CheggReviews 457

My books were due but I wasnt finished using them until the last day of my due date. So I sent them after. Chegg charged me 2xs the amount the books were worth brand new from the book store on campus! I called the customer service and told them I had already sent the books out and they told me I'll get a refund when they actually get my books. Which can literally be any where from tomorrow to next week. So I'm out $400 until whenever they get the books. Then the customer service woman said if I didnt like it she could just disconnect the call. Excuse me? Do not use chegg they are a scam!

We did our very first textbook rental and this will be our last time to rent or buy from Chegg.com

On website and shipping slip, stated it would come with online access code(VISTAS 5E SE+SSPLUS VTXT), but no code upon receiving the book, so it made the rental useless, called the customer service, I was told online access code was not guarantee regardless what description on its website and shipping slip, really misleading, almost like scam, return the book right way, hopefully we can get full refund, never deal with Chegg.com again, absolutely not recommended, do not waste your time, go somewhere else even Chegg has a better price, because Chegg better price is worse than nothing

Chegg, is not a smarter way to student, it is deceptive way to student

It is all about Subject Matter Expert Coordinators. They are greedy and don't perform their duty honestly and correctly. Coordinators at Chegg never reply to Experts's question either in official Whatsapp group or via mail. The coordinators at Chegg are making students' and experts' experiences worst and it will cause loss directly to whole chegg community.One of the worst example of coordinators lazyness is they review expert answers and score it 0 without reading what is being asked in question. Experts need to remind them to read whole question and then score correctly. Chegg websites also fail sometimes to meet user expectation. After solving student question for 1.5 hours, at the time of submit the site respond that you have skip this question even when the question is never skipped and answer clock is ticking.

I used chegg consistently for 2 years. I had a few minor problems here & there, my account being locked, numerous unanswered questions, lack of communication between me & Chegg representatives. I canceled my subscription upon graduation in December 2017. In balancing my checkbook, I realize that Chegg had been withdrawing money from my debit account for an additional 14 months. I called and begged for a refund as my account had not been used for 14 months. The Chegg representative verified that my account had not been in use. She still refused to issue me a full refund. I have experienced a $210 loss behind Chegg. I spoke with Supervisors at Chegg & they actually asked me to provide a recorded conversation of me canceling my subscription. Who has a recorded line on their personal phone? I did not know I needed a recorded line on my personal phone to be able to fight off FRAUDULENT behavior. I simply asked her, "when I call why do the representatives tell me that I will be on a recorded line if there's no recorded line?" She gave me no response. I will be going to grad school for Mathematics come August 2019. I WILL NOT BE USING CHEGG. ANY OF MY COLLEAGUES USING CHEGG I WILL ENCOURAGE THEM TO CANCEL THEIR SUBSCRIPTION IMMEDIATELY BECAUSE IT COULD TURN FRAUDULENT. FIND ANOTHER PROGRAM.

I was a tutor with InstaEdu for years before Chegg bought them out. In August 2018, I wanted to add a new subject to my list. However, I was already maxed out at 40 subjects. I tried multiple methods to remove some subjects myself, before I finally decided to contact Chegg about the issue in September.

Now, 4 emails and 1 phone call later, they have done absolutely nothing to resolve the issue, instead responding to every single one of my correspondences with a slightly different paraphrasing of "We're sorry about the issue and your frustration. We have no timeline to fix it. Our team is aware. Let us know if you have any further questions."

To anyone thinking of tutoring online through Chegg, please reconsider and take your valuable brains elsewhere. To those considering receiving tutoring through Chegg, please be aware that the tutors are treated horrendously.

I paid for my daughter's books over a year ago. This year she paid for her books herself and didn't send them back in time so they charged her. When she didn't have enough money in her account they charged my card from over a year ago. I never gave permission for this and my card number that they had on file for me has since expired but they found a way to use it anyway. When I called them they explained that they NEVER take a card number off of an account. They will deactivate my card but if this happens to my daughter next year guess what THEY WILL DO IT AGAIN. My only option is to call my bank and cancel the card all together. What a complete illegal racket.

I ordered a textbook from Chegg and they sent me an empty package. Then, they sent me a textbook on CD which was not what I ordered. When I called to resolve the issues, they told me that I ordered the wrong thing and that they didn't make a mistake, which was not true. I asked for a refund and customer service said they'd send me a pre-paid shipping label. It was never sent. I followed up and received nothing but attitude from the customer service agent telling me I was outside the 21 day policy because of their mistake. He said I could still get a refund (thankfully!) but that I had to pay for shipping and tracking - ridiculous. He also said Chegg did not make a mistake (true, they made THREE). I am furious and will file this as fraud if I do not receive my refund back. Horrible, horrible customer service. I will NEVER buy another book from Chegg again. AVOID!

I rented a book from Chegg and forgot to return it on time and was charged an extension fee and a $70 replacement fee. I was told that because I did not contact Chegg before 7 days of billing I would not receive a refund of my replacement costs.!. Credit cards do not post in 7 days in order to realize I was billed! They said they would buy my book for $28! What a joke! Word of advice when renting text books, Amazon gives their customers the courtesy of refunding full replacement costs! Id never use Chegg again!

This is my first review ever.
I urgently needed an answer to a set of uni questions, a search on google brings up Chegg who claims they have the solutions, I should sign up to access. With hesitation but needing the answers I signed hopefully. All the answers to the questions were totally wrong, substandard is too much of a respectful word to use. Out of 4 questions none was answered even with a junior high school's intelligence.
I don't know about their other services but I feel so scammed!

I rented a book in September 2017 sent it back in December before the due date they charged me a late fee. I called costumer service a teller said it was their mistake I received a refund of 12.00. In February 2018 the charged me 192.00 I cancelled my bank card i never received a refund. It's April they chegg once again charged me 192.00 I don't know how they received my new debit card number. I'm going to have to deal with this once again.

By January I sent my book to this company knowing by email confirmation I would receive my check in the mail 15 days later. It turned out I nearly waited almost two-and-a-half months later; their excuse my book was, "suspected" that it may have "been a fraudulent copy." If I had not contacted them by email in complaint about their delay, I would not have known about the fraudulent copy reply. Why wait to email me a notice about something that could've been serious AFTER I contacted? I JUST received my check in the mail today - 3/27/2018. I don't want to sound like a whining brat, but Chegg has to do better to inform your customers on the issues at hand! You can lose customers, and frankly you just lost one - me!