Chewy

Not shipping on weekends, but they " process" your order on a Thursday! Message says shipped on Thursday, no no no it didn't. Shipping late on Monday!
Always out of food and still need a store. Not convenient at all. Third month….third non delivery on time.

We spend well over $200.00 per month with Chewy for cat food. We take care of 16 cats total in our area. We signed up for Auto-Ship so we could have the food on a regular basis but unfortunately, Chewy.com has become unpredictable and inconsistent in shipping out our orders. We're going to look for another source. Chewy has disappointed us too often.

When a large outfit like Chewy is continually out of stock of a very common item like Neo Poly Dex, in BOTH ointment and suspension form, you gotta wonder what's going on. I had a similar experience with methamizole. So, IMO, it's more than chance factors.

When you call the staff and they don't even know what the heck is up, then something must be up.

Perhaps this may have been caused by the recent acquisition by Petsmart? I don't know, but the bottom line is:

Come and get your food and litter, but don't depend on Chewy for your pharmacy needs.

Our dog food went up $20 per 42lb bag over 4 months. I'll be switching back to my original supplier.

Have been waiting on a chewy order of dog food that was supposed to be delivered today but when I got home, no package. Called to inquire to be told there was an ‘issue with the label' so it was returned to the warehouse. Mind you, I've placed a number of orders through chewy and all have made their way to me in a timely manner. In addition, the package made it to my neighboring state before being sent back to the warehouse, 4 states away?!? I was then told they could send a replacement order but it wouldn't be delivered until next week... what? My dog needs her food tomorrow! ‘I'm sorry' and being on hold for more than 15 minutes, just doesn't cut it Chewy!

The past 3 times I've ordered they have cancelled, never gave a reason. Ive been waiting 3 days on my current order because i figured give them one last shot. I kniw 3 days doesn't seem like long but when they say shipped in 1 to 3 days... This will be my last order from chewy.

I was looking for a way to save some money, so rather than buy pet meds from our vet, I decided to try Chewy. I got written prescriptions and ordered the meds from the website. It said to mail the scripts in, so I did. 2 weeks later and nothing. I called, and the person I was speaking to assured me that they had the scripts and were a bit back in entering them in the system, and it would be, perhaps another week. OK. I waited a week, no delivery. I got an email saying that if I didn't mail in the scripts they would cancel the order. I called again, this time they said they had NOT received them. It went back and forth, and I said "So, you lost them". Person said there was no mention of me calling earlier in the file. INCOMPETENCE. I said to cancel the order. It didn't get cancelled. I had to go in and cancel it myself. No credit to my card yet, after two days (it's funny that the charge was done immediately). I got them from my vet, AND... it turns out that my vet was over a hundred dollars CHEAPER. I shall NOT be using Chewy for anything from now on. I wish I could cancel my whole account, but it's impossible from the website.

Never use Chewy pharmacy! As a large rescue, we use other online pet pharmacies. But we thought we would try chewy since their food orders are prompt. What a mistake! Vets have trouble accessing their portal, and even when your vet OKs a script, chewy pharmacy takes WAY too long to fulfill and ship! Their reps do not seem to know what is going on, their pharmacists take an unacceptable amount of time to fulfill, and worse, they do not offer any expedited shipping service for medicine!

Save your money and use one of the other many online pet pharmacies that fulfill and deliver quickly!

Chewy should stay with food and supplies and steer clear of pet meds!

Website is decent, prices are comparable, and sometimes you can find good deals if you have enough promo codes. Delivery is fast, but my last delivery was unacceptable. The box was completely ripped open, covered in dust, appeared to have gotten wet then dried (contents included), and was thrown at the bottom of my steps. See attached picture.

I'm giving it 2 stars because the csr was so nice and understanding. I decided on December 15 to place an order. I get a notice that the items shipped on the 15th arrival on the 17th. I find out that is an automatic notice not actual. The real ship date was on the 16th but here I am, out of dog food on the 19th and no order. Sorry Chewy. I'm going to go out and buy my dogs food and cancel your order today. My advise is to just go out and buy your pets food. Don't take a chance like I did. I also find it peculiar that they don't have an email to contact them. As you can see I the picture not enough food left. Thanks chewy for caring about my pets needs.

I have a prescription for my dog. It is to help with his aging-related heart burn and sour stomach. We are set to go on a missionary trip for 10 months. We ordered the medicine for him from Chewy.com 1 MONTH early and they kept saying they faxed in the RX verification to my vet but my vet never got it. My vet printed out the history for the entire 10 days after my initial order and NOT ONCE did Chewy RX team fax them. Also they said they CALLED my vet but again, the vet printed out the call logs and NOT ONCE did Chewy try calling them. I am not sure WHY the Chewy Customer Service agents kept lying but we had DOUBLE PROOF they didn't do ANYTHING. Now we have to cancel and RUSH an order from somewhere else because Chewy STILL hasn't done anything and we leave in 1 week. Pathetic. Will NEVER order a RX for my pets again. Other things we ordered that were repacked treats and toys arrived QUICK. Chewy has an UNethical business model. BUYER BEWARE!

Delivery is always sporadic, it used to be good about a year ago, now I never know when it will be here. Can't depend on it. Also the packaging is not too great, the bags of cat food are packed with boxes of canned food, which pokes holes in the bags of cat food. So when you open the box cat food is everywhere. I must say though if you call them they will send out a new bag.

