ChaseReviews 505

Chase has terrible customer service and will not work with you. I went through a financial hardship recently and they would not give me an extension on my auto loan. I have been already looking to refinance my car loan with security service and banking with them as well. Chase sucks!

This is the worst bank I've ever worked with. I was right for staying away from them for so long I should've never went back but since they are everywhere thought I'd give them another chance. They closed my savings account and my paycheck was scheduled to be deposited. When I called on Friday they said I had to call back on Monday by 10am to see if they can even reroute the funds to a different account. I can't wait until this is resolved I'm closing my accounts and never looking back!

Bad customer service, chase need to improve customer service if feel upset about Customer service near home

Ive done business with them for almost 4 years an can say it has been horrible do not get this card! The first how many it is charges that supposedly have no interest when you first join is a lie an so on an so fourth plus their customer support on the app is a ai that is bout as compotent as a rock avoid this card an aboid chase in general

Chase bank I give it bad review because they say I cause fraud check in their bank and I can't bank with them

Today I was blessed with most kindest considerate, genuine, customer service representative I've spoken to in years. Because of this wonderful angel I was reminded that the world is full with genuine joyfulness souls. Yel Gamboa and I couldn't have been on the phone for more than 20 minutes and she made my life so much easier. Yel Gamboa is the reason I will forever bank with Chase and will never forget the peace and great customer service she gave me. So thank you, Yel Gamboa! Keep up the good work with your amazing customer service skills. A abundance of prosperity will continue to be with you. I would like to say thank you Miss supervisor that I spoke with regarding my wonderful experience You're peaceful words were greatly appreciated.

Leah Dunbar

Went to chase by Hobby airport to get a cashiers check. I deposited 110,000.00 into my checking on Monday. I have been a customer with chase for years. I asked if I could use the restroom. The teller that helped me said yes. No problem. He told me to go ask a lady that worked there to show me where it was or escort me there. I went to the lady he pointed too and she told me No. Said public people come in an abuse the facilities I told her I was a customer and was just there to do my banking. She told me firmly NO! I can see not letting public come in but customers should be allowing to use the facilities. I'm flabbergasted! Pissed off and still have to use the restroom. I'm about to go pull out my 100 grand and go to another bank. Way to go chase!

Tried to transfer money between accounts but couldn't and CS lady investigated and said it was their system so have to wait. Next tried to login on again to look at something and webstie said wrong password. No, it wasn't so called CS and another person argues with me and then hangs up without trying to help. GO BANK ELSEWHERE. I MAY BE DOING JUST THAT.

7-24-2023
Went in to the northcross location.very hard to get to once inside the building, waited in line for the lady at the counter.i told her i wanted to open a checking account.she replied.you will have to comeback after 12.45pm.i left and went down the street to another bank, there are 5 banks in this neighborhood. One of those was happy to see me and open an account for me. They are rude, and do not care about people or security of their job. Unfc is friendly and extremely helpful. I will NEVER walk into a Chase Bank again

If rate has zero, I will pick it.
Branch address: 7427 5th Ave, Brooklyn NY
On July 14, a Friday, I transferred my personal funds into my business account using a check. Unfortunately I forgot to write the date on the check. When I handed the check to the Asian teller at the counter who was chatting with the other teller, she quickly returned it to me, stating that the check was invalided due to the missing date.
I tried to explain that I could easily add the date on the check for deposit, but she and the next teller insisted that I needed to have a new check for deposit, they already saw this check was invalided. Feeling increasingly upset by their unyielding stance, I asked to speak with the manager, who gave me his business card, Senior VP, branch manger, Timothy Sun. To my dismay, Tim's attitude was even more unpleasant than the tellers. He was so defensive, he told me if the teller allowed me to deposit the check after adding the date at the counter, it could be caught on camera, potentially leading to the teller losing her job. Seriously? Really? Hard to believe that such minor issue would have such severe consequences. I was using my personal check to deposit to my business account. What was wrong beside giving me hard time?
In frustration, I argued with Tim, he was so defensive and unrelenting. He claimed that allowing me to deposit the check was a big favor on his part. I lodged a complaint from another Chase Branch, but to my stock, on July 21, I received Chase phone call informing me that my business accounts, including my business credit card with nearly 70,000 points on it were closed. No any explanation.
I cannot help but feel that Chase bank displayed a strong and powerful approach that feels like bullying to customers like me.
The whole experience has left me deeply disappoint and disheartened.

I have an Amazon credit card I started a dispute when Amazon first made credit for an item that was never shipped and then posted it back
Chase Bank has the most incompetent staff for disputes I was talking first with one employee and then with his supervisor The conversation ended up as settled I can't be charged for an item that was not shipped I got emails today requesting to call them back since they need more information (?) They also sent me a form via their site requesting to confirm if willing to continue with the dispute and requesting more information Chase should request to the merchant proof of shipping tracking number and confirmation of delivery Honestly I do think about closing my personal, and business accounts and all the credit cards with Chase

Chase sucks $#*!, I filed a claim and they reversed it because they don't believe me. My wallet was stolen with my bag my Keys etc. 4 different transactions without me in 3 different places. Now I have to show proof to them it wasn't me? The $#*!? How am I at a different bar with no ID no card no car keys etc. weak $#*! bank they don't help their customers. I just paid for someone else to steal my stuff and get free drinks and had to order new keys new cards new iD new everything. Well the people that stole my stuff get free $#*! because chase is wac. They want me to call the places and get video proof of me not using these transaction over 30 days ago. Smh stupid bank

After 10 plus years of having the acount with them because i have other accounts I bearly used it about a month ago they closed it with no notice taking the money that was in the account and not giving it back after trying numerous times to call them back. I finally got a call whent up to the place and they told us there was nothing they could do. They really suck. Don't bank with them ever because they don't care about you whatsoever.

My mortgage company wrote informing me that my loan payments will now be serviced through Chase. I went to a local branch to make the payment. Fine. They took my money. My credit Union, On Point, let me use their bathroom. Not chase! It lives up to it snobby reputation. No, thank you. I'll make my payment through you, but I would never bank there.

I was told today that chase would not take any responsibility if someone break into your online banking account and stole your money if the stolen fund is no longer on the thief account. Chase has zero responsibility and it is you to absorb the loss. The same applies for all chase checks. This is from the lady at chase bank check fraud department! I asked her what is the point of deposit money with chase bank when it is unsafe and she said it is best to keep it to yourself! She also told me the policy keeps on changing. I cannot imagine chase to have chosen such a person to represent chase bank. It is even worsening to have this lady in the claim department! I can imagine nothing will get resolve. Chase might be thinking they are too big to fall and care none of their customers. You will learn when people start moving money out! Better run away from chase or else absorb the losses. They might be the one doing the fraudulent activities themselves!

Continuous zelle transaction cancelled by their "automatic" system that they claim they can not change or control, meaning that they take no responsibility for providing their customers with online service, better to find another bank

So I'm cleaning my husband's truck and I come across a chase envelope and many more. Yet only one has a note on it. How strange is that! I'm sorry as many bank withdrawals and transactions I've made I have never seen this. So why is this woman that works at one of your branches writing notes on my husband's envelopes telling him she hopes he has a great day! Does she do to all her customers. Is this a policy that you allow your employees to do?

Sloppy why would you trust this bank with your money just by reading the reviews of these 430 something people dealing with Chase Bank should be warning enough