ATTN: ALL CONSUMERS:

I am writing this review to warn others so they can stop pouring their money into NOTHING (can skip to@@@ if you don't want the backstory):

We've had Choice for several years because our AC goes out yearly. The house we live in is 60+ years old with original appliances (enough said).

Since having Choice, we've filed MANY claims, but only had 1 appliance replaced (dishwasher). Even with that replacement, we had to fight with Choice because they wanted to give less than $300 for a new dishwasher (installation alone averages $130).

Back in January, we started to have issues with our fridge leaking LOTs of puddles (I'm talking mop and bucket every hour or so). We also noticed ice had began forming in the corners (near edges) and around the crisper drawers. We filed a claim (area of focus - puddles)…tech comes out and melts the ice…telling us to keep the vents clear. 2 weeks later, he had to return for the same issue where he repeated the same process. He then tells us he notices the seals may need to be replaced, but after checking for parts, noticed our fridge was LITERALLY obsolete. He agreed to try to send in a part, but by his verbiage, I KNEW he was hinting Choice would give us issues, so we declined the offer.

Late May, the ice has continued to form to a point where the lower half of the door wasn't sealing (allowing cool air to escape). Puddles still formed, but not as frequent. We file another claim with the "door" as the topic. With this tech, we explained the history, pointed out the ice, and the puddles. He verified the 2 may be related, but (once again) used terminology that hinted Choice was going to want to fight it (even if he doesn't agree with them). He agreed to send in a part that helps to close the door, and low and behold….a day or so later? DENIED…due to "rips in the gasket."

I file an appeal and request documentation from both claims related to this. Not only to compare photos collected (because I too have been gathering MONTHS of proof), but also to see what was documented in theses reports (since we NEVER get any of these from Choice nor the tech). The appeals manager denied it….saying it wouldn't make a difference because they reviewed the photos and are standing firm. I explain to her this is ongoing and I've collected my own evidence, so at this point, I'd like a 2nd opinion. She then tells me we can pay for that on our own, and if it's related, we'll get a service fee credited to the account -_- How is that a good solution if we have had 3 visits for the same root cause that may be related? That means paying 3 SERVICE FEES AND money loss (including hiring our own tech)! We have filed an appeal before and was NEVER told this in the past, so once again (as always)….we're getting new info.

I reached out to a trusted source within Choice (there are only 2 internal reps I TRUST) requesting more info. She responds and confirm the 2 are related and explains the issue noted are the "door gaskets and pins," so it would have been denied back in January as well. Although it still doesn't justify the denial, I was appreciative that she was at least more honest and insightful than our appeals case manager.@@@ The reason why I am explaining this is because I finally get the premise behind Choice Warranty. Contrary to their fine print, I KNOW this because with my line of work, I also deal with claims, warranty coverage, and elaborating when they don't qualify for in-warranty repairs:

A WARRANTY is essentially protection if the product fails due to natural causes (manufacturer fault). INSURANCE is protection if there are unanticipated accidents (consumer fault). Warranties usually last a few years, so insurance maintains the coverage when the warranty expires.

They advertise coverage like an INSURANCE, but treat it like a WARRANTY. This is why majority of our claims are being denied; because they use justifications like a WARRANTY...citing things like accidental damage while simultaneously ignoring product AGE. To advertise that you can cover 10, 20, 30 + year old appliances with a WARRANTY is deceptive when they KNOW these are viewed / treated much differently.

So in short? We are all wasting our money because they're designed to payout as less as possible. My fridge is 20 + years old (literally obsolete), and from the photos, you can see for yourself what's happening + the age of our system (hence how much evidence I collect to still have the original paperwork for our fridge). To accuse me of damaging an appliance already too old to even order replacement parts is INSULTING! And to deny the consumer right to see supportive evidence is borderline ILLEGAL! These practices are misleading, unethical, and designed to pocket as much profit from the consumer. I will be filing a complaint with my AG, the FTC, BBB, and a few other sources so this business can be SHUT DOWN! PERIOD! Please consider doing the same! CONSUMERS FIGHT BACK!

