CheapFareGuru

I'm paying to fly two other people round trip, date doesn't matter at all. There was a phone number on the website to call for help in booking so I just now called it. Some guy sounding like he just got off the boat from India answered the phone. I asked him for help finding two round trip tickets and named the two cities. I had to tell him twice before he got the cities right. Then he asked what date of travel. I replied the specific date doesn't matter to me, I want the cheapest tickets and his response was to hang up on me. I will never ever use this service again. I hope he got paid commission on sales.

This company is such a scam. They charged $150 as refund processing fee in addition to the $300 airline fee. But on call they mentioned that $450 was total airline charges but nothing that they charge. They are very rude on call and show attitude for stealing others money. For any inquiry, the minimum wait time is 30min my busier than airline customer call centers itself. Given an option, I would give an absolute negative rating for this company.

Airline changed their schedule. These crooks charged me $100 to reissue a ticket I had no control over. I did not request the change. Impossible to contact their customer service. I was on hold over an hour and then the call was disconnected.

Poor customer service from agents providing false information just to complete a sale. I was advised my itinerary included 1st checked bag free for round trip but when got my ticket, I discovered it was not the case. When I tried to call back, I was put on hold for almost an hour however when calling for a new booking the response is within less than a minute. Once I was able to speak to someone I was advised that it was a website glitch. If I did not take to make a decision. If I did not take the time to review tickets details It would have been worse for me. Information should be available upfront for clients to make a sound decision.

We booked a direct flight to Florida and 2 months later they sent it from South Carolina to Atlantic City Nj and then to Florida - this did not work for us and they had no other flights for same time period so we cancelled the flight and rebooked with another airline. They fought our request for our money back and won...even though they completely changed the flight and we cancelled as soon as we could. Called customer service three times and they were not helpful at all - now disputing again thru credit card company. Will NEVER book thru them again...be careful!

This people are faking the advertisement, since one month showing last 7 ticket are remaining, that is completely fraud, Airline shows 100 tickets are available, Secondly when you start booking with them they will take your credit card information and will ask you hold please then suddenly they will tell you price change and charge you more if you like to change or cancel they will charge huge cancellation fee. They advertise $19.99 only for change, cancellation within 24 hours that is also fraud, they charge $ 100. We called several time to change still they cancel the ticket and charged us $ 100. They have fake other website called "Last minute deals"same cheat and fraud Indian group. They do not care if you complaint because they are not a registered agency or company, they are the cheating group charging money in the name of EROS TOURS AND TRAVEL "
Never ever will buy from them. Better to buy ticket directly from Airline office.

Cheap Fare Guru has to be the worst air ticker issuing company I have encountered. The minute they were informed about a credit due I was put on hold for 45+ minutes. A new ticket was not given because "the time has expired to issue a new ticket." However, I was told that I could ask America Airlines for the credit.

If I could give them less than 1 star, I would. They deserve -1 star. Take my advice do NOT deal with
Them

Dr. Ropiak

Terrible customer service! My flight was moved back an hour and the company insisted on charging me a $50 re-issue fee, even though the airline didn't charge them anything for this. I spent an hour on the phone with them, over half of that time waiting to talk to a real person, for them to tell me that they don't normally charge for this but that they have started charging for this since COVID-19. So they are gouging more money from travellers during a pandemic? Avoid working with these people at all costs.

They sold me tickets for international flights with itinerary clearly indicating my baggage was included in the tickets price. Carrier told me I have to pay for baggage. As result of our conversation I had to pay for my bags plus I was late for my flight and had to buy my new ticket twice more expensive.
At the end everything was my fault according to this company representatives.
I would not recommend anybody booking tickets with those people

I used this company to attempt to book a domestic airline flight. My ticket was still "pending" after 24 hours. Then the company called me and asked me to send them a photo of the front of my credit card (which I did not.) They then sent an email saying my credit card was from a foreign account (it is not) and told me I would need to send a birth certificate and ID. I did neither of those things, and instead called the company and told them to cancel the flight I had not even received a confirmation for yet. They still charged me a $50 cancellation for a service they never actually provided (I never received confirmation of any flight.) Furthermore, this company was very obviously trying to scam me into giving them personal information which could be used fraudulently.

I booked a roundtrip domestic flight in February 2023, in June I received an email stating my flight plan has changed and to review information carefully. It stated failure to confirm changes would result in me missing my flight. I stated I reviewed the change. Next day my credit card was charged $50. Contacted my bank and questioned this charge was fraudulent. I called their number and no one ever answered the phone. Sent an email and received a message that they needed to charge my card for a reissue fee. This is BS. I am in touch with the BBB now trying to get a refund because I feel this site is a scam operation who will continue to charge a fee every time a flight may be changed by a few minutes. I also purchased travel insurance which is worth nothing. Stay away.

We purchased a ticket with insurance and this company sent us several updates with changes in our tickets; when we called requesting to let us change the dates, the representative told us that they were unable to make changes. This is a lie, they made already several changes and they could not help us when we needed? I have tried to contact them several times before writing this review!