CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I had no problem to book a ticket and they were very helpful in my travel arrangements. I would definitely recommend people to book a flight with them. They focus on meeting the clients expectations and for fulling your travel needs and requirements.
It was quick, it was easy, it had the prices i wanted to see.
Everything was put together and worked for me. NO Hassel...
Stay far away this place. You will regret it. My flight booked on Oct 31 and it is now Dec 24 My flight has been changed three times. They will blame it on the airlines yet, if you go to other sites you'll see the flight is still there. They just dont book you and you get bumped. The latest change today isn't even listed. Meaning when you go to the itinerary it isn't even showing a change. My total time including layover has also increased 24 hours with them. If I have one more problem I will lodge a complaint with the better business bureau. Stay away from these rip offs. I found out the other day people in the military say the same thing.
I purchased a ticket to Mexico through Cheap O Air. My husband was hospitalized, and I wanted to cancel and get a credit for later travel. I had also purchased Travel Insurance. The representative was rude and extremely arrogant. I had also purchased other tickets for this vacation... directly through the airlines,. And it was a breeze receiving a credit to be used within the year. In addition to being rude... I was told that I had to pay a $50 fee up front to cancel, and lose another $59 for changing the flight. This $50 was an additional upfront fee... not deducted from the already paid ticket. I had used them several times before, but I never had to cancel or reschedule a flight. I can honestly say. It was by far the worst experience customer service experience I have ever had... ever! Needless to say... I will never use them ever again... and I strongly suggest that the company use American Representatives for customer service to Americans... the rudeness was appalling! I was not doing them a favor... I was the paying customer., A customer service department ONLY exists to service the customer, and maintain the integrity of the company. If this is so... why do you even exist? The man I spoke to sounded like he hated his job, and did not want to even be bothered. As an international traveler who travels 50-60 thousands miles a year... they just lost my business... FOREVER!
Customer's concern has been resolved.
CheapOair
Booked round trip for $751 after 2 days went down to $704 and when checked direct with the airline website find it for $684 they tick people into buying and after the 24 hours they offer to make changes they offer less prices so you can not get refund for the defirrance
They customer service instead of trying to sole the problem they hang-up on me tow times so they get ride of the problem worse customer service I ever experienced
Will never trust them again and please do not as they trick people into getting the more money for the same ticket
False advertising
Amr, after reviewing the reservation and details of your call, you contacted us 2 days after the booking was done. The agent advised you that our bpg is within 24 hours of making a reservation, and that you needed to contact us and provide screen shots of the lower fare and flights that you found, and forward in an email. We never received that from you within the 24 hours. We also checked yesterday for a lower fare, and the flights you have on Egypt air, are no where near the 704.00 price you paid, but well over 900.00 now. For a complete description of our bpg terms, please check out our website. Our apologies for the inconvenience.
CheapOair
I have used Cheap O Air multiple times now and I always receive amazing service. From the ease of the site to the actual customer service reps. I am always treated well and get any of the help that I need. The part I like the most is that they always follow up with me after my flight to make sure that everything went smoothly. I appreciate the ease of my travel. I always recommend Cheap O Air to all of my friends and family.
Always the best price. Customer service is wonderful. Love it
I called them on the phone and I waited for 30 minutes to actually have one person to help me. Then she was so annoyed by me and sounded like she doesn't want to be there. Plus, she didn't even answer my question. It was the worst experience ever. Not only she didn't help me out, but she also wasted my time! I don't ever want to book a flight with them anymore!
The rep from cheapoair lied to us about boarding a passenger that is wheel chair bound. He said there was no problem in flying my wife's dad from little rock Arkansas to Denver colo till she calls united to conferm and thay said no and dont bother with there ticket insurence thay wont refund half of the ticket price if any cause its under reveiw DO NOT USE CHEAPOAIR A BUNCH OF CROOKS stick to another reputable company!
