ChewyReviews 1,102

I am enrolled in their auto delivery for all my cat and dog foods and supplies. It is so convenient. About four days before they ship, you get an email asking if you want to make any changes to you order. You can even change the shipping date each time to whatever works best for you. Their prices are very good and shipping is fast and free if you spend $49. I have been ordering from Chewy.com for a year now and am 100 percent satisfied. Who needs to lug home heavy kitty litter from the store when you can have it delivered!

I have placed LITERALLY around 100 (or more) orders with Chewy throught the past five years or so. Back in the day, people had ever heard of them, so I bragged about them to friends and acquaintances, thus creating new happy customers for Chewy. (I'd really like a "thank you for recruting customers" coupon code or recognition as being their "number one fan and customer" in the form of a discount)!

Chewy customer service is great; you can chat online or speak on the phone with a rep at any time of day. Also, their prices on certain items truly rival, compete with, or beat the prices I see in my local pet supply stores for the same items.

Chewy has a HUGE selection anything you need for your animals - from food, to treats, to supplements to toys, to beds, crates or scratching posts. They carry so many brands - even some that are difficult to find in stores or with other online vendors. Most of all, the shipping is VERY fast. (Shipping is free is you spend $49 dollars, which I always do). I receive my Chewy orders in two days and sometimes even in one day!

Chewy is a small business thus far, so they haven't gotten caught up in the craziness that happens when a company gets too big and corporate. Chewy CSRs are helplful and polite. It's nice to talk to or email a real pet lover like myself. Everyone I've spoken to there (to help me cancel an order or add to an order, etc.) has mentioned their own pets, too. It's important to hire employs who "walk the walk", not just talk the talk.

I'm seeing a lot of Chewy TV ads nowadays. I'm hoping that as they contintue to grow and get more satisfied repeat customers like me, they don't lose the things about them that make them special. I appreciate the indivitual attention I receive from Chewy. I have no complaints and I cannot image anyone having a bad experience with Chewy.

This was the first time we have ever ordered from Chewy.com but it won't be the last. They have been OVER THE TOP with fantastic, caring emails about pets and the folks that buy for them. I can't even imagine where they found each and everyone of their superb customer service folks.

We call on a Monday in need of a cage by Thursday. The representative that evening assured us we would have it by Thursday and we did. The 89 pound cage, amazing quality, came Thursday by Fed X. They follow up to see that we received it and have been unbelievable. THEY ARE A KEEPER snd their prices are 1/2 o f the stores such as Petco and PetSmart for everything from kennels to Rawhides. LOVE THIS COMPANY to the moon and back.

The last two orders i placed with them took 5 or 6 days to arrive when i was told it would be 2 days. When i complained i was given a 15 percent credit toward my next purchase. I will buy from amazon prime in the future, the prices are the same and two day delivery is guaranteed. Also i was told they only ship fed-x. And that fed -x does not deliver sunday or monday. Amazon prime delivers 7 days a week. Also fed-x delivers in the dark and leaves the package on the ground for the animals to get.

Chewy is the BEST! Biggest selection of pet stuff on the planet. Super fast shipping. Their prices are great. They not only have dog & cat food but they have toys, beds, fish food, and a lot of other stuff you might need for your pet. I live out in the weeds and it is over 100 miles to the nearest pet store that has grain free/premium pet food. I just order from Chewy and it is delivered usually the next day. I don't have to lug the heavy bags, it is delivered to my door. If you spend $50 (easy to do) your shipping is free. They have great customer service. Your emails are answered fast and your questions are answered. The website is easy to navigate and you can find what you are looking for very easily.

My cats are both on prescription diets and Chewy.com has the products they need. The customer service is fantastic. They made getting the prescriptions easy. I have often called to change my auto ship and contents and they have always been nice about it and changed the order immediately. They mention the names of my cats and ask how they are doing. The prices and competitive and their shipping prompt. I wouldn't do business with any other company.

I've spoken with several people on the team and they have all been incredible. I don't plan on shopping anywhere else. Great customer service and the auto purchase is so helpful!

I ordered prescription dog food for the first time from chewy.com. Provided all the necessary account information- and my vet information to have them contact my vet to fill that order. I had to chat with a person online after address information was incorrect. They happily fixed it, but two days later my order had not even been shipped (free 1-2 day shipping). After I contacted THEM they contacted the vet after i gave my vet information to them again. The order was finally filled.
So if your ordering prescription food, it will not be 1-2 day free shipping unless you contact them right away even after providing them with the necessary information.

Another happy reviewer here. I usually order off Amazon for pet food as they have most brands I use or want to try and I always look for prime for faster delivery. Unfortunately I sometimes receive damaged packages and dented cans as you never know what company may be shipping your product out. I found Chewy by chance and decided to give them a try and never expected for the cat food I ordered to arrive so quickly. It came very well packaged, no dented cans and I am very please with their service. I just placed another order with them, they have a large variety of pet foods and other pet products at reasonable prices, I highly recommend this company!

I bought a drink well electric water bowl 6 years ago...
Retail pet stores stopped carrying - told me to by on the web.
I called Chewy as I purchase my dog food from Chewy...
They had it and I ordered it with newmans organic wet food and
Greenies... I told the customer service rep I was so happy they carried the item... She was very helpful and noted since I was a "good" customer she gave me another 10% off! Also there was
A $10.00 difference on the 130 count teenie Greenies and the Greenies was on "sale" at the retail store. Really great site - no taxes - no delivery over charge ($45.00, I think) and customer service rep knows their product... Try them - you'll probably buy
Your pet food from this site!