James H.

I was looking for a way to save some money, so rather than buy pet meds from our vet, I decided to try Chewy. I got written prescriptions and ordered the meds from the website. It said to mail the scripts in, so I did. 2 weeks later and nothing. I called, and the person I was speaking to assured me that they had the scripts and were a bit back in entering them in the system, and it would be, perhaps another week. OK. I waited a week, no delivery. I got an email saying that if I didn't mail in the scripts they would cancel the order. I called again, this time they said they had NOT received them. It went back and forth, and I said "So, you lost them". Person said there was no mention of me calling earlier in the file. INCOMPETENCE. I said to cancel the order. It didn't get cancelled. I had to go in and cancel it myself. No credit to my card yet, after two days (it's funny that the charge was done immediately). I got them from my vet, AND... it turns out that my vet was over a hundred dollars CHEAPER. I shall NOT be using Chewy for anything from now on. I wish I could cancel my whole account, but it's impossible from the website.