ChoiceHomeWarranty

After Choice Home Warranty coordinated the replacement of a residential furnace (policy paid 50% or $6000), I expected them to easily handle a malfunctioning furnace 12 months later. Instead, after 3 attempts by the local 3rd party to find the problem (faulty circuit board), Choice claim reps advised 3rd party to replace the circuit board BUT expect me to pay $200! When I filed a complaint, the case manager explained the circuit board was "under warranty" so I should have went back to the furnace manufacturer! What? Of course any customer would have expected the home warranty company to handle that exchange with the furnace manufacturer but not Choice Home Warranty. BEWARE!

The worst company I ever had, never trust this company or give them any money, legit scam never pay claims

They prey on the elderly. I DO NOT RECOMMEND THEM TO ANYONE, EVER! I bought a 3 year policy from my 81 year old mom. We cancelled the policy and got a refund check. 3 years later, I noticed the charges to my mom's auto draft and called to see what was up. They said sorry, we'll give you back the last 2 months and we're keeping the rest. The account was thought to be cancelled, but instead went to a monthly that was never agreed to and they billed monthly until I caught the problem. 36 months later. There was never a call for services ever since was thought to have cancelled.

Choice Home Warranty uses deceptive tactics.

I have been paying $55 a month to Choice Home Warranty since 2023. In February 2025, I made a claim for my leaking water heater. A plumber came, inspected the issue, and collected an $85 deductible, stating they would order some parts and return within 24 hours. I thought the deductible was standard, as I had paid similar fees with American Home Shield.

However, I later received an email stating that I would have to pay $953 for "modifications" if I wanted to replace my water heater. I called customer service, and they assigned me a case manager, but I didn't receive any help. I was informed that the only way to replace my water heater was to pay the $953.

When I called back today to discuss the situation further, I was told my account has been canceled, and there is nothing they can do for me. Choice Home Warranty employs deceptive tactics to lure customers in and offers no support when claims are made. I am going back to American Home Shield and will be sure to warn everyone I know about how shady Choice Home Warranty is.

So I just made the mistake of getting a policy today. I should have read reviews first but the sales guy was so high pressure that I caved. Then I went and read the reviews and saw that they are NOT accredited by BBB and has thousands of complaints with them as well as so many other review sites. So I just called to cancel the policy and the "resolution" dept would not even cancel without a fight! She argued with me that all companies have bad reviews and that theirs was about the same as all the other home warranty companies. I tried to tell her I was not interested in her arguments and to just cancel, but she would not even let me get a word in and talked over me! I had to yell to get her to shut up! That made me furious!
I could not find any good reviews for them on the BBB site. I'll be looking for a warranty company that has better reviews if there is one out there that I can afford. Beware of this one!

"Choice Home Warranty denied my furnace repair during Christmas holidays when temperatures were below freezing. My blower motor failed - a common wear and tear issue. Despite having a licensed HVAC technician provide written documentation that this was normal wear and tear (covered under warranty), they denied coverage claiming unproven "pre-existing damage."
The company admitted having no technical expertise on staff, yet dismissed a professional technician's assessment. I was forced to buy space heaters and eventually replace my entire furnace to protect my home from freezing pipes, all out-of-pocket.
Key warning signs from my experience:
They denied coverage without proper technical evaluation
Refused to provide evidence supporting their denial
Dismissed licensed professional's assessment
Made technical decisions without qualified personnel
Left us without heat during freezing weather
Currently pursuing complaints with PA Attorney General and BBB. Consider carefully before purchasing their warranty - in my experience, they look for reasons to deny rather than cover legitimate claims."

I filed a claim for plumbing and paid the service call fee. Which Choice stated that claim was approved. Choice then told me that i would have to pay an additional $250. Which they said for uncovered parts. I'm still trying to figure out what were the uncovered parts, because the cabinets and sink were removed so the plumber walked in & cut about 3" of a small pipe(not PVC) a very small pipe then added a new small section the same size he cut out. Took maybe 20 minutes. If i had known they were gonna rip me off i could've hired my own plumber for about half the price of what Choice charged.Or i could've done it myself after knowing what i know now. I want at least have of the total refunded to me. Word of caution is this company are not truthful and loves to take their customers money. I've had this company for many years and if they refuse to right their wrong i will be canceling immediately!

This home warranty is completely highway robbery, they make pay deductible for declined services. They say because the technician from Moonstar Appliance lied to them, they just still your money and won't repair anything. First customer service is rude talking to you like you are trash where supervisors are asked to speak to them always say to tell them no supervisor is available but will call them back. Where weeks go by and no call at all. Moonstar Appliance works hand in hand this way all their claim are declined. I believe they know I'm Latino and treat me worse recommend being careful or staying away from these highway robbery companies.

They suck the big one! Liars cheats a bunch of fringing a holes. Find the smallest thing to deny claim! I hate this company. This is why they are not licensed in California! Screw these son of $#*!es!

