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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
I like to order but the reviews are so bad en so many of them. How come so manypeople are not satisfied?
This website is a scam and does not make the items that they have pictures of. They are located in Hong Kong/China and will not give me a refund, but instead tried to give me a 50% off coupon. I ordered two items but they were both terrible quality and cheap! It is a scam. Save your money and just order from fashion nova! At least you'll know you'll get what the hell you payed for.
Hello Shantraice,
Thank you so much for the review!
First of all, we want to apologize for the unfortunate experience you with the quality of your order
Please trust us that we truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
Please continue to contact us by email, and we will try our best to solve your problem
Recently I purchase garments from this company and when they arrived the quality was appalling. I contacted them to find out where to obtain instructions on where to return the garments. I sent them back in an Express Post satchel with all documents included in the parcel. They will not refund my purchase as they now require a tracking number to find the parcel which was returned as requested to the address they supplied. THIS IS A SCAM WEBSITE WHO NOW HAVE THE GARMENTS RETURNED AND MY MONEY.
Hi DANIELLE,
Thank you so much for your recent Chic Me review. We deeply apologize for the inconvenience this situation might have caused you!
We need the tracking number or receipt to check the weight of the returned package, Please rest assured that we will make sure to forward your feedback to the most appropriate department.
Ordered some dresses 3 months ago clothes havent turned up, I have emailed them several times and they answered by saying its in transit, I contacted Paypal to get my money back but they told me that the company said that my order was delivered but I didnt receive it. So I list my money plus no clothes. Dont buy scam they take your money and send no clothes. I got a emailed giving me 50 percent of my next order, realy you have to be joking. Scam site.
Hello Del,
Thank you for writing this review and letting us know!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
Please contact us by e-mail and we will compensate you.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
I ordered a dress from there and after about a week, still hadnt received my shipping info. I messaged the company on Facebook and they replied with the tracking number the next day. But now all of a sudden, someone has stolen my credit card info and charged $800 to it. I never use my credit card so I know it had to be from buying from this site. I even checked out with paypal and they still got my info. The quality of the clothing isnt worth all this hassle. Save your money and time.
Hello Miranda,
Thank you so much for the review.
We are deeply sorry to hear you had such an unpleasant experience with your order.
We need time to process your order. I hope you'll understand.
It's safe to buy items on our website. Please contact your bank if you have a credit card problem
Please send your order number to support@chicme.com, we will help you solve your problem.
I ordered 9 things. ALl sizes on measurement chart is wayyyyyy wrong. Poorly made. Stitching all over the place with strings. Nothing looks like photos online. Super cheap fabric. Crotch in underwear not aligned, one side is bigger than the other. DD size bra bra not fit my 9 year old. Cheap zipper,,,,,,,,, on and on. Do you get my message?
Hello Dottie,
Thank you so much for the review!
First of all, we want to apologize for the unfortunate experience you had with the shipping of your order.
Please trust us that we truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
Please send your order number to support@chicme.com, we will help you solve your problem.
So ive ordered a product online the multicoloured printed t shirt two days ago. I still havent recieved an email to confirm anything Im already guessing this is going to be a bad review but i will update you on the outcome in a weeks time. My shipping paid is 5-7 days and i was told it will take up 2 a week to make the item.
Hi Mswilliams,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order and the customer service received.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner. Please send your order number to support@chicme.com, we will help you check your order.
We appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us for any further concerns you may have. We are always glad to help!
Poor customer service, and I never got my items. It took forever to get my refund. It's been so long, I'm not sure if my card was credited. That's how long they took.
Hello Andrea,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your package to reach you. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
Please send your order number to support@chicme.com, we will help you check your order.
Even 1 star is too much, cheap material, wrong sized, horrible delivery service. What else could go wrong with an online shopping?
Hi Bahar,
Thank you so much for your recent ChicMe review. We deeply apologize for the inconvenience this situation might have caused you!
This information helps us to hear the truth about our products directly from the source that matters the most.
I am terribly sorry to hear that some of the products you received are horrible. Please send your order number to support@chicme.com, we will help you solve the problems.
We hope you will enjoy shopping with us in the future!
It's been over a month and I still haven't received my items. There is no phone number to call so good luck with anyone getting back to you in an email. Don't waste your time dealing with them-chances are you'll never hear back from them once they have your money.
Hello, sorry for the troubles. Please visit your Order History page. Simply click on "Contact Seller" next to the appropriate item and our customer service will help process your request. Please rest assured, we will help you solve your problem. Please feel free to contact us(WhatsApp: +8613705508081).
I purchased an item weeks ago as its said the dress would be shiopped in 3 days, its now been weeks and i have emailed twice as i need the dress by next week with no response! I want a refund!
We are sorry for the inconvenience you have encountered. Please visit your Order History page. Simply click on "Contact Seller" next to the appropriate item and our customer service will help process your request. Customer service can also be reached at support@chicme.com.Please rest assured that we will solve your problem.
