Do yourself a big favor... stay away from anything Samsung!
My freezer went to a factory reset all by itself, I lost everything I had stored there, that's bad enough!
I bought the freezer 3 years ago.
I called the company and they would not do anything for my issue, after complaining to BBB they offer me a service call (at my expense). After a manager took my case I got them to agree to pay for the service call.
If you can believe it the company they use for service HSN is even worse than them. Shocking
I have been trying to schedule with this company for 4 days... they do not answer phones or call you back.
Just stay away from Samsung and you save a lot of time, money and sanity!