Chase

I went twice to the bank to speak to David Clarke to add my daughter to the account and I was told to set an appointment. No one at the bank. I went again and he was chatting with Vilma Roc who is the branch manager and after they chat for 15 minutes and ignoring my presence and my husband presence, I was told to set an appointment. No one again at the bank. I left the bank and went to another chase located at 138-02 queens blvd, we spoke to Mr Kevin Castillo who helped us right away and welcome us. It took him exactly 15 minutes to add my daughter to the account. The first time I withdraw $100,0000. 00 from the acct and told Mr David Clarke that since he doesn't value my business, I am taking the money to a different bank and I did. Who need to hassle with lousy employee. That bank is going down the drain. Please change employee and the service at that bank

They say they will send you an 250 egift card upon approval. That is a lie do not waste your time trying to cpntact them as they are impossible to in touch with! Hang up on you, woth no resolution. Customer service is awful! There are soany more credit cards out there, I would choose not to go with Chase!

Honestly a horrible experience applying through them, to start off I have good credit and low debt to income. I applied when I was checking out well booking a flight, figured why not. Wasn't immediately approved which I thought was odd but waited for information. Got an email stating they couldn't verify my DOB and address. Again odd as I had them check my DOB and address that the credit bureau's have and they matched but okay submitted my proof and nope said the images where distorted. What? Distorted form a 12 megapixel camera, okay resubmitted the same images and they got approved. Then I call to see when I can expect digital confirmation if I get approved so I can book my flight, and after running in circles for days I get told that no matter what I have to wait 7-10 business days(possible 30, no one knows) or basically 2 weeks minimum to get it. So I suggest one thing, use another company, there are very similar cards out there and I apples and got instant approval.

Please share this story about Chase to help us get our money back!

They seized our account on March 17th because the checks for our car and warranty were "too big". Not just the checks- our account. Last week they issued two cashiers from the seized account to God only knows because they won't tell us. They finally returned the money that wasn't from the checks this week and admitted the checks weren't fraud and we proved they were legitimate but they still refuse to release the money so we can buy the next car or whatever else we need to do with our money. They have yelled at us, called us theives, threatened to have us and the car dealership thrown out of one of their banks when we tried to bring supporting documentation and have generally been awful. And they still have the almost 17 grand held somewhere outside of our account despite acknowledging its a legitimate check.

Please share this story and help us get our money back.

EVERY single time I have a new ACH, they ping it for fraud. I call up, I try to get verified and get hung up on. It is pathetic. I am out of here and you should not even enter. They are behind on verifications. They do it by phone. How about a 2FA system that is on an authenticator?

Answer: I don't know. I ordered a $50 Starbucks digital gift card on 07/17/23, for 5000 rewards points. It was supposed to be delivered by 07/21/23. It was not.

I called Chase at end of business on 7/21/23 to have it sent... After 18 days of waiting, still NO GIFT CARD.

I called back on 8/8/23 and was told by not one but 2 Chase incompetents, I should wait another WEEK for an email about the problem... I guess I will have to call back A 3RD TIME a week from now to speak to yet another incompetent. SMDH!

I always use a VPN to protect my data while accessing the Chase.com website over public WiFi access points. Using the VPN resulted in Chase's security rules getting triggered and my checking and savings accounts being closed. Apparently, my IP address changed to often for them and they flagged the account.

I received NO PRIOR EMAILS OR Phone call from the chase Fraud department, they just closed my accounts.

So, if you are smart enough to protect you banking transaction by using a VPN Encrypted connection, be warned that it may result in all you accounts being automatically closed.

Worst experience I have ever had.

I had chase for a few years untill some one hack into my account and try to do Fraud in my account went in to the bank to let chase know what had happen they close my account I thought it was the end of it. Few day back I try to reopen a account with them to find out they terminated relationship with me that I no longer can open account with them. It makes me so upset and mad because I went in person to let them know what was going on as costumer for them to give me there back and rejected me this BS.

The Chase bank on Barksdale Blvd in Bossier City, La has the worst customer service. Two out of the last 3 times I have been to that branch, I had to wait over a hour to see a customer service rep. Today, I went in for a medallion stamp, which is just a novelization on a financial document, verifying that I am the signature. I have an account and to forms of ID, they wanted a statement from the account. They said it is bank policy that I must have a statement. Te only thing they are verifying is that it is a genuine signature of mine. Do not bank with Chase. I was a stockholder for years. Thank Hod I sold the stock because with customer service like this, the business will be going down the tubes.

Chase claims if you pay your bill on your payment date after 11:59 EST they would give you a late payment fee and then reverse it. I have had to call and ask them to remove the late fee once I saw they did not reverse it within the 1 to 2 days period they claim.

Recently I paid my bill on the payment date at 10 pm Pacific Time, and recieved the late fee that did not get removed again. When I reached out to customer service they refused to remove the late fee because to them the payment went through the following day and not my payment date.

They lied about the removal of my late fee that they clearly state would take off everytime I make a payment after their EST timeline

So now I have to pay my Chase bills days earlier so that it gets processed on their time I guess...

My father passed away and I was left with his assets.I decided to sale a rare collectable piece and found a buyer.he sent $ 8000.00 to my account and the bank officer asked me with a rude attatude.what is the $8000.00 for.so in turn I told her it is not her business...
The next day I decided to move money to my credit union Bank account...I found that chase locked my acct.
They refuse to give me my money until I bring them some kind documentation of the sale.and that the money is intended to be for me...so we when did the bank have the right to steal my money.cuz that is basically what they are trying to do here...and when is is there business who sends me money and for what.
I requested my money sever times and they have refused to unlock my a cc count

Had 5 transfers between departments, wasting an whole hour and went back to the original department. How ridiculous is that? They don't know what they are doing.

Terrible customer service. Had to call over 8 times for an issue that was their fault, and it is still not resolved at this time. Would never recommend to anyone.

I left Chase years ago because of terrible business practices. And I recently made another mistake -
I signed up for the new amazon card to save $50 on an order. Well, that worked, but I then was left with minimal information on what to do next. There was never any email confirmation follow up.
I tried to log into the chase website but YOU NEED A FREAKIN CARD NUMBER TO SIGN UP/IN WITH. Which took forever to get to me physically via snail mail... Long enough that by the time I had actually received the card and logged in, I had been charged a late fee (charged $28 and it also affects your credit) and interest on a purchase I had made 2 days prior.

I don't understand why anyone would every bank with this company, let alone leave a positive review.

I always get hung up on and sent to a dead line when dealing with chase customer support. Its pathetic that the biggest bank in the world has such horrible customer service.

Try emailing executive (dot) office (at) chase.com to get some items resolved, but they also don't care about the customers and only want to focus on making money for the company.