On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My experience was great. I had problem booking hotel and flight.
Great! Quick and easy. I was looking for a better deal and I know Cheap O Air provides a good travel deal..
Several charges included on final billing summary that substantially increases the ticket price. Additional charges included that have been disputed and asked to be removed include the following: Travel Protection $103.90 - Travel Assist $39.60 - Paid Seats $78.16 for a total of $248.99 in additional fees and services
It was fast and nice. He did his best to assist me.
Too difficult, too difficult. Everything very difficult items kept being added on
I bought 4 tickets from CheapOair and the insurance (travel protection plan) from USA to Vietnam but we couldn't take the flight because of COVID-19. The airport in Japan did not allow me to transit at the airport to make the connection flight. I cancelled the booking and booked another 4 tickets. CheapOair told me to claim the insurance but the insurance denied to pay and CheapOair did not refund to me. My booking number is ******* and my claim number from Trip Mate insurance is *******.
Very easy to use. Good price with good times. I would recommend them
We booked and paid off the rental car in advance (292.73 dollars for 18 days), however when we land in Mexico, Mexrentacar, charged us $1071. 08 dollars ($27,053.77 pesos) MORE for insurance! Which was very disappointed. Alma M.
Great deals at reasonable prices. Not sure I like the zero carry-on bags though and the high cost of selecting seats
So far l always get the times i need and the prices!
It was much easier to book my flight on this website.
Very interesting
Will probably use them again when I travel
Fast and easy, i can look got times, dates and package i need.
Easy to book and to many option for schedule flight
The website helped me find a good deal and I feel much better with choosing my decision on here with a secure flight.
It was good no issues everything went smoothly and very easy on the computer including the payment thank you
The rep. Did a good job in changing my flight itinerary, I greatly appreciate it.
When I booked the flight the fly out date was for November 3rd but the confirmation shows flying on November 4th. Disappointed!
Tried to book tickets for 1057. 00 called to make payment. Needed to put it on 2 cards, then they kept us on hold for 59 min when they came back they told me that the price went up by 200. Couldn't take my payment then so called back the next day and they upped the price again by almost another 100. Even thought email says that booking was good for 24 hours.
Your agents have 0 knowledge, had to cancel my first booking and still struggling with the second booking.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members