely see the time. Again and they offered a partial credit to have the crystal replaced. All things considered i feel chrono 24 is not a reputable dealer. I am not satisfied with the watch they sent me. I spoke to a rolex dealer in my area and they want $850.00 to authenticate the watch. I just want people to be aware and be very careful when dealing with chrono 24.
The many close-up photographs of this item at every angle made inspection effortless - likewise the verbal details of the watch. I was made confident of the product I was about to purchase.
Great experience and communication. Kept me up to speed with everything going on and answered all my questions promptly.
My experience with Chrono24 customer service was excellent. As a first time buyer, they were able explain the buying process step by step along with what I should watch out for..
ABSOLUTELY DISGUSTING I WAS TREATED LIKE A PIECE OF CRAP BY THERE CUSTOMER SERVICE TEAM. I SPENT 10 000 DOLLARS ON A BROKEN WATCH. TO COST ME 1100 TO RETURN IN LOST DUTIES AND TAX.ITS BEEN A NIGHTMARE DO NOT PURCHASE FROM THIS SITE.
Dear Misha,
Thank you for your order and your feedback. We regret to hear that you had issues with your transaction. Looking at the order number you provided for TC-1842027, we see that we canceled the transaction on the 6th of January and gave you return instructions to send the watch back to the seller for a full refund. It is within Chrono24 policy, that if the item is not returned within 14 days of the cancelation, the cancellation is withdrawn and the seller is paid out.
Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Perhaps it was the amazing seller that made the experience, but things went as or more smoothly than I could have anticipated in my first ever experience on chrono24.
I love watches, and I have given my son a beautiful Breitling for a gift after grad school, He wears it everyday. He is always asking what watch I have on, and I hand him whatever I have on. So I know he is interested in watches. So I read two different articles, one about German watch companies and the other was just the excitement of getting a new watch, any watch could be an inexpensive watch.
So I was hoping to give that excitement to my son. My purchase though Chrono24 was easy and fun. My son now has a new time piece all :)
Easy to find the right watch from a large selection with picture so you can pick the best one for you. Easy to communicate with the seller and Thea respons Quick. Finally the trusted checkout gives you peace of mind. So you can see it is a genuine watch and as described then you recieves your purchase.
Chrono24 made the purchasing process extremely easy and convenient for me as a first-time buyer. I can't wait to do more business with them in the future!
Both transactions went as expected. Thank you chrono24!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laurent,
Thank you for your feedback. We regret to hear that you had a poor experience on Chrono24. The exchange rate provided by the payment service is a maximum of 2% above the price set by the European Central Bank (ECB). In addition to the standard exchange fees, this difference also includes the costs of transferring the money, for example from Europe to Asia.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team