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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Great service, I really appreciate you guys finding me the best cheap priced flight with minimum layover!
Cheapoair is a very good booking site,, used the site many times with a good over all experience.
Everything is. So good. Very nice service thanks a lot. I will using this app. For sure
Didn't initially receive my baggage receipt. CheapOair responded promptly.
Can't find my receipt for checked luggage
Very pleased for the help and support of the agent
Excellent customer service! Nelson, the associate that helped me was helpful, he took his time to go over all the trip details as well as the optional add-ons benefits for my trip
Exelete muy bueno volvería a usar los servicios de CheapOair
I can easily choose tickets with the time and price I want
Easiest booking I've ever experienced on a phone app
It was Great and fast and it's following up is perfect
Love the service very nice very cooperative liked the price for my travel
Fue buena me gusta fue rápido y facil los seguimiento
I paid extra to be able to select a seat, and I am being told by the website I cannot select my seat.
Hi, Very good
From the moment I booked the service kicked in
Keep up the good service
Saludos Fam. Pablo
It was a breeze thank you for making it so easy for even a person like myself was able to start and finish without assistance.
Great experience to work with cheap o air
Thank you
Not good but stuck with my decision. Should be able to confirm seats better
Was told my price was locked in for 20 minutes, after less than 3 minutes I went to confirm the tickets and the price shot up almost 80 dollars.
Good, nice service.
Wonderful experience
Perfect for immediate booking
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
Our website does not mention that your flight is locked in so not sure where this was coming from. Fares are dynamic and change at any time due to availabiity comes from the airline and every travel site pulls from that availability.