CheapOairReviews 14,841

Very helpful phone call with on of your people. He was very understanding and addressed all my needs. Thank you.

Not the first time I use this site for booking and never had problems.

Pretty good setup; easy to use. Not happy with extra charges on the selection of the seats.

Very good service. The agent was very helpful and gave me a senior discount as well... carn't beat that

In February, I booked a trip from St. Louis to Manila using a credit that was valid until March 18,2022. I received my itinerary via email. I go the airport to find out that my first of three flights did not exist. I was NEVER notified of an itinerary change. I call customer service from the airport. No customer service until 8AM EST.

I go home and call customer service. They tell me that my credit was expired even though I booked the trip before the credit expired. So, they booked a trip for me using a credit they say they couldn't use.

I move to the chat. The agent agreed to give me a discounted trip for $550. They send me an email and the payment portal link does not work. Two hours wasted.

I move back to the chat. The next agent has no record of the discounted trip and now they will not honor the $550 price. I will instead have to pay the full website price. They sent me the terms of using my credit and even there it doesn't say I have to actually fly before the credit expires. I looked at the airline's terms and it does not say that either.

So, I lost my $1,100 credit and a discounted trip because these people have no idea what they are doing. They booked me a trip using a credit which they said was expired, one of my flights vanished and they didn't tell me, and they refused to do ANYTHING to make up for it.

I fly all over the world. I will NEVER use CheapOair again, I don't care how much it costs me. It was the worst customer service experience of my life.

Nice and smooth and fares are really cheap and ease on navigation through your site. Thank you CheapOair.

Thank you for making things easier. I like from your website that you display the different options in airlines, prices at once.

Great price, easy to navigate and friendly service personnel.

Easy booking access friendly site and great prices

Everything are good. Thanks! Keep on doing business in the future recommend to our friends well is easy to read and easy to do overall. Because my English is so so.

Awesome App, very easy to book the flight and see details from start to finish. I had no problem referencing the items needed for departure and arrival times. I could view the layover times which was a key deciding factor

I've waited 15 months now for a refund from May 2021, despite recently getting an email from them stating I have a flight credit, which o called them on, only to be told please disregard email, we're still working on it! Absolutely speechless, shocking service, but if they think I'll just forget it and walk away, they may think again. I'm now ready to
Publicize this shocking service to all concerned NEGATIVE Stars I had to tag at least 1 star here

If I had the possibility to give 0 star I will. I bought a 1612$ ticket and trying to contact them for 3 days to cancel because I didn't had my visa, they responded to me the hour of my flight departure to tell me that my tickets is not refundable. They just wanna eat your money. And the customers service is too long for nothing concret. Very very poor agence.

I tried changing dates but the website took me to speak to an agent, called several times, when the call dropped no one would call back even after they promised they would. 5 people did not call back. I explained what I wanted via email to a lady called Celina, she was hopeless. They eventually directed me to Singapore airline to change my ticket. I paid a difference of $1200 after two weeks of countless calls. This is disturbing. They are horrible

Thanks for the help. The lady who responded to my phone call was extremely helpful and generous with her time. She was immediately able to take care of my reservations, bookings, etc. It was a pleasure talking to her.