Dear Randy, the calls have been reviewed and it was determined that your wife did not say he had to sit in his own wheelchair on the plane, she said he has to use his own wheelchair. If you have traveled often than it is entirely impossible that there is no space for a wheelchair in an aisle or elsewhere. The agent did describe 3 types of wheelchair service, including does the passenger need to be carried to his seat, or can he walk,. Very sorry for the miscommunication, but the airline refused to refund the non refundable ticket and they have the final say, as they are the end provider.
Total waste of $347 for a one way ticket from Colorado Springs to DFW. I went to GOOGLEFLIGHTS.COM and booked a flight for $58.00These guys are a total scam. They won't even give me a credit or any money back. I have used them several times and I will never use them in the future. Do your homework when dealing with this companyAnd hopefully they will speak better English in the future! Good luck..
The cheapoair website is quick and easy to use, and the customer service representatives are very efficient. It was an overall great experience! I won't use any other site for my bookings!
We booked 4 months early to make sure there wouldn't be any hassle for our trip. I have to call them over and over regarding the changes on our itenerary ( arrival on first lay over is 10pm and we have to catch the next flight at 10:30pm which barely give us time to get out of the first plane and run to the next one). Agent I spoke to about this told me that half hour is enough to catch a connecting flight ( in an international airport) within 30mins, when we are suppose to check in atleast 2hrs before flight. Now, 10 days before our supposed flight, we do not hAve confirmation yet. Been calling them for the last two weeks regarding the changes on our itenerary and still couldn't give us confirmation. Agents I talked to would just tell me they would call me back at a certain day but they never did. It's been so stressful dealing with this company, I quit my job so we could go on a trip and now we aren't even sure if we have a flight to catch. The little money we save from going to Cheapoair instead of getting help from a local travel agent is not worth all the hassle and worries.
Laiza, at times the airlines under go several changes in their operations, and it could be even a day before a departure. As a travel agency we have no control over the changes, but can only help in getting a suitable flight that works for you with the help of the airline. As of Nov 29, your schedule change as you described was worked out, and you no longer have this connection that didn't work. We have reissued your ticket, and emailed the new confirmation on Nov 29. Our apologies for any inconvenience.
We purchased our flight to Italy for $985 for both my husband and I. We noticed that they only charged $800 to our credit card and our confirmation said the tickets had not been issued. We called them and they said it was our bank holding the funds. We called the bank and they said the funds were released and it even showed up on credit card online. We called united and they said that Cheap O Air hadn't paid them yet so our confirmation hadn't been ticketed. Cheap O air kept telling us we had not paid them yet we had a confirmation email and our seats. 24 hours later we received a credit back to our account and no one told us. We called and they said that united would not accept the tickets. Meanwhile they tripled in price not allowing us to go on our trip. So they deliberately held our money and didn't pay united and made us miss out on your trip. They scammed us and I will tell everyone I know to never book through them.
Their website is misleading and the customer service is terrible. I was promised a refund as they flight I booked was not the flight they sent me tickets for. I never got the refund. They didn't even try pretend they were concerned about customer satisfaction - they kept telling me that BA wound't refund them so why on earth should I be refunded and leave them out of pocket. They are scam artists.
Cheapoair insurance is a scam. I bought my ticket through them to fly back to the country. I have to change the date to fly back to the United States because I have to spend more days helping the missionary group i am with. Their insurance which is Tripmate told me, I need to have documented military order since I am in the military or documented medical reason in order to change the date. I do not have any of those because it's for a mission trip. I will have to buy another ticket if I want to change the date. I believe that's a rip off. You buy a ticket plus the insurance in case there is a change in the plan. Still, your trip is not covered with tripmate. That is sad. That is a rip off. I contacted American airlines. I am told I have to pay $200 plus the difference in price because my ticket was so cheap. Same thing happen with me with Southwest Airline. They held my ticket for a year for me. All I had to pay was the difference in price. American Airlines is not customer friendly. Don't waste your time buying ticket from them if you know you change the date. Do not waste your money buying their insurance which is tripmate. It's a rip off. You will not be covered.
