JT P.

I've become a frequent shopper at Chewy since getting a new pup in July 2022. As someone who relies on Amazon's customer reviews, I frequently try to leave reviews at Chewy.com but they simply won't go through. I've read their terms and conditions, some are positive and some are negative reviews, all contain useful information for shoppers. When I emailed their Customer Service department about it, all they had to say was that profanity wasn't allowed. Huh? I didn't say anything about profanity in my email, and nothing in my writing style suggests I am the type of person who uses profanity. They say that the first thing people assume you're doing wrong is usually what they themselves do wrong. So that's the kind of employee working at Chewy's customer service, and you have to go to Amazon to find genuine reviews of ALL of Chewy's products. Most of the time, I figure I might as well order from Amazon while I'm there searching for authentic reviews.