Chase

7-24-2023
Went in to the northcross location.very hard to get to once inside the building, waited in line for the lady at the counter.i told her i wanted to open a checking account.she replied.you will have to comeback after 12.45pm.i left and went down the street to another bank, there are 5 banks in this neighborhood. One of those was happy to see me and open an account for me. They are rude, and do not care about people or security of their job. Unfc is friendly and extremely helpful. I will NEVER walk into a Chase Bank again

Every six months they "run a check" and reduce your credit card limit because "they feel its the in their best interest". What about the customer? Even during covid if you ask to divert a car loan payment they hit your credit. The customer service in the bank and on the phone are horrible. They treat you like you're are beneath them and they are doing you a favor. I had to get a cashiers check and it took 4 different banks to get it right. I had cc fraud and needed to change my debit card and it was a 2 week undertaking to get it correct and no one really cared.

Whenever you get a new phone, Chase does not allow you to sign in with your old username and password onto your new phone. You have to go in person for them to reset it. Which is a huge inconvenience for someone that works the entire week and Chase isnt open on the inside on the weekends, which is dumb.

Really easy to navigate. Good customer service. Great platform and very innovative easy to navigate and they've got good interphase.

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I have never used debit cards of cerdit cards because I was convinced that all of these financial instruments are for those people who can't comply with traditional ways of managing money. However, I started to understand that nowadays our world is extremely dveloping and it's very difficult to avoid credit or debit cards. I applied to this company in order to ask them to help me to sort out with these financial instruments. Managers here helped me a lot and now I acquired new debit card and already know everything about using it. Of course it was pretty difficult but ginally I sorted out in this stuff.

I deposited a payroll check and they put a seven business day hold. I was told they couldn't verify funds so I went to the bank it was drawn on they verified funds and chase still refused to release funds even if it clears earlier. The lady was rude and condescending on phone. Would give zero stars if I could.

I reported fraud on my checking account and was accused of fraud myself! The local branch manager then implied I was incapable of understanding the conversation he was having with my husband. I have never been so disrespected by any institution.

Invested a lot of money with Chase. Two brokerage accounts, one managed and one not managed. After years, the unmanaged one never lost past the principal. But he managed account, the one that you pay someone a fee to "manage" lost thousands. One time I got a penalty fee for my accounts dropped below the minimum. Online I showed I was 65K above the minimum. It was confirmed with 5 different bankers that they were correct. They claimed I was 75K short! Turns out they were wrong, and never explained the mistake after I asked 4 times with my private adviser. I have printed messages to prove this.

I received a flex freedom card from chase and wanted to use the 5% rewards offered for booking travel through their app. Because I was traveling with a child internationally I had to call directly. After being disconnected 3 times and being transferred and 3 hours on the phone, I wasn't able to book my flight and receive cash rewards. It felt like I was being scammed honestly. I just need to book a flight.

Completely misrepresenting ads and promos. Open a savings account with the $700 promo and NEVER received a dime. In addition, after complaining to BBB because their escalation department did not contact me... they told me they WOULD not do anything for me! Great customer service EVER...

I have had many accounts with Chase over the years. It seems like they are too big to aviod. I have had several issues with them concerning a mortgage and I had to jump through hoops to change my name on my credit card. And once I changed it, they didn't change the profile name which lead to huge issues months later. The Chase Sapphire is a great card and worth the hassle, but the other products have not proved to be worth it.

Chase closed my account and left me with no money. I was told that I cannot take out my money. I will get my money iafter 10 business days through regular mail
I will not recommend anyone to this bank

Chase Bank's financial advisors will invariably give you the WORST financial advice. Early in 2022, when I wanted to pull my money out of the markets and put it into CD's, my Chase advisor talked me out of it. Since then, I have lost tens of thousands of dollars of my money. It seems to me I have lost control of my money. My "financial advisor" now controls my money, telling me what to do with it and when. Chase financial advisors should LISTEN to their clients instead of telling them what to do, giving them reckless financial advice when they didn't even ask for it. I think the best course of action going forward is to just cut my losses and end my relationship with Chase. I'm sorry I ever set foot in Chase bank.

A while ago I booked a flight to Russia via Chase. I am trying to get a refund b/c Russia started a war and it's unsafe to travel. Chase said it's not covered. What humane company is willing to send their customers into a terror zone!? PLEASE HELP!

I have a Chase Amazon credit card, so I bought a part from a place called "Stock Wise Auto.com", they sent me the wrong part and I returned it. I never got credit for it, so I called Chase and they reversed the charges stock wise so they never got it The return, so I faxed and sent the proof that was sent back to Stock Wise Auto and I still got screwed by chase bank, I just close the credit card, I hope nobody gets a credit card from them, they're a bunch of jerks, so I got screwed out of $265 by Chase. I guess they need it more than me. My advice is never get a credit card from chase bank. They're a bunch of losers.

2 hours for certified a document is 1 persons to do this job is one client two hours they should have more people in the bank to do certifications of documents for the client

I have two cards and a checking account with Chase. The checking account is the first account I opened. I opened the Chase Freedom Unlimited card with them a few months ago. Making my first purchase on the card and my card freezes. I needed to call and be forwarded multiple times until I could get my card unlocked to use. Fast forward a few months later and it happens again. A ton of available credit, and a ton of money with them and it declines. No phone call, text, or email to ask if I'm the one making the purchase. Now I just have to assume when I want to use the card, it will freeze unless I call and go through multiple transfers to remove the freeze. Long story short, do not go with Chase. After 16 years with them, they have ALWAYS been subpar.

I logged in a few days ago. My password was rejected. I asked for a new one. Needed to answer questions online: What is the first name of your grandmother? I happen to have two of them. But apparently I didn't know any of them. So I had to call the bank. After identification I can change my password. I try, it works! Today I log in, I get a call for a log-in number. I fill out the info for a Zelle payment. After having to receive two more phone call numbers for identification I submit. The payment gets rejected because of suspicious activity and my account is blocked. I call the bank and I have to go through 20 minutes of multiple choice and other questions and my account is unblocked. I log into the bank. I get called so I can get the login number. I put in the info again and get called twice before I can resubmit my payment again. The payment is under review and then rejected because of suspicious activity.