On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
At the end I put my discount card and you charged me anyway the additional 10 dollars. Also called the Customer Service and they were more lost than I was. Bad customer service... the worst
Its so good to buy ticket on this website. The process is short and secure.
The app wouldn't let me use my points on my flight. Also every time I get on the app, it doesn't recognize me password and I have to reset it every time.
Could not apply promo code you send me by email, please
Very friendly user website to book the airline tickets
Great prices, great app and very easy to use. Shame I couldn't change currency from American to New Zealand within the app. Otherwise totally recommended
Excellent and Good service. Easy & simple
We had no hassles
Experiencia excelente en todos los sentidos con excelente atencion
I have been booking Internationally using CheapOair. The prices option are significant. I can find great prices for my trips. The processes have been straightforward and fast.
Too many clicks and add-on fees in order to complete the reservation.?
Can't figure out how to add luggage and fifteen more characters
Greatest he was the best he was patient and handled all that happened. Thank you
Very good web, but please show in a very obvious place the reservations information. It is very difficult to locate within all the rest of services you want to sell, not well designed for the client that needs to get quick information of already done reservations.
Once you reserve a plane ticket it is almost impossible to find where to print the details of your reservation because of the tiny size and the specific place you give to it in the webpage in comparison with all the rest of additionals you are attempting to sell. It is annoying. One knows if you need a car or additional service, and DEFINITELY needs to get to the printing itinerary link. YOU SHOULD NOT HIDE IT TO EMPHASIZE YOUR ADDITIONALS.
A bit difficult not to get confused with all the pop ups and offers.
Easy Navigation and great options were available to me. I was very pleased with my search and will continue to use your service.
It was seamless! Needed a quick ticket to fly to Columbus as my daughter will be delivering soon and we will be new Grandparents.
I always find great offers and wonderful pricing in CheapOair!
So easy doing this online. Saves the problem with talking with someone on the phone that could result in incorrect booking or details of the booking.
Cheapoair is the worst company to deal with. We booked a trip in January, paid extra for cancelation insurance (was told point blank, yes it will cover you if you have to cancel due to covid). Had to cancel due to COVID, cheapoair as well as their insurance denied our claim. When we tried to rebook the trip the agent at cheapoair tried to book a flight that would have cost us an extra $400 (above our credit). When I spoke to the agent, after waiting 45 minutes on hold she hung up on me because I questioned the fact that they have the same flight $500 less to the same destination. Do not use cheapoair, and if you do dont get ripped off buying the insurance, its throwing your money away.
They are very unprofessional and do not stand behind their services. I WILL NEVER book with them again and will tell everyone I know of my experience.
I book a ticket dubai to manila till now not getting a e ticket awaiting prompt action but nobody can give me proper on how these to be done and get my e ticket
I hope I choose the right hotel for the trip since I previously seen another hotel but the price was better
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members