Central Vacuum Stores

I order in October 2021 after months of emailing and calling I finally received my replacement vacuum in January, it works great but... unfortunately I ordered a new sock also, I was tired of contacting and had my husband call he left a message of course they never called back, so I guess they made an additional small bonus off of us of $61 because they sure didn't offer any compensation for this mishap. In the future if I need replacement parts I will try to go thru someone else.

I ordered a part 5 months ago... I waited one month and never received it so I ordered it elsewhere and received it in 5 days from the second vendor... The truth is that I had forgotten who I ordered it from the first time but figured they did not charge my credit card but I was wrong! Here we are 5 months later and I receive a package... Now I can look up by name my order, and it says on the email that they charge right away for your order "even if they don't have it or ship it..." I would think there would be some kind of policy in place with some kind of a time period or an email that your parts are here after five months did you still want them? Nope! I would have to pay shipping both ways "which is more that the part that I ordered" to return it, so if I throw it away it will cost me less than returning it.

On December 29,2020 I ordered a power head for my central vacuum system. I was told that the supplier had it in stock and after the first of the year it would be shipped out. Several voice mails left at option 4 were never returned. Finally an email was returned and said that the vendor in Charlotte would drop ship it. This was January 28,2021. Today I once again went through the order line and was told that he saw in the system where this should have been processed to the vendor in Charlotte but he saw that nothing had happened. Supposedly he has it printed and will walk it through the system.

The one thing that that central vacuum stores were very quick on was taking the money. That came out as soon as i placed the order. We will see if it gets here by Thursday as I was promised. Not too hopeful because I was told "if it is not there by Saturday give me a call back as I have to work this Saturday."

If there is any way to get want you need from another vendor DO IT!

Their website says items should be shipped within 1-2 weeks. They charged the credit card immediately. Finally, 8 weeks after ordering they emailed to say the entire order was shipped minus the main power unit which would be shipped from the manufacturer. Only about 1/3 of the order showed up and I have been emailing them for 2 weeks with absolutely no response. I have three different phone numbers for them and I have called dozens of times and they will not answer.

The company takes payment up front by immediately billing credit card, but does not provide products in gives no shipping information. Fails to respond to emails, calls and voice mails. This smells of scam. VMs state that they are having supply chain issues, yet they market full boar without any regards to stock availability. At Christmastime this is a recipe for horrible customer experiences. Next week I will look at filing a BBB complaint.

I placed an order for a Wessel-Werk power head and hose kit back January. 3 months later, it still hasn't shipped. When I placed the order, Roger, the owner told me it would ship in about a week. Several phone calls and excuses later, still no shipment. Most recently I pretended to be a new customer and asked about availability on the product I had ordered. He told me product was in stock and if I placed an order today, it would ship by the end of the week. After he realized who he was speaking to, he said he would personally walk the order through to ensure shipment, which of course, never happened. Now he will not answer or return my calls.

Extremely poor customer service, they charge you and then stall and lie... borderline fraud! They use your money as a loan! They tell you its backordered when the factory says no it's not... sooner or later this little game will collapse. They always do.

My old Beam central vac died. I called Central Vacuum Direct after searching the internet. The man answering the phone was very helpful and assisted me in selecting the right replacement. Price was very competitive. I bought a new Beam replacement. It was shipped the next day and arrived intact within a few days. It was a fairly easy process to install it. I highly recommend this company.

I have ordered a small part back at the end of October. After over 2 weeks of waiting I inquired about my order and was told to wait additional 10-15 days. Haven't heard from them ever since. Obviously my order never arrived. Fortunately I have ordered the same part from a different store after receiving that email about additional wait time.

Got a voice mail saying it would be fixed and an apology from the owner, Roger who I have spoke to before. I have since received my tracking info. I'll update again after I receive my order.

