CheapFareGuru

For the last time in my life I used a CheapFareGuru agent. I also will not buy any tickets from any travel agency. In order to ensure that my time is not wasted and my property is not stolen by CheapFareGuru. My mental is not tortured. I sincerely remind everyone to always read reviews of this company before purchasing any ticket. Because they are all knives that kill without blood. I will definitely report CheapFareGuru for deceiving consumers, publishing false ticket information, bad service, and being a pyramid scheme company.

My sister called me at the airport and told me that her confirmed air ticket is no longer available. We purchased air ticket through cheapfareguru.com. When I call customer service, I was told that cheapfareguru.com is no longer in control of the ticket and that I should call the airline myself! They refused to help or at least trying to help.

Have booked 2 European trip tickets at a $250 savings for each. Process painless. Have confirmed through the airlines that I am ticketed (and filled in additional info needed such as passport info). I did have to pay a nominal fee to insure an aisle but given savings was well worth it.

United Airlines changed the times of my round trip flight a number of times. Yesterday I got texts and emails about another time change, Then a phone call from someone insisting that I look at either the email or text that just arrived and that I need to immediately confirm that they're OK. The changes were very minor so I sent an OK back. Today I read the email in more detail and saw a $50 charge for this service. I never changed anything. The fellow who called never mentioned the fee. The urgency to send the OK was their go-ahead to charge me. If I had bought the ticket directly from United there would be no charge. I think these people are at least semi-crooks. BTW the wait to talk to someone was very long. Obviously I will never use them again.

This scam company hopes to one day be shut down and be in the news.They told me that $75 would be deducted for refunding the check and $350 would be paid for the difference. But when my daughter canceled they were all talking about trains and the prices kept changing. Originally, my daughter bought insurance, the change fee should only be up to US$300. In the end, he charged my daughter a service fee of $100. After they ordered it for me, they steal it from my credit card the next day. Originally, the one-way price of the new order was US$1091 for my child. He ordered me US$1128.7. They scoundrelly don't answer the phone. I'm going to file a complaint against them.

11day befor flight found out my seats was canceled no refund was made and they charge extra $50 don't said why. There is no help, no customers service answer. Stay away from this criminal. They will take your money and hide. I give one star because there is not a picture with a dung.

This is a one-man operation business (from India). There is no 24-hour free cancellation-be careful when you buy from the website.

Why don't buy from priceline and any other official business sites!

This booking was cancelled by the airline when part of the itinerary was cancelled by them. I called the call center on December 19 to cancel the flight. I spent close to three hours on the phone – the call dropped three times, and during the majority of the time during the calls, I was on hold waiting to talk to someone or often put on hold while the agent was busy supposedly trying to help me. While the rep originally told me about the "service fee" during the call, (I do not recall anything about a service fee when I booked the flight), after I explained about the flight cancellations, I was then told that the fee would be waived. I was grateful and all time I spent waiting or calling seemed worth it. Imagine how surprised I was to get an email charging me this fee! And after all the frustration of the call!

I wrote them but received a bland reply, and not even an acknowledgment of the frustration and time spent on this. And, of course, no refund.

I have booked with Cheap Fare Guru in the past, but I doubt I would them again.

Very disappointed and would advise to stay away from this site. We booked a R/T ticket and thought okay as advised on site that we could cancel at no charge within 24 hours. What was not clear, is they will still charge you their service fee of $50 per ticket. We canceled within 30 minutes, but they still get $100 for doing basically nothing at all. Had to wait on hold for 30 minutes, they cancelled within 5 mins. What a rip off!

STAY AWAY- THEY WILL NOT REFUND YOUR MONEY 925.00 gone. They said two pay periods sound like money laundering. NEVER USE THEM. I TRAVEL EVERY MONEy and NEVER dealt with scammers like this. I will dispute the charge and get it back that way

We booked a flight through CFG at a pretty price at first. The airlines later updated flight schedule. CFG forwarded that email and charged us $70.00 for "transportation". It was their job to earn commission. We disputed this unlawful charge with our credit card. Because CFG could not swallow this illegal charge, they had to vomit it out. BEWARE of this CROOK!

Use them all the time, but right now not so pleased.
They have On hold my return flight, plus $765 extra money for a flight that could not have made it back to the US as you cannot fly from London straight to Phoenix right now.

When you call they are reluctant to give you your money back, stating fees e. T. c.

Thing is I had to fly back on Delta as they were blocking the middle seats.

So this has cost a fortune.

Not Happy, people are right customer service is awful.

I cancelled within 24 hrs and they ended up charging me 75$ as a service - complete bull$#*! website

The customer service was automated and kept hanging up after a certain point. The live chat option would say someone would email me within 24 hours, that did not happen. They kept changing my flight itinerary. I paid almost $3000 for 2 flights and finally got $139 refund!

Reasons not to buy from here: 1) customer service is crap - Service reps are impossible to understand due to accent. When I politely said "pardon me" he would reply in a very frustrated tone. 2) long wait to finally complete transaction - It took at least 45 minutes for a customer service response on the computer only for them to say we'll call, then wait another 30 minutes. They call and then say they want to do a 3 way call to verify your credit card number. While on the phone with the credit card company they loose the connection. We had to start again! 3) pressured to sign an agreement they email while on 3 way call so no time to read - I come to find out that if I at any time have a dispute I agreed to waive my right to a challenge through the credit card company. 4) they add on a $19 BS fee - So I actually saw the same flight for $19 less on Kayak and they don't pull all the crap that this company does.Go elsewhere since there are so many other sites. I will never book from here again!

They have non existent customer service. Tried reaching them about an issue and could not reach anyone after 5 tries and holding ridiculously long lengths of time. Totally unacceptable. Found out my ticket does not allow me to pick seats. Very disappointed and do not recommend using them. Customer Service should be a top priority as well as customer satisfaction but not with them.

I ordered a ticket from Cheap Fare Gurus and paid for it in full. Then they changed my ticket to an earlier time. Here is the caveat... Because they changed my ticket time, they charged me an extra $50 in addition to my ticket. I could see if I made the change, but they changed it. So beware of Cheap Fare Gurus!

Wish I had read review's first. I had to cancel our trip for medical reasons. They would not refund our money. Only Credit, and that wasn't the full amount we had paid. Only given 9 months to use ticket. Called and called to check on new flight in 2023 and never did get an agent. Phone kept dropping call. Are they still in business? Now I know how they make their money. Very dissatisfied with this company. They are crooks.

No word to explain their unprofessional ethics. They robbed my money but stained their reputation forever! Do not trust them avoid by any means!

Booking was really easy to do, was able to find a great fare after searching multiple website.

I called there phone support for few questions regarding baggage and the team helped quickly.

Thanks, keep up the great work.

This is a scam.I could not reach ANYONE! I I even called at 5:30 am and got the same message, too many
Callers. Don't bother holding!

I Darlene Campman have read and reviewed the reservation including passenger names, flight details, travel date & cancellation policy & have found all information is correct. I agree, authorize and accept third party payment of USD 227.94 on my card and confirm this transaction.
Charge accepted $227.94
17 May 2023 15:04:03

This is where I found the best deal. E-tickets emailed to me within 3 hrs. I had questions and online chat rep. Sabina answered all my questions.

How or where do I report this company for scamming people of their money. Had to cancel due tickets due to a family emergency, tried calling multiple times to get the flight rebooked, just kept telling that either seats are not available or asking exonerable price. Poor customer service. Hold for several hours. Can US Govt ban this company so innocent customers are not affected.