Absolutely horrible! Five weeks after moving into our house, the A/C did not work. We filed a claim with Choice - which was denied in less than 24 hours. They stated,"This unit has not entered the policy in proper working order." Given we used the A/C for the 5 weeks, I am not sure how this is even possible. They make their own decisions and you have ZERO say in the matter. They made a determination that there must have been a "slow leak" that was already in place before we moved in. However, the HVAC people stated the issue can happen overnight. In short - Choice Home Warranty will take your money, deny your claim and you have NO recourse. DO NOT spend your money on Choice Home Warranty!

Choice Home Warranty is a scam! My water heater went out and they sent a tech out to look at it. I needed a new water heater and I live in a mobile home. I didn't realize that there's a difference in water heaters for regular homes versus mobile homes. The previous owner has installed a water heater that goes into a regular home instead of one that goes into a mobile home. Since the previous owner, NOT me, installed the wrong one, Choice Home Warranty said that they would replace my water heater with what was currently in here. WTF? Yeah, that would void out my insurance if a flood or fire happened from it. So my question is, why won't Choice Home Warranty do the right thing and replace it with the correct one? I ended up paying out of my pocket for a new water heater and Choice Home Warranty can suck it! This is a horrible company with no morals or values. Run far far away from them and don't ever buy into their lies or over priced plans!

Do not buy a home warranty from Choice Home Warranty (CHW) for any reason. Our experience with CHW is terrible. Not only have they failed to repair anything, their technician caused damage to our home and left a huge mess of raw sewage. He was trying to clear a clog and made no effort to avoid spreading sewage around the bathroom, hallway, entry, etc. He did not know how to use his tools, scratched the floor in the bathroom with his tools, and damaged the wall. The technician was grossly incompetent. More importantly, CHW claims no responsibility for the technicians they send out. Rather do anything to remedy the situation, the representative of CHW kept telling me that I would understand if I had read their contract. In other words, they use their contract as an excuse to avoid making repairs or taking any responsibility. I have been very patient with CHW up until now, but it it painfully clear that we would be better off if we had never dealt with CHW.

Don't waste your money, or more importantly your time with Choice Home Warranty. They send incompetent contractors, then they deny the claim after saying that there will be no charge for the multiple times the contractor comes to repair the original problem. Very unprofessional Customer Service Reps.

An inspection of my A/C revealed a cracked heat exchanger. I confirmed it with another A/C technician of my choosing, and again with one of theirs. None saw any evidence of anything other than normal wear and tear. Choice home warranty rejected it because they concluded the crack was caused by "a corrosive build up on the outer shell and rust which causes premature cracking". By the way, the A/C is six years old.
Attached are pictures of the heat exchanger; draw your own conclusions as to the "corrosive build up".

I was quoted a specific price and the salesman did not give it to.me in writing which I requested. My service call fee is 20 dollars higher than quoted and I've only gotten the runaround trying to find out why. I put in a claim for AC not working 36 hours ago and nothing has been done despite 3 calls and an online claim. My house is now 89 degrees inside and I am out the money for the contract. All you get from customer service is form responses and canned apologies. Don't waste your money.

This company give you the run around. And they are liars. Unethical. I paid upfront for 3.5 years $1,200. When I didn't get anywhere with any of my claims a year after signing up, I had to call like 100 times just to cancel. And when I was finally cancelled my refund to be will be $500 out of the $1200 which means they took from me $700 for one year and just gave me the run around and wasted $65 each visit without getting any claims approved. For the refrigerator claim, one month later and they could not assign a technician. They claimed sears was assigned when no one showed up. I had to replace AC unit and now I have to replace refrigerator because I trusted in a home warranty company that are nothing but scammers. Dont waste your money with them. Horrible. Worse than horrible.

Terrible company. Filed one claim and they denied me, but they have no problem taking my money. They are relentless with renewals. I have had over 10 phone calls and countless emails. They do not understand that 1) they screwed me on a basic broken dishwasher claim 2) I have asked them to stop calling & selling me to renew.

I suggest another home warranty company in the name of First American.

After seeing these reviews its easy to see this company is a 100% scam. They keep giving me lip service claiming their trying to find a tech after I made a service call for my furnace nearly a week ago. I don't believe they even have local tech's. Now their trying to con me on an out of network service rep they claim I'll be reimbursed on. I don't trust them. There is truly a special place in Hell waiting for Choice Warranty and the people who work for them.

Technicians/plumbers, etc refuse to work with Choice due to non payment of work done. As a result they have little local resources to call on for customer service. Two selections for work on our home were for more than three hours from our home and refused to service us. One selection after we were advised they would be coming told us they fired Choice two years previous due to non payment. Two claims which would require a technician about 15 minutes each to repair were denied. No solid reason why. Another time they simply refused to pay. Absolutely the worst home service company out there.

Beware of this garbage company. Do not buy any of their garbage aftermarket warranty products. You are better off just putting your money in a pile and setting it on fire. For over one month now we have been waiting for them to send someone out to fix what they are contractually obligated to fix. Our garage door. Claim was never denied. They agreed to send someone out. They give you a four hour window when someone will come out. When you call out of work and move your day around to accommodate that nobody shows up. For over thirty days we have dealt with this. When you call customer service they just spew out nothing but lies. They will not keep their word. They will just lie to you and keep kicking your issue down the road. Don't spend a dime with these con artists