Jasmineleigh P.

I used chegg consistently for 2 years. I had a few minor problems here & there, my account being locked, numerous unanswered questions, lack of communication between me & Chegg representatives. I canceled my subscription upon graduation in December 2017. In balancing my checkbook, I realize that Chegg had been withdrawing money from my debit account for an additional 14 months. I called and begged for a refund as my account had not been used for 14 months. The Chegg representative verified that my account had not been in use. She still refused to issue me a full refund. I have experienced a $210 loss behind Chegg. I spoke with Supervisors at Chegg & they actually asked me to provide a recorded conversation of me canceling my subscription. Who has a recorded line on their personal phone? I did not know I needed a recorded line on my personal phone to be able to fight off FRAUDULENT behavior. I simply asked her, "when I call why do the representatives tell me that I will be on a recorded line if there's no recorded line?" She gave me no response. I will be going to grad school for Mathematics come August 2019. I WILL NOT BE USING CHEGG. ANY OF MY COLLEAGUES USING CHEGG I WILL ENCOURAGE THEM TO CANCEL THEIR SUBSCRIPTION IMMEDIATELY BECAUSE IT COULD TURN FRAUDULENT. FIND ANOTHER PROGRAM.