ChoiceHomeWarranty

I paid in $50 per month for years. When things went wrong they often were "not covered" - like my fridge WAS covered but my ice maker in the fridge was NOT covered? They made me pay extra each month to cover that. Then when my HVAC all broke they only covered part of it and didn't replace it with a similar replacement. I got a much inferior unit and - get this - I had to pay $1000! Don't use them

They don't know what they are doing. My shower has been not working because of a leak, for over 3 months now and till this moment it's still not fixed. First they didn't have a technician to send then asked me to find a plumber to fix it. I got an estimate from a plumber and they didn't accept his estimate. Then sent a plumber who doesn't do this kind of work. They require you to pay $65 every time a technician shows up wether they fix the issue or not! Total scam!

Never ever make the mistake of signing up. It is not worth even $1. A terrible company to deal with as they will figure out 100 ways to blame you for the failure of the product and why they should not pay you. You cannot convince as they will simply hang up the phone and you will not go any further. I wish everyone will read this and avoid a nasty experience. Bottom line - if your appliances don't break, you are giving them free money, if they did, you will get reasons, still you pay them and don't get anything in return. I want to give 1 star, but this site does not allow.

I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13,2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn't covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13,2023, so I was perplexed with what they told me regarding my claim. I would strongly urge anyone reading this review to not do business with Choice Home Warranty, as they have no intention of paying for appliance failure. They're a scam and shady company. If you enter into a contract with them, rest assured you WILL NOT have coverage on a claim. I give them ZERO stars! DON'T DO BUSINESS WITH CHOICE HOME WARRANTY!

Garage door opener malfunction. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

They keep changing the contractor even when the contractor is telling us they can get the parts then they want us to pay a separate fee for getting new contractors and they won't approve the contractor to fix issues it's been going on for over a month and now we have to leave town for cancer treatment and they want us to re-open a claim when we get back and pay again for them dropping the ball not us and when we reached out to customer service they were extremely rude and keep telling us that's just how it is, this has been a extremely bad experience and do not recommend to anyone else.

Choice Home Warranty promises protection in the event of home emergencies. They fixed my washer early on into the term of my contract, though slower than I'd have liked. I then contacted them this January after my furnace went out on a Friday, and temperatures fell below zero. It took them over 48 hours to assign a furnace technician to me, while my home fell below 45 degrees inside. The appointment was scheduled Tuesday the following week, and upon review, the technician said the earliest available date they could get my furnace equipment in was February 13th, nearly a month after my initial claim. To date, CHW has yet to resolve my problem and customer service continues to evade my attempts for restitution. This is unacceptable and not worth the value put in whatsoever.

This is twice already they send someone out who doesn't know what they are doing. My dryer isn't working instead of just writing proposal for why it's not working the tech takes the dryer apart and leaves. Never to be heard from again. Choice refused to pay for it to be repaired and didn't inform me in a timely matter. No phone call. I had to go online to look up claim. So the dryer is in pieces the tech didn't even have the decency to put the drum back in dryer. This company is awful. You pay all year long and when you finally have a claim they won't take care of you. Stay clear of them. Unsatisfied customer

Put in repair order for my garbage disposal. The "repair" man showed up with a pencil and 2 small cheap screwdrivers. The noise alone coming from the disposal was like I had a whole drawer full of silverware stuck in there. He turned it on once and said it was fine. Nothing was wrong with it. Also had a leak under the sink kept asking me for tools that I did not have wondering why he didn't bring up any knowing that he had a job to do, he finally asked me for some cardboard and a can of vegetables put it underneath the pipe and told me never to move it. Was there less than 15 minutes and charged me $75. Did absolutely nothing did not repair a thing! When talking to choice # Warranty after the fact they did not care one bit never offered to have somebody else come back to fix it properly or refund the $75. Do not waste your money biggest scam I have ever come across!

I bought this home warrant in advance for $2100 over a year ago and never used it. My Water Heater rusted out on Dec 3. It was 17 years old and needed replacement. I submitted a claim and was told it would that a month to fix. After a week with no hot water I called and they told me I could replace it myself and they would reimburse me. I bought the Water Heater at Home Depot, the same make as my old one but cheaper because it was a 40 gallon instead of 50. I didn't ask for labor or hoses or a pan, just the water heater that was around $500. I submitted there paper work with pictures. My claim was denied within 5 minutes. These guys DON'T PAY! It's a scam! Don't buy in.

At my age I have learned my lesson with companies and what questions I need answered. I asked the sales represented over and over again about the option to use my own person should it come down to it. What I was told has changed so many times I cannot keep track of it.

My favorite is when you call in you can almost tell they are reading from a piece of paper. On one call the person must have been in training as I could hear the other person telling them what to say.

Out of this deal I have had one contractor come out that was good; the rest have been questionable to say the least and some companies I would never allow back into my home. I had to go rounds with them about not sending out that company and it took forever to get my dryer repaired.

Choice Home Warranty contacted us to service their customers. They almost always denied the claim. They also have had a hard time paying. They are no good at all. They make their own rates and try to force you to abide by them. We submitted our price guide and they changed it without our knowledge and then refused to pay us anything different than the price guide they created for us. We dropped doing service for them within 5 days.

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Andrew Pierre, special case manager, killed my belief that Choice is good company. He doesn't respond to my emails. I wrote him that it was too much to pay $310 to replace a faucet. I offered to pay only the visit fee. Andrew Pierre didn't answer me. I sent him 4 emails in a week. Silence. However, the plumber from the neighborhood asked for only $ 80.

After having many technicians come out to "fix" the AC problem over the course of a year (although somehow the upstairs never would fully cool after the "fix), I finally gave up and spent $7000 to buy my own unit. (Now the upstairs cools perfectly). And watch for the automatic renewals! Not sure why they call/email DAILY regarding renewing your policy - when it renews automatically! (Wish I had read that fine print). I will NEVER pay for home warranty again! Waste of money!

It is very frustrating whenever you have big ticket items needs repairs like A/c they assign to their claim specialist who will never respond to any of your questions and you left alone no one will talk. Finally you will have no choice than to get your items repaired or replaced with your money. They just collect your premiums for mainly 6 years and don't spent any thing on your repairs.
So far I haven't found which Govt. Agency controls Home Warranty companies. I have kept all invoices paid by me for my A/C, as one can't live without A/c in Texas.

Choice home warranty charged me $1400 + for a 2 year plan in 2021.in August '22 I sell my house and the only want to refund $157 citing that there is proration and I used over $600 on claims. By the way every claim I made I had to fight with the claims person for them to cover. Not worth time or money. Use reputable service technicians. Some of their service technicians for air conditioning were horrendous. I wound up calling my own to get a problem fixed.

90 + days after first job and still no payments. You are not allowed to speak with anyone in A.P. They just give you a customer service person who can only say what they have been told, and it is a different story every time.
They are now claiming that they have redone the pricing schedule and all pricing has been cut by 60% and will apply to any open invoices.
Feel bad for their customers.

Avoid this company at all costs. They will deny every legitimate, covered claim. Then they will call you multiple times per week for months trying to get you to renew your policy.

I aske them a dozen times to stop calling and put me on their do not call list yet the calls kept coming for months. Clearly violating TCPA laws.

This company is also under investigation by a state Attorney General for consumer fraud.