ChoiceHomeWarranty

I had issue with my AC. Furnace, they sent a technician to fix it, the technician missed diagnose the repair and said unit had water damage, the Home Choice Warrenty immediately terminated the repair, he changed me $400 but did not fix the problem, I made another claim, new technician said there is no avoidances of water damaged, the technician spend more then 3 hours and changed the thermostat, and changed $65 but was not able to fix the problem, now we are more than 5 days without heat, I had to call someone out of the their network, to fixed the issue, but Home Choice Warrenty don't want to cover those expenses, for that reason I won't recommend this company.

Dear Mr. Mostofi, I hope this email gets to you. On May 16,2023, I filed a claim with your company (*******). The claim was for multiple plumbing leaks. A technician was assigned to the claim. He came to my home on a Thursday. Took photos and made some notes. He said he would return the following Tuesday. He never showed up and never called. I notified the Chouce claims rep. They assigned a new technician who set up a time and day to come out. He never showed up. Your company said I could engage my own plumber and approval of his estimate work could begin. Out of the 6 plumbers I called, only one begrudgingly agreed to come. He does not work with Home Warranty Company because of the paperwork. He agreed to come over because I am an 81-year-old disabled senior, who was just released from the hospital after major heart surgery. He came up with a labor estimate of $930 and perhaps a parts estimate of $500. He submitted photos and a total price. Your company required additional breakdowns which he refused to do because of the time involved.

I phoned a supervisor, calling your stateside number. I requested she elevate my claim to management and send me a check for $1,400. And I would have the repairs done. She refused saying Choice would get another technician to come out, This was one week ago. In the meantime no technician and drip drip drip. Hopefully, you will authorize direct payment to me.

Sincerely,

First you will be spammed by the marketing company they use. None of the unsubscribe links work. The more you unsubscribe, the emails you will receive. If you do contact and eventually get a real person, the terms and conditions are terrible.

Do not recommend them at all. Read the fine print CAREFULLY people. They are NOTHING THEIR SITE SAYS THEY ARE. Save yourself grief and money.

Complain to the BBB in your state. If a company can not be an accredited business with the BBB, that is a red flag. Deal only with companies willing to get accredited. LET'S SHUT THEM DOWN.

I just watched several you tube videos about Choice Home Warrenty on the news. THEY SHOULD HAVE A ZERO RATING. THEY REFUSE TO LET US CANCEL THE POLICY. ONLY USES SEARS THEY EVEN SAID THEY PAID OUT WHEN A LG REP CAME AND FIXED OUR REFRIGERATOR BECAUSE WE WERE UNDER WARRENTY. I HAD A BIG PLUMBING ISSUE THAT THEY WOULD NOT SEND A LEAK DETECTION PROVIDER OUT SO I CALLED MY OWN BECAUSE THIS WAS WATER AND DAMAGE I DID NOT HAVE AND I HAVE CANCER I LET THE PLUMBER FIX THE ISSUE SENT CHOICE THE INVOICE THEY DENIED STATING THIS WAS NOT APPROVED
WE THEN REQUEST THE REMAINDER OF OUR CONTRACT TO BE CANCELED AND THEY TOLD US NO. THIS COMPANY SHOULD BE SHUT DOWN. I will be taking this to a news outlet.

I asked them not to renew and this company still renew and took and unauthorized transaction that's stealing and bullying you by calling 80 times and not listening to what I requested

I requested a repair of my inoperable garage door opener under my warranty coverage. The repair person came out and said the motor had quit working but that it was doubtful the warranty would pay as they almost always decline coverage of anything. Then, I received an email stating the coverage was declined due to a prior repair attempt, which there wasn't one. I have lived in the home since it was built, both garage doors operated normally until 1 quit working. I opened the cover of the unit to look at it just as one would to change a lightbulb. Choice Home Warranty used this to decline my coverage stating that I should not have opened the unit. They are a complete scam and should repair or replace the item as covered by my warranty coverage. Their using the fact that I looked inside the garage unit as rationale to deny the complaint is unethical and poor business practice. If you buy a home warranty with Choice Home Warranty, you have just been scammed. They find any way they can to not complete repairs.

