Alvin B.

I enrolled in Choice in mid 2020 after leaving another company. The pricing was attractive and the promise of better service was there. The day before thanksgiving day my disposal cracked and started leaking. I notified Choice, knowing that it would probably be a few days due to the holidays. There is no argument that this is a covered repair. The first technician came out and took photos (apparently required by Choice) and said he would be back soon with a disposal. He also took the $85 copayment. He was never heard from again. Choice then contacted a second technician who asked me to take pictures for him. Since I already paid the first technician, Choice said they would waive the payment. The second technician went AWOL as well. I have started asking for a full refund and was told by the resolution center that I could get a prorated refund, less a cancellation fee, if I cancelled. I spoke to the resolution center three times. The last time they said that my policy had been cancelled and I wasn't eligible for a full refund or reimbursement for the disposal, which I ended up buying and replacing myself. The resolution center refused to allow the call to go to a supervisor and ended up hanging up on me. Ridiculous they are highly rated.