Ashley L.

I ordered a textbook from Chegg and they sent me an empty package. Then, they sent me a textbook on CD which was not what I ordered. When I called to resolve the issues, they told me that I ordered the wrong thing and that they didn't make a mistake, which was not true. I asked for a refund and customer service said they'd send me a pre-paid shipping label. It was never sent. I followed up and received nothing but attitude from the customer service agent telling me I was outside the 21 day policy because of their mistake. He said I could still get a refund (thankfully!) but that I had to pay for shipping and tracking - ridiculous. He also said Chegg did not make a mistake (true, they made THREE). I am furious and will file this as fraud if I do not receive my refund back. Horrible, horrible customer service. I will NEVER buy another book from Chegg again. AVOID!