Chewy Reviews Summary
Chewy's reputation is marked by a strong dedication to customer service, with many customers praising the company's compassionate response during difficult times, such as pet loss. Positive sentiments frequently highlight the quality of products and the ease of the auto-ship option. However, several reviews express frustration over order cancellations, misleading promotions, and delivery delays, indicating inconsistencies in service reliability. While many customers remain loyal due to positive experiences, the recurring issues with customer support and transparency suggest areas for improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I now buy all my pet food from Chewy.com. Their prices are better than what I can get in the big stores, delivery is to my door, the packaging is great, and the food has always been fresh. As a bonus, I also get nice storage boxes!
Always get my order the next day, even on Saturday evening, and that's huge where I live and the free shipping makes it that much better.
I placed an order last Sunday now it's Saturday. I was told all week that my package would be delivered by the end of the business day, meaning today. I last checked at 4:30pm and it still said by end of the day. And now at 7:00 I check the tracking of my package and there is date unknown for my delivery. I have been waiting all day so my package would be safe in my hand and now I call customer services and they say maybe Tuesday. In the past I did all my shopping with chewy. Now I will probably think twice and go to petco or pet value. My 3poor husky dogs have been stuck at home when we could of been at the park all day.
I had purchased an item to keep my cat inside and allow my 3 dogs outside when they needed, it was not going to work. We received it, read it, did not open it, wanted to send it back, they said donate it! These r animal lovers like us. I love them and will not order from anyone else. My goodness. I have never had someone answer the phone right away. I also have not had a company say donate it... Exceptional! I am in awe! We r a pet family and will recommend to our 20 pet extended family.
I had been looking for a cat tree and was very skeptical because the one I bought was so much less than elsewhere. Took me a little while to assemble it, but once done it is sturdy and great for the three cats I have, one being a little heavy. I was very happy as were my cats. Would order from Chewy anytime!
I recently lost my cat to a losing diabetic battle and a kidney infection. He was on autoship for a prescription diet. When I told them he was gone and to cancel the autoshipments, they were SO caring and helped me mourn and gave words of encouragement. They also sent me flowers in memory of my cat. I know of no other company who would go that far... Marilyn
Chewy is the best company to shop with for your pets! You Definitely have to be satisfied with their product if not they will try to find something to fit your pets need, and if something needs to be sent back to chewy NO WAY they will usually tell you to donate the whatever it is to a shelter The only company I know that great these day!
They are the best, I love this company.
Their customer service is always helpful
Their products are always less expensive than the local stores
Well first i want to point out these insane prices! I will never step foot into a petsmart again after discovering this site.
Also, the best part...
I accidentally ordered a small kong ball for my pitbull puppy. I called to see if i could exchange it out for a bigger size and if there was a shipping return label or something i could print out.
1. when i called, i never spoke to a computer, the phone rang maybe twice before a very nice girl picked up.
2. she refunded me the price for the kong ball, and ordered me the other bigger size that i wanted for me over the phone.
3. when i asked her about how to send back the small kong ball she simply told me to donate it to a local shelter, or give it to someone that might need it.
And for the very reason, Chewy.com is the best site.
To just simply ask to donate the unwanted, accidental item instead of going through the hassle of returning it. To just give it to someone in need. I think that fact alone speaks for this website in so many ways. I have been telling all of my friends and family about this site whether they have animals or not lol!
Coming across this site is the best thing that has happened to my pup and my bank account!
If you ever need anything for your pet, Chewy.com is the absolute best company to order from. Their prices are the lowest and the customer service is excellent. And the shipping, which is free over 49.00, usually your package arrives the next day-and I have ordered as late as 11pm. And the most adorable thing is that, just like the commercials, when the chewy box arrives my dog knows- even when he sees it outside the door and theres no food in it. He knows the box. And loves it! Do yourself a favor and try Chewy, you will never need or want any other company for your petcare!
Our order was on time, cheaper, and delivered! Five Stars! No brainer! Yahoo! We love it! Love that we were able to edit Autoship feature.
Great prices, fast shipping thank you! As a elderly woman its hard to shop in the winter this was perfect for me. Candace Serviss
I had an issue with fed ex rerouting my pets food. Not Chewy. Coms fault. However Chewy. Com handled it immediately. Great customer service. Phone call answered immediately. Been using for 4 months. Extremeley Convenient, lower prices, Fast shipping and leaving their warehouse etc... Free delivery over $50.00.
They ship supper fast, great site and service. I use them regularly
Chewy is great they have just about everything you could need for pets. Love this site shipping is super fast usually 2-3 days, super customer service! Bought all pets Christmas presents from here because of their great selection. We have a pit bull who is a heavy chewer on his toys usually squeeky toys don't hold up to well with him but they have a lot of heavy duty squeeky toy on site. Shop here often can't beat prices!
I wanted to update my review as I have been using Chewy for over 1 year now. I remain very happy with Chewy and their customer service. I have found that they go to great lengths to keep their customers happy with the products they sell. It is nice to have a company that puts their customers needs first. It is worth giving Chewy a try. Their prices are good, their customer service is great.
Hands down the best pet supply site I have ever used. The site was easy to navigate. The prices were very good and the shipping was prompt. The personal notes and service put Chewy at the top of my list.
This is by far the best online pet needs store ever! Visit the site and you will be glad you did! Until I began with them I had never gotten a personalized Christmas card thanking me for my business. Helpful, friendly service you can trust.
I order Fromm's dry food from Chewy for my lab. I buy the largest size bag approximately every 5 weeks. Their prices are lower than anywhere else, shipping is free and every single order has arrived at my doorstep on the very next business day. I live in the Milwaukee area and the FedEx driver said Chewy orders ship from their Chicago warehouse. Why buy from anyone else?
This site has a huge variety of supplies for my dog. He has a strict diet, and I love how this site has special diet sections to help me filter through the brands available. Found the perfect food for him that he loves and everything is on sale. Great site!
About the business
Delivering pet happiness by conveniently shipping 500+ brands of pet food and stuff (for free!) while ensuring at-risk animals' lives are improved across the planet. 1-800-672-4399
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members