My air conditioner condenser needs repaired so I filed a claim. The repairmen came out and sent them an invoice stating the problem is from normal wear and tear. Choice Home Warranty claims the unit is not old enough for the problem to be from "normal wear and tear" therefore they will not cover the cost of repair which was $1900. So now I paid 475 for a home warranty for the year and have to pay 1900 for repairs. CHOICE HOME WARRANTY IS A RIPOFF. DO NOT USE

I enrolled in Choice in mid 2020 after leaving another company. The pricing was attractive and the promise of better service was there. The day before thanksgiving day my disposal cracked and started leaking. I notified Choice, knowing that it would probably be a few days due to the holidays. There is no argument that this is a covered repair. The first technician came out and took photos (apparently required by Choice) and said he would be back soon with a disposal. He also took the $85 copayment. He was never heard from again. Choice then contacted a second technician who asked me to take pictures for him. Since I already paid the first technician, Choice said they would waive the payment. The second technician went AWOL as well. I have started asking for a full refund and was told by the resolution center that I could get a prorated refund, less a cancellation fee, if I cancelled. I spoke to the resolution center three times. The last time they said that my policy had been cancelled and I wasn't eligible for a full refund or reimbursement for the disposal, which I ended up buying and replacing myself. The resolution center refused to allow the call to go to a supervisor and ended up hanging up on me. Ridiculous they are highly rated.

Choice Home Warranty
A technician never came, after 5 days with no power in half my house I was told to hire an electrician and I would be reimbursed.
After many daily calls and your company not being capable of hiring an electrician (wow) until 5 days after initial cali, I was informed to hire an electrician which I did, later that day I was informed that you scheduled a technician. IFOUND AN ELECTRICIAN that came to my house in 90 minutes from my call, do you see a problem with this?

CHW hired someone to fix our AC and they ended up making it worse. CHW acknowledges that they broke it worse but won't fix it now. Don't use them! We're out $7000 now for something we didn't do!

I was lied to from the start. Then charged 43.75 for 12 months totaling $525! Six months into the policy, I called for service and was told to WAIT SIX MONTHS MORE! Then I was told the equipment needing repair was not covered BUT THE LIAR who signed me up, Adrian Saunders, told me the equipment WAS COVERED! This company is a SH*T TRAP. DO NOT USE THIS LYING AND DECEPTIVE BUNCH OF THIEVES.

CHOICE HOME WARRANTY IS THE WORST! I have had this warranty over a year and had my first claim yesterday at 2pm. It's now 29 hours later and we still don't have a plumber so can't run any water. When we call they say they are working diligently on it but have done nothing. They are rude then hang up on you. I've been paying a year for a service they don't honor. I want this fixed. I have a senior and a child in my home and they have done nothing. DO NOT USE CHOICE WARRENTY THEY ARE SCAMMERS!

We have been with CHW for two months and it took us one month to get someone out to our house to try and fix our water heater. First they deny our claim due to normal wear and tear then they rectify and approve it, they send us a plumber who doesn't show up, after my husband took a day off using his paid time off, they tried to rectify and send us another contractor which never showed up. Another personal day my husband had to take off. So that leaves us with 16 hours of his personal time he had to take off. We called that contractor to ask them why they never showed up, they told us that they don't work with home waranty companies and not sure why CHW would dispatch them. Two weeks later they send another contractor to come out and this time they denied the claim from that contractor! How frustrating! I called CHW and all they tell me is we have to assign you to another case manager to resolve claim, mind you a contractor is at our house waiting on them to approve the claim that they already approved. At this point we have had a leaking water heater that flooded our garage for almost a month with no help but chaos and confusion from CHW. We decided to cancel our plan with them for them to take 250.00 from us which actuality they should pay us for taking time off only to be denied a claim that was already approved. I would not recommend this company if you want a company that requires you to do the work and lose money.

My experience with this company was terrible. They tries as much as possible to avoid costly repairs or paying for the replacement of failed unrepairable devices. They delay the process until you feel upset and despairat, so you decide to replace or repair this piece at your expense. Even if the inspection engineer says in the report that the malfunction part is due to wear and tear which is in accordance with the contract and and should be authorized to repair. They ignore that report and tell you that this failure does not match the terms of the contract without any logical technical justification. There is a lack of respect for the customer and a disregard for the logic in the discussion, and when you want to complain or ask for the help of the quality manager, they ignore you. Because of that. I replaced the air conditioner from my own pocket for thousands of dollars. At the moment, I do not blame anyone but myself, who trusted and contracted with this company. I advise anyone who reads my comment to completely avoid doing business with this company.