Was charged in full weeks ago after placing an order. I have been promised it would ship on four different occasions. Spoke to a lady today who was down right rude and refused to respond to my questions. I still have no idea when it will get here. I have no idea when they will know or who will know when it will ship or from where. I was informed "their matriarch" had broken her back... but no other information. Hundred of dollars and weeks later and still no info at all.
Will never ever go to this company again. This is also the first bad review I have ever given anyone.

I ordered a complete system within a week I received the pipe and fittings after that I waited five weeks and never received the rest of my order. Got tired of waiting so I canceled the rest and requested a refund, I was told I would get it in 5 to 7 business days well here we are 10 business days later NO money but they sure took it right away. During this five week saga the response from C.V. S. to phone messages or E-mails was almost none responsive. This company should be closed it is the worst place to do business, after I canceled went to another company got my system in 3 DAYS.

We needed a new valve assembly for a Vacuum system at our father-in-laws house. Unit was over 45 years old and a micro switch was stuck in open position forcing the electric motor to run coninuously. Mr. Goggans and his staff were able to diagnose the problem and to give us the correct valve and all accessories needed
For the repair.
We also were advised of a new 35 foot hose with a pistol grip that allowed you to turn off unit while vacuuming. It allows us in length to run unit at all parts of our house. Suction is enhanced with new technology hose and Mr. Goggans assured us that it would fit our ancient Nu-Tone unit. Wife is very happy
With all repairs and new equipment.

Would be zero stars if it was an option.

Hide-A-Hose told us to order a replacement door from Central Vacuum Stores. We placed an order on August 14,2020 and received confirmation immediately after placing the order. Weeks went by and nothing, not a peep. Finally called Central Vacuum Stortes on September 3,2020 and could only leave a message. We got a voicemail a few days later that the item wasn't in stock and would be ordered and shipped out to us shortly. I'm not sure what shortly means to them but we figured 7 days from say the 5/6th of September would be reasonable. Needless to say its the September 22,2020. The best of this is we were changed on August 14. We'll be letting Hide-A-Hose know about this. NEVER AGAIN!

I placed an order in December 2021 and it has never been shipped. It is now July 2022, nearly seven months. I called once and was told it would probably be another six weeks. That was four months ago. The link in my email doesn't work ("this site can't be reached) and if I manually type in the web site it gives me the same message as the link. I tried to email customer service and it says it's undeliverable. This reeks of scam. I wouldn't recommend this company at all. I'm grateful it wasn't a large ticket item, just a replacement part. They certainly had no problem charging my credit card immediately. This company needs the lowest BBB rating possible.

Placed order 10 business days ago. Have not heard anything about the order. This is holding up the install on my new home. No response to the email I sent.

My fifteen-year-old Electrolux central vacuum died. I have to say that I hated that vacuum from day number one. I went down to the local dealer and a new one would have been $1,500. And the unit was exactly the same except it had a full indicator light. No new technology. The old vacuum did not have enough suction to do the job. After talking to a consultant at central vacuum stores. Com I was sold on the Imperium 300. It is an absolutely fantastic central vacuum. The suction power is second to none on any other vacuum that I've ever owned. Installation was easy. I had to do a few minor Plumbing adjustments. But other than that it was a cinch. I would highly recommend the Imperium 300 I believe this vacuum will handle a 7000 square foot home if not more. Also one feature I love about it it has a vacuum bag. No more lugging the old vacuum canister to the garage and dumping it and getting dust everywhere. This new vacuum remove the bag and you're good to go! Mike Wingfield, Pleasant Hill, IA

I wrote and asked what the diameter of a specific seal was so I could see if it would possibly fit my very old and discontinued vacuum. Please note that the seal I was asking about was in stock and could have easily been pulled from the shelf and measured.

"Roger" with Central Vacuum Stores replied to my email telling me what I already knew that my vacuum was out of production and parts not available. He then suggests I purchase a new vacuum.

I replied telling him that all I want to know is the diameter of the seal that he has in stock... I never got an answer. It seems that pulling a seal off the shelf and measuring it was a bit too much work for "Roger".

I would NOT suggest buying anything at all from this company because it is very clear that customer service is not their strong point.