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Donna G.

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Experience: Finance

Member since April 2021

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1 Review by Donna


We have been with CHW for two months and it took us one month to get someone out to our house to try and fix our water heater. First they deny our claim due to normal wear and tear then they rectify and approve it, they send us a plumber who doesn't show up, after my husband took a day off using his paid time off, they tried to rectify and send us another contractor which never showed up. Another personal day my husband had to take off. So that leaves us with 16 hours of his personal time he had to take off. We called that contractor to ask them why they never showed up, they told us that they don't work with home waranty companies and not sure why CHW would dispatch them. Two weeks later they send another contractor to come out and this time they denied the claim from that contractor! How frustrating! I called CHW and all they tell me is we have to assign you to another case manager to resolve claim, mind you a contractor is at our house waiting on them to approve the claim that they already approved. At this point we have had a leaking water heater that flooded our garage for almost a month with no help but chaos and confusion from CHW. We decided to cancel our plan with them for them to take 250.00 from us which actuality they should pay us for taking time off only to be denied a claim that was already approved. I would not recommend this company if you want a company that requires you to do the work and lose money.

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