I placed a service request through the portal on Wednesday (March 14) last week. The ticket was assigned to a random repair company who stated they couldn't come out till this week (Wednesday the 21st). Mind you that I have an active water heater leak that was causing damage to my home and waiting a week was NOT an option. Secondly, why wasn't this repair assigned to a plumbing company who is able to assist quickly?

When the technician sent over the photos to Choice, they said they could not see a leak. There was extensive pooling water, soaked wood framing along the floor in the utility room and over 100 feet of flooring ripped up. What other sort of proof or documentation is needed to prove the issue? When I called back customer service, they then said to the Tech they would need more photos. Mind you the tech was not in a rush to take care of the repair and water was still flooding into my home. His phone's voicemail was constantly full and I had to call back several times to get someone to answer.

The lack of the sense of urgency from their team caused me to reach out to a plumber and to pay for the repair out of my pocket, which is NOT acceptable. I put my trust and money into Choice to take care of my home in times of need and urgency. I could not continue to wait on their team's inability to do their job, assign the repair to the appropriate parties and to ensure that my home didn't get flooded due to the lack of urgency in this matter. I paid and had a new water heater installed on Friday of last week. The next morning (Saturday) I received a miraculous email from Choice that the repair was approved. This was after I was told that it wasn't going to be processed until they received more information and all of a sudden it was approved (24 more hours later) and that IT WAS GOING TO BE TUESDAY before it could be repaired due to the Holiday weekend.

I have asked for Choice to reach out to me to no avail. The fact more of my flooring was getting damaged due to the lackadaisicalness of the customer service team is appalling. I have reached out to the BBB and will continue to exploit the HORRIBLE service I have received from Choice if we cannot come to an amicable resolution. This has put a very sour taste in my mouth and shed light on the lack of customer service.

I have been dealing with a faulty refrigerator since June 26th, with no resolution from Choice Home warranty or their service provider Sears Home Repairs. I filed a claim because my refrigerator was not getting cold enough on the top shelves and icing on the bottom shelves. I had to wait till July 10th for a technician to be available to repair the fridge. I asked if I could use a local handyman and be compensated for the repairs, but I was advised that that is not Choice's policy. The technician came in and supposedly repaired the fridge, but the problem resurfaced two weeks later. A follow up claim was filed, and it took days with no response. After making a call to Choice Home Warranty, a request was finally sent to Sears for another appointment.
The technician came about 10 days later on 8/9 and concluded that 3 parts need to be replaced for the fridge to run. The parts were ordered with a delivery date of about 4 weeks. 2 of the parts arrived within a week, however, the last part was on back order with no expected date. I kept track of the part and after no update in the 4th week, I called Sears for more information. Sears could not give me any estimate of delivery and when I called Choice, they stated that they were unaware of the delay but there is nothing they can do. They promised to follow up with Sears and give me an update, but that never happened. Once the parts finally arrived, Sears called me a day before the appointment to reschedule the appointment that I had wanted almost 4 weeks for. I told them that that was unacceptable, and I need to be back on that schedule or talk to a manager. The appointment was honored, and the parts were installed on 9/1, but the fridge went out again in less than couple of weeks.
I again called to re-open the closed ticket and I was rescheduled another appointment for 9/12 which was rescheduled to the week of 9/20. I opted for 9/21 to have someone available, however, the appointment was canceled around 6am that morning with no explanation and rescheduled to 9/30. I again went online to look at other options and found 9/28 available, so I switched my appointment to that date just to have Sears cancel it yet again that same day with no explanation and pushed it back to 11/2. I have tried calling Sears numerous times but cannot get a hold of anyone on the phone. Everything is automated and I can't speak to a live agent. This is beyond frustrating. No one ever bothered to give me a courtesy call to explain what's going on or why they fail to show up for the scheduled appointments.
After every one of these incidents, I would call Choice and speak to someone about the situation, including Supervisors, but I get is the same "I understand your frustration", and a repeat of the same script, with the promise to follow up with Sears and give me an update, however, no one has followed up or offered any solution. I asked to have my fridge replaced, but I was told that they cannot do that unless Sears deemed the fridge unrepairable, but I can't get Sears to honor their schedule and diagnose the appliance correctly.
As someone who does catering at weekends, this has been unacceptable and costly. I have lost hundreds of dollars in spoiled food that had to be disposed of and eating out more frequently. It has been 3 months going through this ordeal and it has taken a mental toll on me and my family. I had to buy a secondhand fridge to use as a backup to sustain my small business and keep my family's meals safe.
I am so disappointed with both Choice and Sears' unprofessional treatment and lack of care and urgency. I make my monthly payments and I should not be put in this uncomfortable situation when I need the service that I pay for. I have exhausted all options and just want the issue resolved as soon as possible.

