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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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Illinois
1 review
0 helpful votes
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So far, I find the best ticket for my trip. This is the best web to buy your ticket

Date of experience: August 13, 2022
Texas
1 review
0 helpful votes
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Great site to work with, I was able to make my payment online with no problem using a pre-paid card, The site gave me a lot of options to help with my sister's travel. And she will be so pleased with her flight.

Date of experience: August 12, 2022
Colorado
1 review
0 helpful votes
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I like your service
August 12, 2022

I like your service. I will use your service again. It is quick and easy and when I go directly to the airlines I do not get the same pricing.

Date of experience: August 12, 2022
AE
1 review
0 helpful votes
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E TICKET NOT RECEIVED AT THE SAME TIME, Need to be very neat in your amount to be deducted from the card.

Date of experience: August 12, 2022
Oregon
1 review
0 helpful votes
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I have had a horrible time with cheapOair. I had my first senior moment and accidentally put my mom's maiden name on her ticket. I noticed it right away and tried to correct it. Even though I bought all of the insurances, I have still had the run around on this. First I am told that they can fix this no problem, then they say that I need to send them documentation. I send the documentation they request. Then they say they can fix this no problem. Then they tell me there will be a $100.00 change fee. I pay the fee. They then say that they can fix this no problem. They ten tell me that I have to wait 72 hours before my flight for them to make the change. They say to give them a call and they will take care of it. Today is 72 hours before my flight. The first agent I spoke with said that changes were not allowed. I went through the whole story with him. He then said I needed to send an email. I told him that I was told to call. He kept insisting on an email. He then hung up on me. I called back insisting to speak to a manager. I have now been on hold for over 30 minutes and still nothing. I finally hung up and called back. I am being told that I have to re-submit everything again and it will now be another 24 hours for them to review everything. This has been one of the worst experiences I have ever had and I used to be in the travel business. I would never recommended this company to anyone.

Date of experience: August 12, 2022
Massachusetts
1 review
0 helpful votes
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Great prices easy booking we found what we was looking for

Date of experience: August 12, 2022
Texas
1 review
0 helpful votes
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All good and excellent, booking flights was easy on their website and payment was also made easy.

Date of experience: August 12, 2022
Massachusetts
1 review
0 helpful votes
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The site was Very user friendly
August 12, 2022

The site was Very user friendly. I would definitely use it again. Customer Service was excellent.

Date of experience: August 12, 2022
Oregon
1 review
0 helpful votes
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Somewhat confusing with the profusion of ads but, all...
August 12, 2022
Updated review

Somewhat confusing with the profusion of ads but, all in all I found the experience illuminating and interesting!

Date of experience: August 12, 2022

Somewhat confusing with the profusion of ads
August 12, 2022
Previous review

Somewhat confusing with the profusion of ads

Date of experience: August 12, 2022
Florida
1 review
0 helpful votes
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Very good services. Very good professional and fast customer service.

Date of experience: August 12, 2022
Florida
1 review
0 helpful votes
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THE WEBSITE WAS VERY EASY TO NAVIGATE, I DO RECOMMEND TO USE THIS PAGE. ITS SIMPLE AND VERY GOOD PRICE

Date of experience: August 12, 2022
Texas
1 review
0 helpful votes
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I just think it's ridiculous the charges you apply if a flight has to be changed.

Date of experience: August 12, 2022
Saint Lucia
1 review
0 helpful votes
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Very very good
August 11, 2022

Very very good. I really appreciate your level of professionalism and courtesy.

Date of experience: August 11, 2022
Canada
1 review
0 helpful votes
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It should be cheaper
August 11, 2022

It should be cheaper. There is currency converting. It should be no extra charges.

Date of experience: August 11, 2022
California
1 review
0 helpful votes
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This has been a very positive experience. Courteous and provided me with the choices that were specific to my needs.

Date of experience: August 11, 2022
Alaska
1 review
0 helpful votes
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...
August 11, 2022

... excellent, as i needed the best value and 1.5-2 month departure date

Date of experience: August 11, 2022
New York
1 review
0 helpful votes
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Good job
August 11, 2022

Good job - well done, no problem in booking a flight

Date of experience: August 11, 2022
North Dakota
1 review
0 helpful votes
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Easy to book
August 11, 2022

Easy to book. I always use this site for travel reservations. Booking a flight is hassle free.
I never used the online chat before today and it was of no help. I think it might be computer generated.
This was the reason for only 4 stars

Date of experience: August 11, 2022
Wisconsin
1 review
0 helpful votes
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Very frustrated with the system kicking me out and updating the prices. 3rd time trying to book today and prices have continuously changed in the matter of minutes each time. Prices even for protection plan changed and was told over the phone you could not price match your own prices.

Date of experience: August 11, 2022
New York
1 review
0 helpful votes
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The entire on line booking process was quite simple and extremely easy to navigate.

Date of experience: August 11, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209