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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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North Carolina
1 review
0 helpful votes
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Thanks much for all your assistance
August 21, 2022

Thanks much for all your assistance. The customer support team spoke clearly and concise on booking my airline tickets.

Date of experience: August 21, 2022
California
1 review
0 helpful votes
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Very quick, smooth, and efficient
August 21, 2022

Very quick, smooth, and efficient. I had no problems getting what I needed. Cheapoair is amazing.

Date of experience: August 21, 2022
New Jersey
1 review
0 helpful votes
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Too many options to go through
September 20, 2022
Updated review

Too many options to go through. It was difficult to navigate through the site.

Date of experience: August 21, 2022

Too many options t0 go through
August 21, 2022
Previous review

Too many options t0 go through.

Date of experience: August 21, 2022
Texas
2 reviews
0 helpful votes
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I used to buy tickets almost every year with your company

Date of experience: August 20, 2022
New Jersey
1 review
0 helpful votes
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After talking to a rep, I was explained and cleared...
August 20, 2022
Updated review

After talking to a rep, I was explained and cleared because there were many confusing offers.

Date of experience: August 20, 2022

Too many offers that are really confusing
September 16, 2022
Previous review

Too many offers that are really confusing.

Date of experience: August 17, 2022
New York
1 review
0 helpful votes
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All the process continued smooth throughout the online...
August 20, 2022
Updated review

All the process continued smooth throughout the online experience.

Date of experience: August 20, 2022

So far the online experience has been smooth..
August 20, 2022
Previous review

So far the online experience has been smooth..

Date of experience: August 20, 2022
California
1 review
0 helpful votes
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GOOD
August 20, 2022

GOOD. Happy. Everything needed was there. No problems..

Date of experience: August 20, 2022
Illinois
1 review
0 helpful votes
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Fast and great price
August 20, 2022

Fast and great price. Have used it on other trips.

Date of experience: August 20, 2022
Minnesota
1 review
0 helpful votes
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...
August 20, 2022

...

Date of experience: August 20, 2022
AE
1 review
0 helpful votes
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Excellent experience, it was easy to book my required trip
Best regards for the good services

Date of experience: August 19, 2022
New Zealand
1 review
0 helpful votes
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Was easy to make the booking and convenient being able...
August 19, 2022
Updated review

Was easy to make the booking and convenient being able to book accommodation at the same time as flights.

Date of experience: August 19, 2022

Its been fine
September 18, 2022
Previous review

Its been fine

Date of experience: August 19, 2022
Florida
1 review
0 helpful votes
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Someone called me to ask for information i already provided to book the flight and made it sound super sketchy.

Date of experience: August 19, 2022
Canada
1 review
0 helpful votes
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Avoid at any price
September 18, 2022

Its understood that it is challenging times right now, but I would rather stay put if my only option was to use this website. Connecting Flights got canceled, and there was no one to help- they basically said we were on our own. When we booked directly with airlines to replace the canceled flights with major out of pocket expenses because of the last minute change, CheapO didn't not only compensate us for the difference but they also refused to refund us for the canceled flights - and told us to fight it out with the airline- "their fault not ours". The people were rude and unhelpful. Never again!

Date of experience: August 19, 2022
Virginia
1 review
0 helpful votes
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Nice & easy
August 19, 2022

Nice & easy.
In about three minutes I was able to book a last minute flight reasonably priced.

Date of experience: August 19, 2022
Nevada
1 review
0 helpful votes
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It was easy, affordable and great, so I will be recommended the CheapOair to my friends, thank you so much!

Date of experience: August 19, 2022
GB
1 review
0 helpful votes
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Richie was very friendly and helpful
August 19, 2022

Richie was very friendly and helpful. Because discussion by text was difficult he phoned me, however the line was very bad, probably not your fault!

Date of experience: August 19, 2022
TT
1 review
0 helpful votes
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The experience was simple I broused for a while before selecting the accepted booking I will continue to access your site for my travel arrangement

Date of experience: August 19, 2022
Argentina
1 review
0 helpful votes
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Excelente, muchas opciones de vuelos y aerolíneas a buen precio

Date of experience: August 19, 2022
Saudi Arabia
1 review
0 helpful votes
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Great easy booking, sometime the web site gets stuck when using credit cards but if you use an ATM card it will work

Other than that they have good deals

Date of experience: August 19, 2022
Utah
1 review
0 helpful votes
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I was approved for the credit card but your system does not let you split a payment using your cheap card and a debit card... your system promotes spirit airline nes yet your credit card does not affiliate with spirit. I will be placing negative reviews on every site possible what a horrible experience

Date of experience: August 18, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209