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When my husband booked our Son's ticket back in September, we found a good price for the dates we needed. As he was booking it, a screen popped up saying we found a $100 less flight, so he clicked that one instead. What he didn't see was that the return flight was a MONTH LATER than what we wanted! We wouldn't have cared a day or two before/after what we wanted. But he saw it say the day (7th of the month) and thought it was the same day. Who would have thought it would be the next month!?.
Our fault, for not seeing this until, I go into the email yesterday to forward the information to our son, for him to get ready in the next month to come. I noticed it, called and the guy seemed helpful in the beginning trying to find best price to help me out, and so I was thinking I would have to pay $200 maybe $300 to change the return flight. The guy tells me it would cost $900 to change the return flight! As I told the guy I would have to talk with my husband and call back, he told me I would not be able to change the return flight if I did not purchase it then, and he was putting notes in there about it. REALLY?
My husband called today to try and resolve and cancel the flight completely. Take in mind, we are not asking for a full refund or credit. We understand we did not catch it saying the wrong Month for the return, but something should be done to help compensate somehow.
Be AWARE of what you are clicking and Thoroughly check the dates! They could change the dates to a Month later than what you are wanting so you get a "Better Deal". In my opinion it's a better deal for them!
Tip for consumers:
Double and Triple Check the DATES before finishing your purchase and again once you get your confirmation email! VERY tricky of them to offer better discount rate, but changing the dates a month out from what you wanted!
Sharon O.'s review of CheapOair earned 2 Very Helpful votes
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This is rather confusing and a surprise to see the additional fees AFTER I booked the flight....
Dear CM, very sorry to hear of your recent booking experience. We have looked over your concern and reviewed the reservation. But after researching, we found that the flights searched were exactly what was entered into the website and you received, Dec 17-Feb 7, our pop ups as you mentioned only go out 2 days later, or 2 days earlier, not months out. It very well could be that when the calendar popped up to select the return date it adjusted, therefore February was now up, and your husband didn't realize it. You do have a grace period within 24 hours from the purchase to contact us and make adjustments, or cancel it and get a full refund. Looks like we didn't hear back until Nov. 11, and the fare rules of the ticket does not allow changes. We did try and assist you with a flight for the return, but it appears the fares have increased. Also you can tell if we offered an alternate date that you accepted, because it will be displayed on your confirmation directly beneath the flight details, also on the payment page. Our apologies for the inconvenience.
Search details of the client are as follows
City Pair: ATH - SFO
Dates: 12/17/2016 - 1100 -: 02/07/2017 - 1100
Trip Type: ROUNDTRIP