Dear Jacques, our apologies for the inconvenience. The insurance PDF file was provided to you during the booking process with the complete coverage of the insurance. It does not cover a change of plans, it is for medical emergencies, illness, and bag delays. Very sorry that the coverage was misinterpreted, but the agent did follow the proper guidelines regarding airline exchange policies.
These people are scam artists. Worse customer service ever when it cones to refunding your money. I purchased 2 airline tickets through PayPal and didn't receive a confirmation. I then called and was told it was because the transaction did not go through because the ticket prices changed. He then booked my tickets on the phone and had me to use my credit card. He assured me PayPal would not be charged. Well guess what, 2 days later there was a charge through PayPal. So after calling and spending hours to resolve this, They haven't refunded a dime of my money. I am now resulting to getting an attorney. No way will they rob me for my money. Save yourself the trouble and book directly with the airline or Priceline. Wish I could give 0 stars to these thieves.
Wanted to change a flight I had booked and experienced disastrous customer service. Being transferred from one line to another. Then they wanted a ridiculous change fee, service charge along with the difference in airfare. These are a bunch of Frauds!
When I was searching for best deals for plane ticket prices and cheapoair.com was one fo the options that I saw. And it has the best deal compared so I took the offer and would do it again.
When my husband booked our Son's ticket back in September, we found a good price for the dates we needed. As he was booking it, a screen popped up saying we found a $100 less flight, so he clicked that one instead. What he didn't see was that the return flight was a MONTH LATER than what we wanted! We wouldn't have cared a day or two before/after what we wanted. But he saw it say the day (7th of the month) and thought it was the same day. Who would have thought it would be the next month!?.
Our fault, for not seeing this until, I go into the email yesterday to forward the information to our son, for him to get ready in the next month to come. I noticed it, called and the guy seemed helpful in the beginning trying to find best price to help me out, and so I was thinking I would have to pay $200 maybe $300 to change the return flight. The guy tells me it would cost $900 to change the return flight! As I told the guy I would have to talk with my husband and call back, he told me I would not be able to change the return flight if I did not purchase it then, and he was putting notes in there about it. REALLY?
My husband called today to try and resolve and cancel the flight completely. Take in mind, we are not asking for a full refund or credit. We understand we did not catch it saying the wrong Month for the return, but something should be done to help compensate somehow.
Be AWARE of what you are clicking and Thoroughly check the dates! They could change the dates to a Month later than what you are wanting so you get a "Better Deal". In my opinion it's a better deal for them!
Dear CM, very sorry to hear of your recent booking experience. We have looked over your concern and reviewed the reservation. But after researching, we found that the flights searched were exactly what was entered into the website and you received, Dec 17-Feb 7, our pop ups as you mentioned only go out 2 days later, or 2 days earlier, not months out. It very well could be that when the calendar popped up to select the return date it adjusted, therefore February was now up, and your husband didn't realize it. You do have a grace period within 24 hours from the purchase to contact us and make adjustments, or cancel it and get a full refund. Looks like we didn't hear back until Nov. 11, and the fare rules of the ticket does not allow changes. We did try and assist you with a flight for the return, but it appears the fares have increased. Also you can tell if we offered an alternate date that you accepted, because it will be displayed on your confirmation directly beneath the flight details, also on the payment page. Our apologies for the inconvenience.
Search details of the client are as follows
City Pair: ATH - SFO
Dates: 12/17/2016 - 1100 -: 02/07/2017 - 1100
Trip Type: ROUNDTRIP
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael, our apologies for the inconvenience the airline has caused in changes in their operations. As a travel agency, we have no control over the changes the airline makes in their schedules, and we can only provide you with the options that they present to you for the new flights. There is a misconception that travel agencies have the say in switching customer's flights around, and placing them on less than desirable options, but that is not the case. CheapOair is not the end provider, nor do we have a say. We can certainly go back to the airline and check if there are any other flights they have that will work for you, but it's not guaranteed they will.