I received an email on a Thursday stating one of my autoship items was $21.64. It was the very reason I ordered the item! Because it was a decent price. The very next day, I received another email stating my account had been charged $28.86! For the same item! So they suck you into ordering an item by offering a steal of a price but then stick it to you when they ship the order by price gouging? How is that legal? Back to Amazon I guess.

I've become a frequent shopper at Chewy since getting a new pup in July 2022. As someone who relies on Amazon's customer reviews, I frequently try to leave reviews at Chewy.com but they simply won't go through. I've read their terms and conditions, some are positive and some are negative reviews, all contain useful information for shoppers. When I emailed their Customer Service department about it, all they had to say was that profanity wasn't allowed. Huh? I didn't say anything about profanity in my email, and nothing in my writing style suggests I am the type of person who uses profanity. They say that the first thing people assume you're doing wrong is usually what they themselves do wrong. So that's the kind of employee working at Chewy's customer service, and you have to go to Amazon to find genuine reviews of ALL of Chewy's products. Most of the time, I figure I might as well order from Amazon while I'm there searching for authentic reviews.

Stop offering 1-3 day shipping when it takes 4-5. Seriously frustrating. Maybe use UPS or literally anyone else. If you are going to promise this shipping time frame and you can't actually meet this time frame you should just offering free shipping always instead of making us buy $50 worth of stuff before it's free. Just a suggestion from an annoyed customer who will probably make this purchase their last purchase.

I had been an auto-ship customer of Chewy, since 2010, and I canceled in 2022. My average monthly purchase 250-300 per month.
The problem is with their shipping (FedEx) and their preparation of my order. They would pack a box of Milk Bones with a 40lb bag of cat litter and the results, a smashed box of Milk Bones. Dented cans, out of an order of 24 cans, 6 went in the trash, as I would not have eaten the human product and would not serve it to my pet.
Three times my package was delivered to the same neighbor down the street. I had to get in my car and go pick it up, as I had 2-40lb bags of cat litter. On one of the mis-delivered boxes, my neighbor was on vacation, so the box sat on here porch for a week. Chewy did reship, however not before I had to make a run to the store.
Chewy did make it right, but I am not one of these people who wants something free, I want what I buy, delivered as promised. I will say their customer service is TOP Knotch, however they can not correct the monthly problems. Many times I did not complain, as I figured, the last time they did this or that. I guess I should have complained, so they could fix the problem, rather than complain on here.
I was sad to end my 12 year relationship with Chewy, but the monthly frustration was not worth it.
You would think, that Chewy would say, "what happened to this regular customer of 12 years", but NO. I know to them 250-300 a month is a mere pet-ence. (pittance), had to use a little Chewy humor.
I do hope they fix their problems and I do miss my peanutbutter boxes, even though they don't miss me. I did at least get their Xmas card.
The other night I ordered my cats allergy Med. No details on order, was it being prepared to ship? Where is it? I canceled the order and ordered from another site, it'll be here tomorrow with one day shipping.

I ordered a special diet food for my dog in April and the 20$ off promo code was expired within 3 days
Poor customer service

I ordered a shoulder sling carrier for my pup! I tracked that order & for 3 successive days it said my order was out for delivery! Aug 24-26 2022! NOTHING ARRIVED! I spoke to customer service & they saw that discrepancy! They placed another order for me with the arrival date of Aug 26 2022! If my order does not arrive again I will request my money back & never deal with Chewy again! The review is subject to change if my revised order arrives on schedule!

I have ordered cat litter and treats in the same order, so that I can get the free shipping that comes with a order over $50. First time they packages my dogs blue buffalo treats in with the cat litter, they were all crushed, they did send a replacement bag for that incident. This time they put a large plastic containers of cat treats in with litter, it came smashed and treats were all over the box. When contacting customer service, their answer was to order litter separately... great answer if you want to pay double shipping or twice the products... very unsatisfied!

In an otherwise splendid company -- 12 oz. Dog food cans 15-30 percent damaged and unusable. They pack these heavy cans with a piece of brown wrapping paper! So the actual price is 15-30 percent higher than listed. Constant returns and refunds unacceptable, we all have other things to do. Complaint people very helpful but warehouse practices unmoved by constant complaints.

I've ordered from them a number of times over the years and have had many issues. Shipping is dreadfully slow and takes weeks to get my order. I also ordered dogs bones a while back and they sent four that were completely coated with mold. Gross and certainly not something you want to give your beloved pets. Customer service responds quickly and is friendly and eager to fix issues. But with the shipping issues and quality of products they have a lot of improvements to make. I've decided to buy my treats and food locally so I don't have to deal with them anymore.

I have a diabetic cat and rely on timing of deliveries of food and syringes and chewy sends the food but no syringes... I DO NOT RECOMMENDED CHEWY for your emergency supplies

Unfortunately the 1-3 day shipping promise has become a joke, and the prices have risen higher than Amazon. Worse, I was not informed of the doubling of time for delivery until two days later. For some reason they are shipping now through Texas, the other side of the country, and everything gets F**ked up in Texas so I have unfortunately had to cancel my autoships and will be ordering elsewhere until they can get back to being professional.