Jacques S.

Cheapoair insurance is a scam. I bought my ticket through them to fly back to the country. I have to change the date to fly back to the United States because I have to spend more days helping the missionary group i am with. Their insurance which is Tripmate told me, I need to have documented military order since I am in the military or documented medical reason in order to change the date. I do not have any of those because it's for a mission trip. I will have to buy another ticket if I want to change the date. I believe that's a rip off. You buy a ticket plus the insurance in case there is a change in the plan. Still, your trip is not covered with tripmate. That is sad. That is a rip off. I contacted American airlines. I am told I have to pay $200 plus the difference in price because my ticket was so cheap. Same thing happen with me with Southwest Airline. They held my ticket for a year for me. All I had to pay was the difference in price. American Airlines is not customer friendly. Don't waste your time buying ticket from them if you know you change the date. Do not waste your money buying their insurance which is tripmate. It's a rip off. You will not be covered.

. I bought my ticket through them to fly back to the country. I have to change the date to fly back to the United States because I have to spend more days helping the missionary group i am with. Their insurance which is Tripmate told me, I need to have documented military order since I am in the military or documented medical reason in order to change the date. I do not have any of those because it's for a mission trip. I will have to buy another ticket if I want to change the date. I believe that's a rip off. You buy a ticket plus the insurance in case there is a change in the plan. Still, your trip is not covered with tripmate. That is sad. That is a rip off

I am in the United States military. I booked my ticket through Cheapo air to go to a mission trip to Haiti. I must spend more time there because the missionary group that is with me need my assistance for few more days. After I bought my ticket I made sure I bought the insurance plan with it in case I should change my return date. Now, when I call cheapoair, they told me to change the return date I need to have documented military order or documented medical reason. Same thing happened with me few months ago with Southwest Airline. I bought my ticket while I was on deployment to go on leave to see my family. When I got home, my sister sold me her car that I had to drive back to Norfolk. I called Southwest Airline, they accepted to hold my ticket for a year. It was one of the Getaway ticket which was super cheap. I just used it recently. All I had to pay was the difference in price. Now, with American Airlines, I am told because my ticket was so cheap, to change the date, I'd have to pay an extra $200 plus the difference in price. The way business go this day with Airline companies, the consumer is the looser in every case. The consumer pays for the ticket to fly plus the insurance in case there is a change; cannot get what he/she wants.
I also called Tripmate the insurance company. They told me the same thing. Whoever is flying with American Airlines, if you buy a cheap ticket to not buy any insurance because it does not mean anything if you have to change the date.