Central Vacuum Stores

The company takes payment up front by immediately billing credit card, but does not provide products in gives no shipping information. Fails to respond to emails, calls and voice mails. This smells of scam. VMs state that they are having supply chain issues, yet they market full boar without any regards to stock availability. At Christmastime this is a recipe for horrible customer experiences. Next week I will look at filing a BBB complaint.

Placed order 10 business days ago. Have not heard anything about the order. This is holding up the install on my new home. No response to the email I sent.

I ordered item months ago. I called numerous times left voicemails and emails no response. Had to file dispute with PayPal. Terrible customer service!

I order in October 2021 after months of emailing and calling I finally received my replacement vacuum in January, it works great but... unfortunately I ordered a new sock also, I was tired of contacting and had my husband call he left a message of course they never called back, so I guess they made an additional small bonus off of us of $61 because they sure didn't offer any compensation for this mishap. In the future if I need replacement parts I will try to go thru someone else.

Extremely poor customer service, they charge you and then stall and lie... borderline fraud! They use your money as a loan! They tell you its backordered when the factory says no it's not... sooner or later this little game will collapse. They always do.

I placed an order for a Wessel-Werk power head and hose kit back January. 3 months later, it still hasn't shipped. When I placed the order, Roger, the owner told me it would ship in about a week. Several phone calls and excuses later, still no shipment. Most recently I pretended to be a new customer and asked about availability on the product I had ordered. He told me product was in stock and if I placed an order today, it would ship by the end of the week. After he realized who he was speaking to, he said he would personally walk the order through to ensure shipment, which of course, never happened. Now he will not answer or return my calls.

I placed an order in December 2021 and it has never been shipped. It is now July 2022, nearly seven months. I called once and was told it would probably be another six weeks. That was four months ago. The link in my email doesn't work ("this site can't be reached) and if I manually type in the web site it gives me the same message as the link. I tried to email customer service and it says it's undeliverable. This reeks of scam. I wouldn't recommend this company at all. I'm grateful it wasn't a large ticket item, just a replacement part. They certainly had no problem charging my credit card immediately. This company needs the lowest BBB rating possible.

I ordered a part 5 months ago... I waited one month and never received it so I ordered it elsewhere and received it in 5 days from the second vendor... The truth is that I had forgotten who I ordered it from the first time but figured they did not charge my credit card but I was wrong! Here we are 5 months later and I receive a package... Now I can look up by name my order, and it says on the email that they charge right away for your order "even if they don't have it or ship it..." I would think there would be some kind of policy in place with some kind of a time period or an email that your parts are here after five months did you still want them? Nope! I would have to pay shipping both ways "which is more that the part that I ordered" to return it, so if I throw it away it will cost me less than returning it.

My old Beam central vac died. I called Central Vacuum Direct after searching the internet. The man answering the phone was very helpful and assisted me in selecting the right replacement. Price was very competitive. I bought a new Beam replacement. It was shipped the next day and arrived intact within a few days. It was a fairly easy process to install it. I highly recommend this company.

I have ordered a small part back at the end of October. After over 2 weeks of waiting I inquired about my order and was told to wait additional 10-15 days. Haven't heard from them ever since. Obviously my order never arrived. Fortunately I have ordered the same part from a different store after receiving that email about additional wait time.

Got a voice mail saying it would be fixed and an apology from the owner, Roger who I have spoke to before. I have since received my tracking info. I'll update again after I receive my order.

Was charged in full weeks ago after placing an order. I have been promised it would ship on four different occasions. Spoke to a lady today who was down right rude and refused to respond to my questions. I still have no idea when it will get here. I have no idea when they will know or who will know when it will ship or from where. I was informed "their matriarch" had broken her back... but no other information. Hundred of dollars and weeks later and still no info at all.
Will never ever go to this company again. This is also the first bad review I have ever given anyone.

Replacing unit and a happy wife equals a happy life. I did not want to screw this up. 5 phone calls with questions... I was annoying myself. But sales was great and brought it home. Got a great unit.
Installed myself... easy as pie... ordered pipes and connections with the unit to save the running around.
My photo is upside down...? If not, they fixed it too.