August 7,2023
This is a HORRIBLE COMPANY you should avoid at all costs!
They are master marketers with a glib, slick sales team and a glitzy, seductive national advertising campaign. Everything works seamlessly and you can rest assured all your appliances are covered... until you make a claim. Then it is an utter nightmare. They send unqualified techs, deny responsibility to pay most claims despite the clear language of the contract, and finally, if all else fails, relentlessly stall paying your claim.
Let me illustrate:
They agreed to pay $300 to settle a claim in early April 2023. At that time Choice Warranty assured me that the claim had been "paid" and that I should expect to receive payment in 30 days. 45 days later when I had not received payment, I called (and trust me, you can count on protracted delays on hold with every call, and several transfers to another department when they finally answer) and I was informed that the $300 had been "processed." I asked if that meant "paid" as they had told me 45+ days earlier. They would not answer but again assured me the check would be mailed in... surprise... another 30 days. 70 days from the date the check had been, according to them "paid" I still had not received payment. I called (wait...hold...transfer) and they said the check had been "authorized". What? First it was "paid", then "processed" then "authorized." Here is the kicker: It was never paid! And can you escalate your claim to someone in management who hopefully can resolve your issue? It would be easier to make a call to speak to the Pope or the President of the United States than speak to a CW manager. You can NEVER speak to a manager... ever!
In sheer frustration, I cancelled the plan. That activates their next strategy: STALL! They will do everything in their power to dissuade you from doing this, promising to extend your policy multiple months at no charge or tossing in free roof repairs. I refused--I could not wait to be rid of this company.
When we finally agreed on the exact prorated amount, they would reimburse me for cancelling my contract under the terms of the contract ($792), they did make send a partial payment in 45 days. But they only paid $492 ($300 dollars less than the agreed upon amount). They provided no justification for the reduced payment... just another strategy to wear you down. I called 4 times (wait... hold. Transfer) attempting to get them to honor the agreed upon payment. Finally, 63 days after cancellation, they paid the remaining $300.
All told, I called Choice Warranty over 15 times over a 4-month period and spent hours and hours attempting to persuade them to do what they agreed to do and more importantly, what the contract required them to do.
Bottom Line: You have two options in dealing Choice Warranty:
Option 1: Believe all their grandiose promises which truly are amazingly reassuring, pay your premium and hope fervently that you never have to make a claim...
OR
Option 2: Take the premium you would pay Choice Warranty and flush it down the toilet. Trust me: The second option will be far less stressful and just as valuable!

