Chase

Absolute garbage bank. No ATM within 100 miles but they refuse to give me a break on THEIR end of ATM fees to get MY HARD EARNED CASH. The foreign rude customer service department said its "in the terms and conditions" and "they are in their right". F*ck these selfish POS. I'm transferring my accounts elsewhere. Complete and utter garbage.

They sent our credit card to the wrong address 4 times after calling 10 times and speaking to 10 different reps to change our address since their terrible app doesn't sync with their computers. Save yourself time and NEVER bank with Chase, they are the trashiest bank around and will never help.

The dispute mechanism is a complete sham and intended to dissuade the consumer from using it — you're better off not shopping on line because businesses know you have to go through fire to dispute an error or bad merchandise. Unfortunately, the government is in on it with the banks to coup de gras brick and mortar businesses -/ so you can't shop in person due to scant brick and mortar businesses and if so — limited inventory — so it's suck it up and good luck. Was on the phone for over half an hour on an attempted dispute with overseas Tiara — asked to speak to a supervisor, but she said I needed to write a letter to PO Box ******* Wilmington DE *******, so the hassles continue as intended — $242.54 $#*! Sporting Goods and $152.15 Williams Sonoma — have not received the last item at all because, apparently, you cannot cancel an order, even if within a day of the order and they're not delivering said order for two weeks. This is infuriating. You're better off not buying anything on line. Seriously -/ Williams Sonoma has high prices and awful customer service, so just don't shop there.

TERRIBLE time wasting customer service, people that don't speak fluent English. They play pinball with our transfers...TODAY it took 5 transfers to get me to the correct department that should have taken one try, overall wasting over an HOUR of my valuable time to get the answer to a 5 second question. DISCOVER is a GREAT card. I will be using them as a full replacement to this INCOMPETENCE!

Sloppy why would you trust this bank with your money just by reading the reviews of these 430 something people dealing with Chase Bank should be warning enough

I submitted my legal name change form and sent my legal document (a copy of my SS card) to Chase. I received a letter back stating they didn't have complete information? I was told I didn't write my SS# on the form, but I had included a copy of my SS# card. I sent all this information certified mail and now have to resend bc I didn't actually write my SS# on the form. I sent a copy of my SS card as the legal document required. They would not accept it! I spent over an hour waiting & talking on the phone with to 2 representatives. The "escalating rep" I spoke with was awful. I would NEVER recommend Chase! They have been THE WORST company to deal with regarding a legal name change and Ive dealt with A LOT! My SS# didn't change. It's the same number but NOT accepted! Their forms are NOT clear and need to be revised for clarification on what is needed! I wouldn't waste my time again with this company!

Service is terrible, they hold business checks for 10-14 days, even if you have enough to cover in your account, bank employees act like they do not want to be there. Don't say you were not warned.

I signed up for the Chase United Club Card expecting to receive the 80K mileage points. The Chase employee never informed me that I would lose the points benefit if I used an existing Chase Credit Card number from a basic United Mileage Plus account, but Chase was adamant that she informed me of the fact and threatened to review the audio recording to prove it to me. The next letter I received from Chase informed me that they would not help me (with no mention of the audio file). I've called three times complaining and even offered to cancel the existing card and request a new account so that I can receive the mileage benefit, but they refuse to work with me. I've been a Chase member for 17 years and they are losing me as a customer! Chase's inability to recognize when an honest error has occurred and remedy the problem for a longtime member bogles my mind.

So today is my 3rd time going into Chase Zelle to attempt to change the my old number to my new number and their stupid $#*! system will not retain the new number. So I get a csrep and she wants to give me a code, 4x, and the codes don't work thus not allowing me to Zelle money. Where are their system people and why can't they fix this? Been with them 8 years and time to leave. Deuces

THEY PLACE YOUR DEPOSITS ON HOLD FOR OVER A WEEK! I deposited a check over a week ago and the money still has not been deposited into my account. The check was written by a family member who is in great financial condition and banks at Bank of America. They would not give me the reason why only that they have the right to hold checks due to the small print that I agreed to when I opened the account. SCAM to earn interest on your money held hostage for made up reasons?

Chase Bank doesn't care about their customers during the pandemic! Debit cards still have to be swiped inside stores a minimum number of times per month AND THEY DON'T CARE IF YOU ARE HIGH RISK and can't go inside stores. Floridians aren't all masking up so you either need to risk your life or pay them the monthly checking fees. They just want your money and don't really care about their customers. Before Covid I had no complaints with them. They have kept the branch and ATM close to home closed most of this year and they don't count ATM transactions as a debit card swipe. I wish they could be more human and make more ethical decisions with modifications during the pandemic. Haven't we all had to adapt? Chase has only for themselves and are greedy! They said I could avoid fees by putting $5000 in the basic checking account though.

First it is impossible to get a straight answer out of anyone. I deposited part of a check made out to cash - CASH - both parties have accounts with the same branch - yet they saw fit to HOLD a part of the check and not make the CASH immediately available. Extremely frustrating.

I have this happen twice of depositing a check and they held it for weeks even after they withdraw the founds from the other bank
THIS IS CALLED THEFT IN MY BOOK
Do not go to chase bank
There is no one to talk to either

When talk to management or call customer service you get the runaround and they tell you it's your fault that you're not getting it your money I am closing my account because I'm tired of it I want a bank that gives me my money when I put it in and will let me pull more than $100 out of the ATM at any time

Been a chase member for over 20 years however their customer service and the way they do business currently is a crime

Unnecessary service charges with explanation is a daily event with this company as as a result I'm moving all of my personal and business accounts away from Chase

They employ the most incompetent people on the planet with an average IQ score of 50

Do yourself a favor and never do business with this Bank as you will sorely be disappointed

Well done guys! Their online service is fast enough and I don't have any issues with my monthly withdrawals from MintonBlock digital assets investment plan. Seamless and recommended.

Desk crista,^ Convincing Bullet Points
-Ability to pay another person utilising chargeback claim management -Full protection against fraudulent transactions or unauthorized purchases using the chargeback claim system -Ensuring that payments are secure and safe with opt in enabled electronic safety measures -Access to potential refunds if a payment fails due to merchant breach of contract -A dispute resolution service for resolving customer complaints

I keep trying to email a complaint but every link directs to login to their website. The website has not let me login for months. I don't have good cell service where I live, so I can't call & complain. All I want to do is login to the website & pay a bill. PLEASE Chase, GET IT TOGETHER!