ChewyReviews 1,100

Talk about wonderful people! I've never found a business more friendly, cooperative and considerate. With four rescue dogs and a rescue cat, the best food is mandatory. And dealing with the best people ever makes is a pleasure to get the quality I need. With scheduled shipping I can move the dates I need forward or back depending on the amount of food my furkids consume. Never a problem. I wish the employees all lived next door! Thanks, Chewy, for being the best in the business!

Their prices are very competitive with other sites. Recently, one of my older and loving dogs passed away unexpectedly. She was diabetic and required special food and treats. I'd forgotten to stop the autoship feature on her treats. Her treats were delivered a couple of weeks after she died. I called Chewy.com's customer service line to let them know I'd be returning the treats. The customer service representative refunded my credit card for the full price of the treats and told me to donate the treats to a local shelter. I was shocked & very thankful. The rep was very sweet & thoughtful. Two days later, I received a bouquet of flowers from Chewy and a card offering condolences on the my loss. They really care about their customers and their pets happiness and well being. I highly recommend Chewy.

My first order from Chewy.com came in just a couple days (free shipping) but was not sized correctly according to the specs so didn't fit my dogs. I called, got a customer service rep right away, asked if I could return and get a free shipping label for the return. No problem, she said. Then instead of the return she suggested that I donate the items to a local shelter. Cool! Then she processed the refund and discounted the replacement items. Had all my information so I didn't even have to give her an order number. Great system, great service rep, great experience!

I have had two contacts with Chewy consultants and the two people I talked with were both courteous & helpful. The Chewy products were received promptly & to date my little dog that has been told that it can eat only hydrolized protein food is eating the food.
The treats are probably her favorite, although she is eating the wet and dry food. I am very happy with the product because I had only one other product provided by my vet that she could eat & she refused it. I'm hopeful for my dog's recovery, but I feel Chewy personnel and product is wonderful. Thank You!

My dog only like certain treats "pet and shape" that I usually buy from Petland and it costs me a fortune every time I go there but that's all she likes so I buy them. I Buy them at Petland because I pick out the bags that are the freshest because that is all she will eat, my neighbor told me about chewy and I was a little reluctant at first because like I said she only likes the fresh treats. So yesterday morning I decided to try chewy, first of all I received my order today, so happy that it came so fast and on top of the quick delivery the treats are fresh! Chewies prices are unbelievable, they are treats are fresh and they have quick delivery, I can't say enough about chewy This is my new place to shop and I am loving it!

This site, oh my gosh. The best all encompassing animal I've ever seen, food, prescriptions, one stop shopping right here. They have it all, including prescription food for your pet.

Plus, if you sign up for auto delivery 15 dollars off first order, plus an additional 5% off of food items. 5% off of your food items every order.

Fantastic customer service, in AMERICA. Get this, NO MENU. You call and actually speak to a human, when you call. What the what? Seriously, it's unreal.

Gold stars, every possible wonderful thing I can say about them. What quality in a world of complete BS, and garbage. Just completely incredible site. I cannot rave enough.

I came across this site purely by accident and I'm so glad I did! So many online stores are super expensive and too many of their products come from outside of the U.S. I don't like to gamble on my pet's health and Chewy is very clear on their products where they come from. This year instead of the Frontline flea and tick, and the heartworm medication I found their line of natural products and made it through this hot summer just as well and felt much better about what I was putting on and in my dogs system. The good part about that was it didn't cost as much as the poisons I used to buy before doing some research! Besides those products I buy his treats and other items that I see on sale for him. Their shipping is always fast and well packaged. So go ahead and give it a try, I think you'll be as pleasantly surprised as I was!

This business amazes me. Their pricing is fabulous, their service delivery is spectacular and their customer service is far beyond anyone else in the business. The beauty is that they are consistently on top of things.

My favorite "Chewy" story began with me ordering the wrong pet treat size. The problem was that the treat was had to fit with the size toy I bought (see Busy Buddy Jacks). I realized the error after I got it and called immediately to ask for direction. Most places would have encouraged me to send the items back, which would have been pricey. Chewy went a different route, encouraging me to donate it to my local SPCA, and then giving me a credit for the items. Who does that? Really.

They will have my business forever.

Prices are fair and shipping is fast but what sets them apart is what happens when there is a problem. It's only happened to me twice- first time dry food had come open and spilled out in the box. Replacement was overnighted without any questions, just an apology. 2nd time I received a product I didn't order. I called to tell them and they told me to donate it or give to someone who could use it. I was even more impressed when I checked the price- it was a $40 item that I could not use, but the recipient really appreciated. I only shop here for pet needs.

I live close to their office and telemarketing/service center so I stopped by because I needed to speak with someone regarding an issue and was greeted by one of the most rude and disrespectful receptionist I have ever met. I asked her if I could speak with someone regarding the reason I stopped by and she started to laugh and said NO. She continued to say, In order to speak with someone I need an appointment so email your request to this email address and some one will get back to you. I said, but I am here and I asked her if she could call to see if anyone was available. As you might have guessed, she would not and she said I could not be seen without an appointment. I get the fact that we are all busy, however, you would think if someone takes the time to drive to your place of business, they could at least make an effort to be more service oriented. I am sure when the owners started the company years back they would talk to anyone they could to generate business, unfortunately as you grow, many companies loose what got them there in the first place.

I am enrolled in their auto delivery for all my cat and dog foods and supplies. It is so convenient. About four days before they ship, you get an email asking if you want to make any changes to you order. You can even change the shipping date each time to whatever works best for you. Their prices are very good and shipping is fast and free if you spend $49. I have been ordering from Chewy.com for a year now and am 100 percent satisfied. Who needs to lug home heavy kitty litter from the store when you can have it delivered!