I currently am a CHW customer. I've had several issues with from their customer service and how the coverage works. I set up a claim to have my A/C looked at, since it wasn't working at all as of 07/*******. I did note at their site that the system stated it was a communication issue with the outside unit. The A/C company came out on 07/18/2023 and I told them Its most likely the wire that connects the outside A/C to the house, since that has been a issue twice before. They checked the outside unit and saw it wasn't receiving enough power to run. Then checked the breaker box and it was sending the correct power, so that meant it was the wire I mentioned, but their company does do that part of an A/C system. So they said I need an electrician to fix that wire and then they can come back and do what ever needs fixing on the outside unit. I have had two other warranties from two different companies and both of them had the same crew fix both parts of the same issue, not separate companies have to come out. So, I contacted CHW to have an electrician come out and they said they had to start another claim for the same issue and that second claim made have to pay a second deductible for the same issue. The electrician was scheduled for 07/24/2023 and called CHW to see if they could get an earlier appointment, since it will be at 11 days in the heart of summer without A/C. They said, they contacted (self employed contractor) and there was nothing they could do. I thought the second deductible and waiting that long was ridiculous. Customer service and there supervisors did nothing at all. I received an email with the electricians phone number and called him to ask if there was a waiting list or any way to come earlier since I've been without A/C so long and the first A/C company still has to come out after him. He was great, unlike the CHW and first company that did nothing. He came out on 07/22/2023 and verified it was the connecting wire of 5 or 6 feet long. He sent the claim in for approval that he said only takes about 15 minutes. CHW didn't approve it until 3 hours later, so he did wait about a half hour, but had to leave naturally. I received an email telling me my next appointment with the electrician isn't until 08/07/2023. I had to push back the first A/C company back once to come out on 07/26/2023, but they won't touch anything until the electrician replaces the A/C connecting wire (that came with the original A/C install, not part of the house). I called the electrician to see if that was an error for that appointment date but, he never called me back. So, I called CHW on 07/24/2023 when I received the new appointment for the electrician to try and get it move up or get another contractor out to do the job, since it would be a month before the A/C company would do their part after the 08/07/2023 electrician appointment and that is ridiculous and absurd to go that long without A/C in the heart of summer and we are getting into the 95 to 100 degrees this weekend. When I called they said they talked to the electrician and he would call me by the end of the day of 07/24/2023, he did not. I called CHW again on 07/25/2023 explain that and they put me on hold again to contact the electrician. Then told me he would call me with in the next 15 minutes to get me off the phone. After an hour and half I called CHW back again and explained to another person what has been going on and to get a supervisor on the line. They had me wait on hold while they trying to get a supervisor for a few minutes and the disconnected me while trying to transfer me. So I called again and repeated everything again and got disconnected for a second time while waiting to be transferred. I called the electrician again on 07/25/2023 and he answered. He said CHW never contacted him about getting the appointment moved up two weeks early at all. That means CHW has been lying about communications with contractors and scamming two deductibles from me for the same issue. Their customer service is a joke, there appointments take to long to get and they like to scam extra fees out of you. Stay away from this company.

I am writing out of pure disbelief at how they treat customers.

Here is my story/complaint. I purchased a home warranty in July of 2022. On July 5th, 2023 I made our first claim with our AC unit not cooling. I get your normal automated emails thanking me for allowing them to help, as well as a request for a review. This is why they get so many good reviews; due to the promptness of the auto email, before they deny the claim. (good marketing on their part).

On Thursday July 6th about midday, I call to see what is happening with the claim. I was informed that they were trying to locate a provider to help me out and to be patient. Around 7 that evening I get an email letting me know that they were not able to get a provider and that they would keep trying or I can hire my own and pay them and CHW would reimburse me after the work is completed.

On Friday July 7th I scrambled because its 100+ outside and really getting hot in my home. I get a company to come out and look at the unit, they let me know the compressor failed. The HVAC tech told me that after 25 years in service they wear out. A google search tells me that the average life span on a compressor is 12 to 15 years, so that made sense, we got 10 years over the average. The HVAC company followed the instructions given by CHW, with pictures, quotes and all the information and it is submitted.

On July 10th I receive an email that the claim has been denied due to the "coils being impacted". I wonder, impacted with what? I was informed in the email that I could appeal this decision and work with a case manager to resolve the issues. I scheduled the earliest call I could on July 12th at 9:45.

The HVAC Company owner and I were waiting for the call that morning. When CHW called she informed us that the decision was going to stand as a denial. The HVAC owner explained to her that there is no "impaction" rather that some fins around the coil were bent; as he was explaining things, she cuts him off and informs us the call is with me as the homeowner and her and not the HVAC company. She then put us on hold for a while to get someone to coach her through the call (I am assuming that). She then restated the denial due to impaction which caused the unit to overheat and fail.

I explained to her that the AC unit is protected on 2 sides with the house and a block wall and there are 3 other sides to the unit could we take more pictures? (I do not deny that there are bent fins, what AC unit doesn't have bent fins? 25 years of tech working on the unit and you will get bent fins.) She was also told that even if a few fins are bent that air and water are able to get through to help cool the coils, and nothing is impacted. I asked if we could take a video at night with a light inside the unit to show how much light gets through, helping her to see how much air would get through as well. I also asked that if the impaction was such a big deal in causing the failure, how come the compressor lasted 10 year beyond the average. She let us know that age does not make a compressor fail and that the issue, again was due to the impaction causing the compressor to overheat and fail and not the age of the unit; that age does not make a compressor fail. I don't know how she deduced the compressor overheated, her assumption?

