CheapOairReviews 14,840

Booked flight and insurance April 23 with Cheapoair. Flight canceled April 26 for June 5 flight with COPA from Colombia to Kelowna. April 26 completed on line info. As only form of cantact to rebook. Message back will contact by phone within a few days. Emailed Customer Service answer was will contact shortly April 27. Now May 4th no contact. STATUS UPDATE 60 days later no refund now told to deal with Copa. DO NOT DEAL WITH CHEAPOAIR. They are liars.

EVERYONE NEEDS TO REPORT THIS COMPANY TO BETTER BUISINESS BUREAU...
Also call your local government to report them.
All other business's are helpful and giving, CheepOAir is all about taking.
$35.00 cancelation fee for each customer(Ticket), that was canceled on?
What kind of world?
You will hear bad stuff about this company in the months to follow...

Any time I get an offer to book a vacation with a booking company I send the following...
I just wanted you to know that because of the way CHEPOAIR has handled my COVID cancelation,
I will never use a booking company again. They have ruined it for all of you>>>

Bought 5 round trip tickets plus the service fee plus travel insurance. Nothing but the run a round since having to cancel due to the virus. Every email says we will review in 7-10 days. Been over a month and called my credit card company. Not only was I nor refunded the ticket price, they had an additional charge of $175 to cancel the tickets but no refund. This is the very worst I have ever been treated virus or no virus. Shame on CheapOair but guess their name says it all. Never again

If you flight booked on Cheapo goes well, thank your lucky stars! If it does not go well, don't expect any help... even if you pay the additional amount for insurance or their "Premium" customer service... there is non. You get the same number as everyone else... and currenty the phone number they give out on their website does not work. And when you fill out the forms online... hope and pray you get an answer. I have booked more then 5 trips and flights on Cheapo... and they are dishonest to say the least. They try to rip you off whenever they think they can get away with it... I tried to cancel flights and they just sent me the same standard emails... no help!

Have you seen the thousands of complaints on all of social media concerning their policies. No refunds on cancelled flights is against the law. Today I posted on seven different private groups on Facebook in four countries an offer of $10,000 to support, seed and start a class action suite in any country at any time. My Mother, may she R. I. P,, bought Apple at $3 a share (5,000 shares). After two two for one splits and one 7 for one split I have more money than what I know do with it. I am 68 and retired, I swear on her grave that I will devote any funds and time to get this going.

I bought a round ticket for my mother in law, a 80 year old women, and trust me it wasn't cheap. Due to COVID19 she couldn't travel. I called them to cancel and get refund and it was a nightmare to get hold of someone to speak to not only hanging up on me multiple times after putting me on hold for at least 30 min but also not clearly answering my request of refund blaming it on the airline. I strongly do not recommend them and would advise to spend extra $$ to insure better customer service with a much more reliable agency.

My flight has been cancelled due to COVID-19 yet I can't get any answers from Cheap O Air and I can't get them to refund my money. All I get is a message that they received my question. The airlines say I have to get the refund from Cheap O Air. They can't issue it but I should be getting a refund. What horrible service. I can't see ever using them again. Just to update this, they told me they would refund my money after this review only to take over $800 in fees from my refund. Then told me who knows when it will actually get back on my card. DO NOT USE THIS COMPANY FOR YOUR OWN SAKE. I assume I'll need an attorney to get my money back.

I originally booked my flight to Tokyo Japan through Cheapoair in September (I purchased travel insurance through them as well). The Flight was suppose to be on April 16th, 2020. I decided o cancel my flight on March 5th, 2020 due to the severity of the Corona virus pandemic. The lady on the phone claimed that she couldn't give me a full refund because the pandemic wasn't a valid reason to cancel. She only promised me $160 even though I paid $778.72! I started to question her about it and she hung up one me! A few days passed by and I only got $60 back. I am outraged that I didn't even get the little that they promised me! Covid 19 should be a valid reason to cancel and I should have got my full $778.72 back. I do not recommend Cheaopair to anyone! They do not respect their customers.

Shady pricing - tried to charge me to cancel my flight due to COVID and claim it was the airline policy. Called the airline and they said all cancellations were free. Haggled with me - "how about $20 cancellation fee instead of $50? Usually it's $100!" I refused and they kept transferring me to different people who barely spoke english. I think the goal was to frustrate me into giving up so they could keep my money.

Made me wait on hold for 5 hours, tossing me between "managers" and higher ups. Not worth the $20 savings, do yourself a favor and use any other travel agency. No online flow for cancelling or changing your flights.

