james c.

I had been an auto-ship customer of Chewy, since 2010, and I canceled in 2022. My average monthly purchase 250-300 per month.
The problem is with their shipping (FedEx) and their preparation of my order. They would pack a box of Milk Bones with a 40lb bag of cat litter and the results, a smashed box of Milk Bones. Dented cans, out of an order of 24 cans, 6 went in the trash, as I would not have eaten the human product and would not serve it to my pet.
Three times my package was delivered to the same neighbor down the street. I had to get in my car and go pick it up, as I had 2-40lb bags of cat litter. On one of the mis-delivered boxes, my neighbor was on vacation, so the box sat on here porch for a week. Chewy did reship, however not before I had to make a run to the store.
Chewy did make it right, but I am not one of these people who wants something free, I want what I buy, delivered as promised. I will say their customer service is TOP Knotch, however they can not correct the monthly problems. Many times I did not complain, as I figured, the last time they did this or that. I guess I should have complained, so they could fix the problem, rather than complain on here.
I was sad to end my 12 year relationship with Chewy, but the monthly frustration was not worth it.
You would think, that Chewy would say, "what happened to this regular customer of 12 years", but NO. I know to them 250-300 a month is a mere pet-ence. (pittance), had to use a little Chewy humor.
I do hope they fix their problems and I do miss my peanutbutter boxes, even though they don't miss me. I did at least get their Xmas card.
The other night I ordered my cats allergy Med. No details on order, was it being prepared to ship? Where is it? I canceled the order and ordered from another site, it'll be here tomorrow with one day shipping.

This was my go-to site when cooking. The recipes are excellent! I have been a member for a long time and have watched the site deteriorate over the years.
I have complained to their CS dept., filled out their surveys, and yet they don't care. I have even taken to writing their advertisers asking why they waste their money on such a crappy site.
I now just google what I want to make or go to Food.com. All Recipes should be ashamed of their lousy site.