Kraig K.

Read the bad reviews listed before booking, if I would have read before using I would not have used. All all my issues are already posted by someone else. They pull you in with cheap flight and they get you with bags, $50 each way per bag, so my wife and I had $200 in bag charges to go to Florida. Would not even credit bags that did not fly. Because of the Covid 19 we drove back from Florida, and would not issue a credit for the flights or bags. Even worse every phone call was disconnected or would not go thru. Don't expect any customer service help if you need it. Looks like we will never see a dime!
I have talked with a couple business men that fly a lot and say they always book direct with air lines. They also say they never had a hard time getting a credit back on a cancelled flight which has happened for them many times in business. We also bought all the flight insurance extras that wont mean a thing if customer service don't answer phones or emails. Was the worst experience ever when flying. My advise would be just go book direct with the airline you wish to fly with. They at least returned our calls and answered the phone. Because the flight was not booked with airline direct they could not help us with a credit. They did offer to reschedule flight within 90 days but this was a vacation and we normally don't fly more than once a year for a vacation only. Also, with Covid 19 who is going to fly this quick. So guess it was just a big loss. Again, just book direct with the airline. You do not save money going thru CheapO Air. They may make it easy to book but don't look for any help after that!

I am afraid to order without having Pay Pal. The idea of using Western Union does not make me secure.