There is no professionalism no empathy no sympathy shown! They are crooks! They canceled my booking And haven't processed my refund! It's been weeks that I've been waiting! I cannot get through to anyone and no one will contact me to make matters worse they had the nerve to recharge my card with all these fees! Every time I call or email no response and my calls are always disconnected or dropped! There will be a legal action taken against them and I highly advise no one to book with this company!

Only spend money with Cheapoair for situations where you'll never get what you pay for. And never buy insurance.

UPDATE: CheapOair asked that I revise my review because they refunded a $70 charge. While they did refund the $70, that charge was made so that I can receive a $182 credit for a flight that was cancelled by the airline. Had I just booked through the airline, the airline would have just issued the credit or refund without an additional charge. CheapOair was happy to refund me $70 because it meant they could keep the cost of my cancelled flight. My original review still stands.

I'd give 0 stars if I could. I booked a flight with CheapOair with a gift card as well as paying with my credit card. When the coronavirus outbreak happened, I attempted to get a refund, or at least keep the value of my flight. Well, the $100 gift card I got from my dad is completely gone now. They say that it can only be used once and CAN'T be returned (not even if a flight is cancelled)! My flight is cancelled and that money is just gone. This company does all it can to squeeze every dollar out of consumers' pockets. They charged my credit card the $35 cancellation fee, even though I NEVER got to speak with an agent to finalise my cancellation, even though they sent an e-mail clearly stating that I need to CALL to finalise it. Right now, their call entre is closed down, as is their online chat (I'm not sure how THAT is closed... can't their employees work from home?). There is no way to contact them, other than e-mail, and even that will take at least a week or two to get a response. I am highly disappointed and upset with how CheapOair is handling the coronavirus outbreak and all the cancellations and changes that need to be made. I NEVER in my life would even think to use CheapOair; the only reason I used it was that my dad got me a gift card for them. But in the end, they basically stole back the gift card and then squeezed even more money out of my pockets without my consent. The website is horrible; it keeps redirecting you back and forth to all sorts of pages that are utterly useless. At this point, I don't even know what happened to the value of my ticket. I am not sure if I'll ever see that money again.

TL; DR: They scammed me. They robbed me. CheapOair is a crooked company. DO NOT USE THIS COMPANY. Use more reputable travel agents sites, or better yet, the BEST option is to book everything yourself through the *actual* airline/hotel/car rental service/etc. Site.

I had to call Cheapoair multiple times to refund my money since the airline (Royal Jordanian) cancelled all flights because of Coronavirus Pandemic. Anytime an airline canceled a flight they must refund the money to the customer but I spent hours and hours being on hold frustrated with no decent resolution. If I'm lucky I will get a future credit but they force me to use the same Airline which sucks. They take your money fast and be careful they keep your card information on their server, that makes me very worried.
I would never use Cheapoair again

Read the bad reviews listed before booking, if I would have read before using I would not have used. All all my issues are already posted by someone else. They pull you in with cheap flight and they get you with bags, $50 each way per bag, so my wife and I had $200 in bag charges to go to Florida. Would not even credit bags that did not fly. Because of the Covid 19 we drove back from Florida, and would not issue a credit for the flights or bags. Even worse every phone call was disconnected or would not go thru. Don't expect any customer service help if you need it. Looks like we will never see a dime!
I have talked with a couple business men that fly a lot and say they always book direct with air lines. They also say they never had a hard time getting a credit back on a cancelled flight which has happened for them many times in business. We also bought all the flight insurance extras that wont mean a thing if customer service don't answer phones or emails. Was the worst experience ever when flying. My advise would be just go book direct with the airline you wish to fly with. They at least returned our calls and answered the phone. Because the flight was not booked with airline direct they could not help us with a credit. They did offer to reschedule flight within 90 days but this was a vacation and we normally don't fly more than once a year for a vacation only. Also, with Covid 19 who is going to fly this quick. So guess it was just a big loss. Again, just book direct with the airline. You do not save money going thru CheapO Air. They may make it easy to book but don't look for any help after that!

I booked a nonstop round trip flight for my wife over a month ago. They charged use for a nonstop round trip flight then about 1 week ago we got a text saying that now she has a a stop with a 5 hour delay and they know that she has a low immune system and uses a walker. We try to get a refund or get another flight but all they could do is charge us more if we wanted to up grade or go nonstop. This is what you call a typical Bait and Switch during a Nation Pandemic. SHAME ON THEM

Due to the severity of the coronavirus killing people and you cannot leave your house unless for essential needs let alone flying anywhere I had to cancel my flight and then CheapOair scams me out of $237 for cancellation fees and for surcharges I don't know what kind of world that you guys are living in but in this world people are dying I want my $237 back. And I hope other people see this and do not use your services cuz I never will again