I ordered three items 2 months ago and only received one! I actually really like the one item I got and was really looking forward to the other 2 items! I feel like this isn't a real site, just a large scam.
-Kirstie
Hello,
Sorry for all troubles, dont worry, just provide your order number to our customer service, If it was indeed lost, we will definitely refund you.
And we promise it is the real website, and will do our best to improve all aspects of our website in the future.
Chicme Customer care
I have made so many orders in chic me in this site they say many of them are shipped and others in processing i can not wait more i dont know if this company is a scam i paid for my orders what a hell
Hello,
Sorry for the troubles, we shipped the items ready in advance in order to make sure you can get them all in time, and it is so pitty for us to make you feel our website scam.
Anyway, please email your problems to support@chicme.com, we will do compensate you if it is our fault
HEY I, M YVONNE RILEY I ORDERED AND PAID FOR MY ORDER SEPTEMBER 4,2017 IT'S NOW OCTOBER 9,2017 I WANT A REFUND WAS NOT SENT A EMAIL OR CONFORMATION OR TRACKING NUMBER
HI
Sorry for the troubles, but for the tracking info, you can just login your Chic account to check the latest status, it may take longer to arrive in some countries, but most shipping strictly applied to the shipping policy stated on our website. Please contact our customer servce asap.
After waiting for 7 weeks once the top arrived it was of inferior quality, did not look at all as pictures on advert. The size xl was not correct more like a small size 14. Overall very dissapointing.
Hi,
Sorry for the troubles, Items have quality issues can be returned or exchanged and we are wiiling to compensate you the shipping cost,
Please contact our online service or email to support@chicme.com, we will out best
My package was delivered a little late but was in contact and recieved timely updates regarding my order. I love my jumpsuit it fits perfectly. All I expected.
The pictures are deceiving, the products look NOTHING like the pictures, and the customer service is crap. They weren't happy that I wanted to refund because the product didn't look like the pictures. I sent them an email and had an argument for a while, and I was so disappointed in how poorly they manage customer dissatisfaction. After several disputes, I saw that the offer they made was ONLY beneficial to them, so I just decided to just keep the product myself. They said I will get a "discount" for my next purchase, but didn't even give me a code. I found out that it was the discount that the site was already having. But this is just a "discount" to deceive customers into thinking that they are having one, but actually isn't. After this, I was SPEECHLESS. I would never want anyone else to experience such unpleasantness.
I'm very surprised how there's 5/5 ratings here. What I think about this company is the complete opposite.
Hello.
Really sorry for all the troubles, refund or compensation is 1000% OK if the items came with defection or not like as pictures shown, But most customers who ordered that dress were satisfied, and we can not find any big difference from the photos you sent. If you did not get the discount, just contact our online service, they will offer a big discount for sure!
Really sorry for all troubles, we promise will do our best to improve our service
They state that they offer a 40% or more discount on your 1st order if you sign up and register your email. I placed my 1st order and no discount came off of my 1st order.
So I tried to cancel my order, but had a problem with their web site. I then cancelled my order through paypal payment. Eventually, I was able to cancel the order on the same day through Chicme.com also known as HongKong Jgao information and Technology Co. Limited.
Their merchandise looks good on-line. I still would have preferred to get the discount offered and probably won't have cancelled if they would have kept their
Written discount promise.
I ordered a pair of heel. When i got the i notice they looked nothing like the picture. And the show was defective. The heel on the shoe was to short for the shoes! When i got a back for my request for a refund they suggested i try to sell the shoes to someone else. If i don't want to break my neck wearing these shoes why would i wish that on someone else! They also tired to give me a 45% off coupon and told me i would have to pay the shipping if i wanted to return the item for a refund! Why should i have to pay for their mistakes! This is very bad business!
Hi
Sorry for the troubles, If the items came with defection, bad quality or wrong size, or are not like the description on the website, please send us a few photos of the items you received. If it is the case, we would surely help you to refund. Please contact our online service, they will offer a big discount for sure, if you dont like it, we will refund you
In the end, I got all the dresses I've ordered from half a year ago. When I saw the packages, I already knew it was going be a disappointment, because it was SHIPPED from China! As predicted, everything looked extremely HILARIOUS and was not worth keeping! I will never wear anything that looked like it was made by the hands of a 6 year old child. All the dresses were poorly made and poorly sewn together. Materials are SUPER thin and cheap. Sizing is totally off; it was either too big or too small. Disappointed, & due to fussy returns, all the dresses went DIRECTLY into the trash bin.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it
Hello Marjorie
Thank you very much for your review.
We are an online store which has a selling history for 8 years.
We also have stores on Amazon and Wish.We always try our best to provide you the best shopping experience.
Thousands of customers place orders in our store everyday.
Many wholesale buyers also have cooperation relationship with us for a long time.
Please feel free to contact us by email if you have questions about the purchase process, email address:support@chicme.com