She was holding the company line with the denial. I told her of my frustration and how this whole issue was unacceptable. She didn't care and offered me $200 to compensate me. I kept pleading my case; it went on deaf ears and at the end of the 15 min call we were informed the call was done, did I want the $200? I again told her no, and kept pleading, my home hits 99 degrees. I told her she would have to hang up on me because I was not letting go of this. She then hung up.

About an hour later I get a call from another case manager letting me know that he heard about the call. I asked him if he was able to help out and do the right thing and follow through with what was sold. He said no.

I told him that I had already placed a call with an attorney and called the state. Neither one has returned my call yet. He said he did not want that to happen but that CHW would not reimburse. So, we ended the call.

So, here we have an elderly couple, living in St George Utah, temperature that day hit 105, we are under an excessive heat warning, and the warranty company refuses to follow through with the agreement we made a year ago to repair or replace to working order.

I wonder if this is how they treat customer who have a more expensive item to repair or just AC units in general? Or just older people?

Please look at your AC unit and tell me if you see any bent fins and wonder how did that happen? According to CHW, you caused it and they will not cover any repair.

Stay away from them, the reason they have so many good reviews is because of the quick automated email when the claim is submitted. Many will quickly give them a good review before they actually work with the company on the claim.

Horrible Experience with Choice Home Warranty - Beware! Arizona Attorney General Files Consumer Fraud Lawsuit Exposing Their Unethical Practices
I recently had the unfortunate experience of dealing with Choice Home Warranty, and I feel compelled to share my horrendous encounter with everyone. This company's service turned out to be an absolute nightmare, and their unprofessionalism left me disgusted and infuriated.
It all began when I discovered a plumbing issue in my home and reached out to Choice Home Warranty for assistance. They promptly sent over a technician who did absolutely nothing to fix the problem.Despite my concerns about the origin of the issue, the technician dismissed my valid observations and refused to investigate further. He simply inspected the faucet in the second-floor restroom, removed some small hair that was stuck, and closed the faucet again, claiming that was the extent of the problem. I pointed out that the area beneath the faucet was dry, suggesting that if the downstairs leak was caused by that faucet, there should be evidence of a leak below. I requested him to check other plumbing areas, such as the attic, to identify the source of the leak. However, he feigned ignorance and insisted that his size prevented him from accessing the attic. I emphasized that there must be alternative methods to locate the leak, but he displayed no willingness to explore further options. Moreover, I mentioned that the leak was present when I initially contacted the company for assistance, but it conveniently stopped two days before the technician's visit, leaving only a lingering odor. I suggested checking other plumbing areas, but he responded by stating that using equipment to inspect behind the wall would likely be necessary, and the company would not be responsible for any resulting wall damage. Ultimately, he left without providing a proper diagnosis and charged me $75for this pointless visit. It became evident that Choice Home Warranty prioritizes draining customers' wallets rather than providing effective solutions.
As if that wasn't enough, the same issue resurfaced yesterday, causing further damage to my property. Seeking assistance, I contacted Choice Home Warranty through their chat service, only to be met with another disappointing experience. The representative who called me displayed shocking levels of unprofessionalism - they were mean, disrespectful, and completely disregarded my concerns. It seemed as though their sole objective was to ruin my day and make me regret ever seeking assistance from their company.
To compound these issues, recent news has shed light on the deceptive practices of Choice Home Warranty. The Arizona Attorney General has filed a consumer fraud lawsuit against them, revealing their dishonest actions and further validating the nightmare I experienced. This lawsuit serves as evidence of the company's unethical behavior towards customers.
This entire experience has left an extremely bitter taste in my mouth. I paid a substantial amount of $700 for a year-long warranty, hoping for peace of mind and reliable service. Regrettably, it turned out to be a complete waste of my hard-earned money. It is now clear to me that Choice Home Warranty thrives on exploiting their clients both financially and emotionally.
I consider it my responsibility to warn others about the depths to which Choice Home Warranty has stooped. I intend to share my story, shedding light on their deplorable business practices and how they mistreat their customers. No one should ever fall into the trap of trusting this company with their plumbing needs.
In summary, my experience with Choice Home Warranty has been nothing short of a nightmare. They failed to address the issue, charged me for doing nothing, and subjected me to an oppressive and disrespectful representative. The Arizona Attorney General's consumer fraud lawsuit against them serves as further evidence of their unethical practices.
Consider yourself warned, and stay far away from Choice Home Warranty!
For more information regarding the lawsuit, please visit:
https://gallery.mailchimp.com/cc1fad182b6d6f8b1e352e206/files/250d5847-4e23-4e44-b658-351ab6725d3c/*******257.pdf

