Chewy Reviews Summary
Chewy's reputation is marked by a strong dedication to customer service, with many customers praising the company's compassionate response during difficult times, such as pet loss. Positive sentiments frequently highlight the quality of products and the ease of the auto-ship option. However, several reviews express frustration over order cancellations, misleading promotions, and delivery delays, indicating inconsistencies in service reliability. While many customers remain loyal due to positive experiences, the recurring issues with customer support and transparency suggest areas for improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The absolute best customer service ever! When you call, someone answers. A real person! NO computers, no press a number. Someone actually answers. They are always super nice, super friendly and super helpful.
Best prices. Amazing customer service. Fast on time shipping!
When my mom lost her dog she had to call and cancel her auto-ship order. She was a little emotional on the phone. They helped her out. A few days later a ring at the door was a delivery of flowers for her from Chewy.com to cheer her up. WHO DOES THAT?!?!? WHAT AN ABSOLUTELY WONDERFUL COMPANY!
One star off as I think the company could do better on prices. However, this place is one-stop shopping for pets. LOVE the scratching stuff for cats and the auto delivery set up. Hate shopping for litter and food in the winter. Just comes to my door!
Unsolicited they are bombarding me with junk emails every day. When you try to unsubscribe they just redirect you to their ordering page.
Be careful! This company charges by "demand of product". Therefore, if they start selling a bunch of something, they increase price... I cancelled because dog food went up over $20 bag in one night and I was told it was because of high demand.
All of these prices on this site are the same price as when you go into the store. Why offer in the commercial that the prices are 20% when I can go to petsmart or petco and pay the same price there without shipping and handling. Don't advertise on TV discounts that don't exist.
I ordered some pet supplies from Chewy for the first time and I am extremely impressed with them. The shipment came in only 3 days and when I had to cancel one of my orders not only did they do it without any issue, but they emailed me personally making sure everything was all set. I highly recommend this pet company.
I have nothing but good things to say about chewy.com. ESPECIALLY their customer service.
I have been ordering from them for about 6 months. They always are quick to respond to customer inquiries or problems.
I had a problem with a FedEx delivery that was dropped off at someone else's address. I contacted chewy and within minutes, they responded and took care of contacting FedEx. But first they immediately replaced my entire shipment so I would receive as soon as possible.
They always provide excellent service and do so with a smile and enthusiasm.
I won't use any other online pet retailer, no other even comes close to their standard of customer service.
Chappy - my puppy - loves all the the toys I buy from Chewy.com. And I don't need more reasons to buy from this online store.
I just want to share my experience with Chewy.com.
First of all I am so pleased and impressed with the way I have been treated, as a customer. Every time I order from them, their delivery service and promptness is very impressive. My last order was for a cat tree https://www.chewy.com/frisco-72-inch-cat-tree-large-cream/dp/*******, which I received within three days. The product was very well packaged and the design and the quality is tops. My cats are very pleased with it (they love it) and it took me only 30 minutes to put it together with very easy to follow instructions. A company that serves its customers the way they do, can count on the loyalty and favor of those who order from them... Excellent!
Chewy has so far had everything I could need for my puppy, and I am very selective on what I let her eat and chew. They also have an amazing selection of collars and harnesses (in a variety of sizes).
I bought some harnesses of the wrong size and they immediately shipped me the right size and said that I could donate the wrong sized ones instead of shipping them back! It was so cool!
I ordered wet cat food and by the time it was delivered I realized that I purchased the wrong brand and need to return it at buy the correct brand. I contacted them via their online chat service and explained that I made a mistake and needed to exchange the food. Without a moments hesitation Johnathan P. (the online rep) credited back my card and said to go ahead and donate the food to a local shelter or rescue. I was floored. I asked him if he was sure I didn't need to ship it back. His reply
"Not this time. We'd prefer to help out some other furry friends in need."
What a great service model. I have a new pet site for sure.
From my experience it seems that for certain return items they'll give you a refund and they just asked I give the small item to an animal shelter. They're awesome
I ordered a outdoor cat house thinking it was the heated cat house instead I accidentally ordered the unheated since they look the same. A few seconds after my order I looked for an email to call or contact so my order can be cancelled. I called them and with just a few rings a lady answered and fixed my order no problem. By the way, it's 1 in the morning where I'm at so I was surprised I even got an answer. Thank you chewy.com!
To say their shipping was fast is an understatement. I placed my order at 5:15 on Friday (Veterans Day, no less). When I opened my front door at 9:00 on Saturday morning, the box from Chewy's was sitting there. I was stunned. This was my third order from them, and it will not be my last. I had to deal with their customer service once over a mistake that I made. They could not have been more accommodating. Fantastic company.
Ordered on Friday afternoon and it arrived Tuesday. It was packaged nicely, dropped right at my door, no shipping charges and the total order was $15 cheaper than if I bought it at the pet store
If chewy has a sale, I take advantage of it. I've never had trouble with an item being out of stock or a delivery being late, which is important if you're buying cat food or cat litter. I regularly check out their site for special sales.
Love this company. Cares about animals and offers great products! GREAT customer service!
I just found and started using Chewy to supply my pets needs. So far products and been delivered quickly and at a good price. Products seem fresh. Hope it stays this way!
I use their AutoShip. They are the best, I breed Yorkshire Terriers and feed them Diamond Naturals Small Breed Puppy. I use at least 40 lb. s of food every two weeks. So they AutoShip my
40 pound bag. Fed X'd to my porch. Bimonthly..
About the business
Delivering pet happiness by conveniently shipping 500+ brands of pet food and stuff (for free!) while ensuring at-risk animals' lives are improved across the planet. 1-800-672-4399
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members