CheapFareGuru

Happened 1/25/25. Booked at 12:30 p.m., but no e-ticket or itinerary received. The "step 3, check back for process completion" would not open for the rest of the afternoon. My VISA showed the total charge ($519.37)was made at 1:30 p.m. 4:00 p.m. I phone called United Air Line and they had no record of my flight booking, but offered to directly sell me a ticket for $890. I declined their offer.
So I immediately booked a very similar itinerary thru CheapoAir website. Went quickly, smoothly, and cheaper than...Guru. Cheapo completion was at 4:55 p.m. And then a miracle - Guru e-mailed me a totally completed process - at (you guessed it) 4:55 p.m. It must be that the Guru Bot can tap-in to other booking service Bots even though I was frozen out of the process.
Lesson learned: Never again for Cheap Fare Guru, and a subset: VISA did not back me up on my Dispute Resolution.

They make it impossible to change a flight, they keep making changes without my knowledge. Very unprofessional and rude as can be! I couldn't even ask a question without being interrupted or told that I was wrong. I have taken many flights with several different flight companies and this one was by far the worse! I called to ask about the $150 that they charged without my consent and they're pretty much told me to get over it. Their customer service is out of this world disrespectful! I will never ever be using their service again! If you want to have an easy flight, I would do the same if I were you

United Airlines changed the times of my round trip flight a number of times. Yesterday I got texts and emails about another time change, Then a phone call from someone insisting that I look at either the email or text that just arrived and that I need to immediately confirm that they're OK. The changes were very minor so I sent an OK back. Today I read the email in more detail and saw a $50 charge for this service. I never changed anything. The fellow who called never mentioned the fee. The urgency to send the OK was their go-ahead to charge me. If I had bought the ticket directly from United there would be no charge. I think these people are at least semi-crooks. BTW the wait to talk to someone was very long. Obviously I will never use them again.

I booked a flight to Newark New Jersey from Canada. Was told the fare quoted was in Canadian dollars.
My bank declined the transaction after I discovered they had actually charged me in US dollars and then added the exchange rate and transaction fee, bringing the total from $308US to over $500 canadian. Not impressed.

For the last time in my life I used a CheapFareGuru agent. I also will not buy any tickets from any travel agency. In order to ensure that my time is not wasted and my property is not stolen by CheapFareGuru. My mental is not tortured. I sincerely remind everyone to always read reviews of this company before purchasing any ticket. Because they are all knives that kill without blood. I will definitely report CheapFareGuru for deceiving consumers, publishing false ticket information, bad service, and being a pyramid scheme company.

I hope you are not a scam and just overworked. Please confirm my booking number *******708i hope you are not a scam and just overworked. Please confirm my booking number 241 009 i hope you are not a scam and just overworked. Please confirm my booking number *******708i hope you are not a scam and just overworked. Please confirm my booking number *******708i hope you are not a scam and just overworked. Please confirm my booking number *******708i hope you are not a scam and just overworked. Please confirm my booking number 241 009 i hope you are not a scam and just overworked. Please confirm my booking number *******708i hope you are not a scam and just overworked. Please confirm my booking number 241 009 i hope you are not a scam and just overworked. Please confirm my booking number *******708i hope you are not a scam and just overworked. Please confirm my booking number 241 009 i hope you are not a scam and just overworked. Please confirm my booking number *******708i hope you are not a scam and just overworked. Please confirm my booking number *******708

Somehow my wife ended up getting several flight reservation charges going through on her credit card when she was trying pay for the flight through CheapFareGuru. Her bank cancelled her card and rejected all the charges. CheapFareGuru then kept trying and threatening to continue charging her a cancellation fee. It took 3 calls for her to get someone at CheapFareGuru to cancel the flight reservation. Still do not think this drama with CheapFareGuru is over.

Horrible, horrible, and horrible. Shop elsewhere. I purchased the insurance but Cheap Fare Guru didn't want to honor it! They had me calling different places that took nearly 50 minutes to get someone on the phone. The insurance told me they shouldn't have told me to call them because I am covered under the insurance I purchased. When I called Cheap Fare Guru back, which took another half hour more than the one hour initial wait to have someone answer, they said the will charge me ridiculous fees per person. Then they wanted me to call the airlines, just so they can get me off their back. This is the worst I've seen in the airline industry. Suppose I wanted to cancel my tickets since I had horrible service. Per my insurance coverage, I'm covered 100%. Cheap Fare Guru wants to charge me about $600 per person! That's the same price for changing the return date as well. Total cheaters.

This scam company hopes to one day be shut down and be in the news.They told me that $75 would be deducted for refunding the check and $350 would be paid for the difference. But when my daughter canceled they were all talking about trains and the prices kept changing. Originally, my daughter bought insurance, the change fee should only be up to US$300. In the end, he charged my daughter a service fee of $100. After they ordered it for me, they steal it from my credit card the next day. Originally, the one-way price of the new order was US$1091 for my child. He ordered me US$1128.7. They scoundrelly don't answer the phone. I'm going to file a complaint against them.

11day befor flight found out my seats was canceled no refund was made and they charge extra $50 don't said why. There is no help, no customers service answer. Stay away from this criminal. They will take your money and hide. I give one star because there is not a picture with a dung.

My sister called me at the airport and told me that her confirmed air ticket is no longer available. We purchased air ticket through cheapfareguru.com. When I call customer service, I was told that cheapfareguru.com is no longer in control of the ticket and that I should call the airline myself! They refused to help or at least trying to help.

The customer service was automated and kept hanging up after a certain point. The live chat option would say someone would email me within 24 hours, that did not happen. They kept changing my flight itinerary. I paid almost $3000 for 2 flights and finally got $139 refund!

My friend recommended this site for a flight overseas because she thought it would save us money. Well we didn't read the fine print and they will charge you a fee if the airline changes your flight. We ended up spending more than if we had purchased directly from the airline. Customer service is terrible. Don't waste your time.

I was foolish to look no further than the first review. I was told I could cancel anytime before May 1st... not so. The worst was when the Airline changed the time of departure, CheapFareGuru charged me $50. Outrageous... I didn't make the change. When I called I spoke to a woman I could hardly understand her, I asked for her supervisor she said he was not available, that he would call me within the hour... never heard from him.
It's been a nightmare... I just hope my ticket is legitimate. I'm disgusted... they should be put out of business.

Booking was really easy to do, was able to find a great fare after searching multiple website.

I called there phone support for few questions regarding baggage and the team helped quickly.

Thanks, keep up the great work.

I purchased tickets for a trip to Seattle a couple months in advance. Then the **airline** changed the flight number, and I was charged a $25 change fee. I called the travel agency, but was told, "nope, doesn't matter who makes the change." Just wow! I will never book another flight through these guys. :(

Please do not use this garbage service. They never updated me regarding my flight cancellation until I reached the airport check in desk and they rescheduled me without my knowledge for day after which is useless for me. I called them since they are claiming "*******858 Help Available 24x7x365" multiple times. I have been trying to reach their customer service since 7/8/22. Their customer service reps, Leo, Bob and Etc. made me false promises stating they will credit my account and give follow up phone calls. I have attached my call log from previous weeks and as you can tell, I had to be on the call for long time and still no resolution. Do yourself a favor and never use this garbage service.