BUYER BEWARE, PLEASE READ BEFORE YOU DO BUSINESS WITH THIS COMPANY!

Who would rip off a retired senior citizen and refuse to fix her furnace during the Christmas cold wave? CHOICE HOME WARRANTY! It all started because my mother wanted to look into a home warranty so I bought her a warranty from Choice, not knowing that all home warranties are a scam...

Started before Thanksgiving when the fridge went out. Took 2 whole weeks and 85 bucks later to say they could not fix the fridge. Their offer? $495 which the check has never been received, AND ITS THE MIDDLE OF JANUARY!

Now when I talked to the man as I was purchasing the so called warranty, he stated that it was very good if you have older appliances and if they can't fix it, they will replace it with a new one. Bait and switch, false advertising! They only give half of what it takes to replace it.

Then when the deep cold around Christmas came, the furnace went out. Took them a week to get someone out, so another 85 bucks. Turns out Choice denied the claim stating that the vents were clogged and the furnace was not maintained. After talking with the repairman, he stated that the cause was failure of a control component, and that the furnace was properly maintained and he never checked the vents because there was no reason. Caught Choice in another lie!

So went with the repairman out of pocket, as those scam insurance companies state in order to fix the furnace. Called 2 days after Christmas and it was just now fixed on January 15th. That is the Choice delay. So a retired senior went without heat in the middle of winter because of the Choice red tape delay. Still never received the check at that point so I called thinking maybe it was lost in the mail. Turns out it can take 30 days or more for them to issue and mail a check. For a refrigerator, that is unacceptable...

I am planning to notify the BBB, Illinois Attorney General, and the Federal Trade Commission of this scam. I also plan to contact the Governor and local representatives so that we can either regulate their industry, or just not allow them to do business in this state. I urge anyone who has been scammed by a company like this to do the same!

With a Choice warranty, you are only making CEO Jim Mostafi at 2147nRte 27 S Fl 4, Edison, New Jersey wealthy, you are not getting your appliances fixed. You are better off flushing your money down the toilet than giving it to this scam company. You are much better off putting that 60 a month in the bank and hiring your own contractor that comes as soon as they can, not 1 to 2 weeks later only to have your claim denied by a scam company. You are much better off paying out of pocket by choosing the repairman yourself and you get faster service.

Oh and by the way. Ended up canceling them because they do not actually provide a service. They are still trying to take money out of my bank account!