I ordered 3 replacement bathroom ceiling exhaust fans on July 12,2020. They have not arrived and I have not heard a word from Central Vacuum about my order. I emailed the *******@centralvacuumstores site a week ago and I still have not received a response. The saddest part is the fans are paid for and I saw today I could get these fans in 2 days on Amazon.

We needed a new valve assembly for a Vacuum system at our father-in-laws house. Unit was over 45 years old and a micro switch was stuck in open position forcing the electric motor to run coninuously. Mr. Goggans and his staff were able to diagnose the problem and to give us the correct valve and all accessories needed
For the repair.
We also were advised of a new 35 foot hose with a pistol grip that allowed you to turn off unit while vacuuming. It allows us in length to run unit at all parts of our house. Suction is enhanced with new technology hose and Mr. Goggans assured us that it would fit our ancient Nu-Tone unit. Wife is very happy
With all repairs and new equipment.

Would be zero stars if it was an option.

Hide-A-Hose told us to order a replacement door from Central Vacuum Stores. We placed an order on August 14,2020 and received confirmation immediately after placing the order. Weeks went by and nothing, not a peep. Finally called Central Vacuum Stortes on September 3,2020 and could only leave a message. We got a voicemail a few days later that the item wasn't in stock and would be ordered and shipped out to us shortly. I'm not sure what shortly means to them but we figured 7 days from say the 5/6th of September would be reasonable. Needless to say its the September 22,2020. The best of this is we were changed on August 14. We'll be letting Hide-A-Hose know about this. NEVER AGAIN!

It has now been 3 weeks since i ordred, my package still has not shipped. I cannot run my company waiting on another company like this!

After our housekeeper pointed out that wand was cracked Tuesday at 2:00 i got online looking for a replacement. I order one from Central Vacuum Store only to be surprised when it was delivered at 1:00 Wednesday, Today less than 24 hours after ordering the wand and with no expedited shipping. This is really fast service and I got just what I needed are a really good price.

I order a part for client 3 months ago they told me that they had it in stock so I order it well 1 week went by and nothing 2 weeks go by still nothing so on the 3rd week I called them they told that due to COVID the part will be little bit delay so I said ok well 3 months go by and I haven't receive my part so I cancelled it. DON'T BY ANYTHING FROM HERE. SCAMMERS

Even though it took over a month to receive our vacuum. I'm still waiting for a refund on the return parts that I sent back on May 17,2020 and it has been mysterious stuck at the post office in their town, I provided the correct return address that was given to me by the company. All I received from them was an email asking if I addressed it correctly, yes, I did. Customer service is slow and not friendly. Happy with our vacuum, but I would never order from them again.

I wrote and asked what the diameter of a specific seal was so I could see if it would possibly fit my very old and discontinued vacuum. Please note that the seal I was asking about was in stock and could have easily been pulled from the shelf and measured.

"Roger" with Central Vacuum Stores replied to my email telling me what I already knew that my vacuum was out of production and parts not available. He then suggests I purchase a new vacuum.

I replied telling him that all I want to know is the diameter of the seal that he has in stock... I never got an answer. It seems that pulling a seal off the shelf and measuring it was a bit too much work for "Roger".

I would NOT suggest buying anything at all from this company because it is very clear that customer service is not their strong point.

I am so impressed with the knowledgeable and helpful people here. I will do business here because of the level of excellence and experience. They believe you should love your vac and if you don't then they know how to fix it.

I ordered a complete system within a week I received the pipe and fittings after that I waited five weeks and never received the rest of my order. Got tired of waiting so I canceled the rest and requested a refund, I was told I would get it in 5 to 7 business days well here we are 10 business days later NO money but they sure took it right away. During this five week saga the response from C.V. S. to phone messages or E-mails was almost none responsive. This company should be closed it is the worst place to do business, after I canceled went to another company got my system in 3 DAYS.

Roger took the time to educate me and was very patient. I had read a great deal about central vacs and Hide-a-Hose, in particular, before calling and I had some very specific and in-depth questions. I could not stump him; he is full of good advice. He even advised me that some things I thought might be needed actually weren't. I was on the fence about where to order from, but now I'll definitely order from them for my upcoming order and in the future.