I purchased the contract with the purchase of my new home. I later submitted a claim. Four days, no response. I called, waited 35 minutes on hold, and my claim was "expedited." I received an email stating a technician would be at my house two days later between 7am-11am. At 11am on that day I contacted the technician. He told me Choice owed him $12,000 and he no longer did work for them. I called Choice, another 40 minute hold. I was told there was a mistake and they would reset my claim for someone to pick up. Four days later I again contacted them. Another 30 minute hold. I was told I needed to be patient or I could use their reimbursement policy. I looked at it and there were so many hoops it would be near impossible to find a technician to jump through them all. I contacted the previous technician and he confirmed it was primarily through their reimbursement system and denial of claims that led him to cease working for them even though they continued to tell people he would show up (without contacting him and hurting his reputation). I called Choice. Another 40 minute wait. Canceled. I lost $85 with a pro-rated refund and found a technician the next day in my area. This company is a scam.

I am filing this as my only way to express my absolute dissatisfaction with Home Choice Warranty quality of service.
I have opened a case on Sat, Apr 30th for water leaking through my kitchen ceiling.
A plumber was scheduled for Mon, Apr 1st. The response from the plumber after a 15min investigation (no ceiling was cut through, just visually inspecting the area) was that this was an AC drain issue, and asked me to open a second case for an AC technician to come.
I was obliged to open a second case, get billed with a second $75 fee and get an AC tech for Tue, Apr 2nd, while the ceiling continued to drip. The conclusion was that it was not an AC drain line fault, but a plumbing issue.
So, I had to request for the second time to get a plumber for Wed, Apr 3rd. A different plumber was assigned this time, who visited our home, found the issue and filed a report for Choice approval for repair.
Choice came back and rejected the coverage claiming that the issue was caused by poor pipe construction, 20 years ago when my home was built.

I consider such statement completely false and deceiving as how can you call a connection "bad' after 20 years working flawlessly. On the contrary, I would call this a reliable connection as it worked for 20 years and it is clearly a wear and tear situation. I have called on my own expense $500 an independent licensed plumber who confirmed my statement in written which I have formally communicated to Choice Warranty, asking them to cover my legitimate request. Their response was that they can only accept their own assigned plumber assessment and no other plumber.

Following this I decided to cancel my contract as Choice was not ashamed to offer me a free month compensation ($55) for the $500 I had to pay out of pocket to get the pipe fixed.

So, not only I got almost a week lost while my home damage was getting worse day after day, not only I was forced to pay 2 fees because of wrong assessment, but also eventually I got my claim rejected based on a no-justified irrational excuse. My learning is never again Home Choice Warranty as there is no way that you can ever get your claim for house issues as they will always consult their own contractors and conclude poor quality or poor maintenance.

I purchased an annual agreement at the time of buying a new home. I tried putting in 2 claims and both times it took weeks to get an appt scheduled and BOTH times the technician didn't show and I had to work to reschedule. After finally getting someone out, Choice denied both claims (the technicians told me they are the worst warranty company they've seen for covering items).

After having such a terrible experience they have SPAMMED me by emailing, calling, texting multiple times a day for weeks. I asked to get put on the do not call list and continued receiving calls. Then I got AUTOCHARGED to renew my contract monthly. There is a link in the email they sent ONLY DAY BEFORE charging me to change my "monthly subscription" that I didn't agree to but when I try to login it says my annual contract is over and I can't login and that I need to call a number to cancel the subscription I didn't even sign up for.

Absolutely dishonest and slimy.

I had a simple clogged drain in my kitchen - or so I thought. The first "technician" Choice sent out looked at it and declared he wasn't the right person for the job and that he couldn't fix it. Took my $65 deductible and left.

Choice then proceeded to close my claim. I called them and demanded to know why. They said the technician wasn't the right one for the job and I'd have to open a new claim. Another $65 deductible, please.

The moron they sent out arrived with a tiny little "snake" the size of a drill, which is used for minor tub clogs. He asked me for a towel and a bowl to collect the water. In other words he was completely unprepared. Then he told me that he needed a longer snake because the clog in my sink was "too deep" and he would have to get authorization from Choice to use a longer snake.

Choice then denied the claim and told me they don't cover anything over 100 ft (it wasn't) and only covered snaking and cabling, which is exactly what was needed.

At this point, I was not able to use my kitchen for five days, had to eat out every day, which got super expensive, and wasn't about to wait for them to send a THIRD idiot out who couldn't fix a clog.

I told them to pound sand, called a REAL plumber, and got it fixed. Then I canceled my policy and demanded my money back.

They're terrible! They find the cheapest workmen possible to do the job and deny the claim if actual expertise is needed.