After a very extensive, complete communication with the salesman who sold us the warranty, We purchased Choice Home Warranty total plan with 2 add ons. We filed a claim for our landscape sprinkler well. We discussed with the signing salesman the fact that it was not a well supplying the home with water but rather a source of water that was far cheaper for the outdoors. The well engine stopped working. They provided a well company. I told repairman that the engine was not working. He was here all of five minutes saying the engine is not working. $65 service call wasted. The repairman also said home warranty companies don't like to pay for Wells and it's very expensive. That company later quoted us a price of $1950 without insurance. The following day we received a notice from CHOICE HOME WARRANTY that they denied the claim partly based on the fact that it was going to be more than $500 (which was their cap) and that the well was not covered! OK, backing up a minute I very specifically went over every item with the sales person due to the fact that we have had a home warranty company for the last 16 years so I know what to ask. We went over every item on the general plan, and then went over the things that would be add-ons: the swimming pool and the outdoor well. The salesman asked me if the well supplied water to the house for drinking, etc. and I replied no that it was a landscape well ONLY. He indicated that it would be covered. After receiving the denial, I called the company and was given a curt reply that I could not speak to anyone, that there was nothing she could do nor was a supervisor to take my call. She said I needed to file an appeal, not explaining it only took me verbally requesting one. Then I would be given a case manager within 24 hours. So 24 hours and 48 hours went by. I called and was given an appointment about 10 days afterwards. Now, we live in Florida so we have thousands and thousands of dollars of landscape and no well for about two weeks because my husband was trying to repair it. Another week or so and everything would've burned up or we would have $1000 water bill. This made no difference to them. I told her that was too long to wait and she gave me the name of the case manager and a telephone number and extension. I called & was put on hold. Then was asked to give my name and number and would be called back. Most companies call back within an hour to two hours. Not so! I asked my husband to take over so he called and had an appointment which was two weeks after the initial denial. The case manager told him that the well was supposed to be connected to the foundation of the home and be water supply for the home. Not what the salesman and I discussed in detail. They asked if there was anything in writing and of course there was not because I trusted the sales person. So don't be sucked in. Get an email in writing that the add-ons cover what you expect. My husband then asked an additional question. Our former home warranty company reimbursed us for a new microwave we purchased. The answer was NO they would not pay any portion of it. So now I'm wondering what will they actually cover if something goes wrong with the pool? The only other claim we had was to a plumber who stayed 3 1/2 hours. He left twice saying he had to run errands. Then came back with a new cheaper version of a faucet for the kitchen but didn't discuss it with me. He replaced a DELTA faucet with a cheap generic. Not good. At this point we are EXTREMELY DISAPPOINTED & ARE CONSIDERING GOING BACK TO AMERICAN HOME SHIELD. Be very careful of what they say & what they DO! If I had it to do over, I would use the voice memo on my phone and record every word. Hope this is helpful. I give this ONE STAR!

I switched from American home shield to choice warranty based on price and some of the reviews. I thought I thoroughly vetted them when I called and asked questions regarding their contract and replacement cost. I had a breakdown of my washer. They sent a recommended technician who informed me that my washer would need to be replaced. After informing me that I'd be lucky to maybe get $50 replacement cost The technician went on to tell me that choice warranty had not paid him in over 90 days and owed him over $4,000. He also recommended other better warranty companies big red flag. It took four or five days for choice to get back to me to let me know that they would be replacing my washer which was a Maytag centennial. They then informed me they'd be giving me $340 as a like-for-like replacement and it would be a Lowe's gift card. There is no way in hell that you can find a washing machine for $343 for a comparable model to my Maytag centennial. I challenge anyone to go out and find any washing machine for $343. I called to get an appointment with a specialist and was informed that would take an additional two weeks so that I could better understand how I was going to replace my washing machine for $343.
2 weeks later I had my phone screening with a specialist who informed me that that dollar amount was what they had come up with for a like for like replacement. I challenge her to find any washing machine for that amount of money. She argued that $343 would be their cost for a machine like mine. I asked her then to find me that washing machine at their price so that I could replace mine. Apparently that's not the way it works. The conversation continued with her supposedly looking online telling me that they had a machine comparable new at Best buy. I had already been to Best buy looking at machines and there was nothing for that amount of money Plus they were giving me a Lowe's gift card. She conceited to tell me that they would send me a check as opposed to the Lowe's gift card and I could go and get a machine wherever I wanted and that she had found one online at Best buy for $399 and she would send me the link and change the dollar amount. This person was not pleasant. I agreed because I just needed to get this settled did it already been 3 weeks without a machine. I then was informed it would be an additional 30 days before I would receive the check. After completing my phone call I checked my email and never received a link from the specialist for a machine replacement of $343 from Best buy because it doesn't exist. Nowhere in the United States can you buy a new washing machine for $343 or $399. It was a true statement that I would receive my check in 30 days as 30 days later almost to the day I received my check in the mail not for the 399 that we agreed on but the $343 that was initially stated. I should have stayed with AHS. I had been with them for years and found them to be fair I found them to be fair I had just been opposed to the price increase and thought I should shop around Big mistake. At choice warranty I'm paying a little bit less monthly, but paid my $75 deductible and received $343 7 weeks after the breakdown and was expected to replace what I had. Customer service is terrible The wait times are long. I regret ever switching.